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Organizational Ethics Issue Resolution

In: Business and Management

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Organizational Ethics Issue Resolution Paper

Imagine your 12-year-old daughter awakening in the middle of the night complaining of having a stuffy nose, a sore throat and a cough that just will not go away. You search through the family medicine cabinet to find a recently purchased bottle of Extra Strength Tylenol to relieve her symptoms so that she can rest. After putting her to bed and falling back to sleep yourself, you awake the next morning to find her lying on the bathroom floor barely alive. Not only do you panic but you rush her to the nearest Emergency Room for treatment and the hospital staff pronounces her dead in a matter of hours. This is what happened to the parents of little Mary Kellerman of Illinois just a few days before similar cases began to spread over neighboring cities. Mary’s parents soon learned what happened to their little girl, after two off-duty firefighters alerted health officials of the connection of the sudden deaths and Tylenol (Weiss, 2006). In this paper, the author will discuss the affect “The Tylenol Crisis had on Johnson & Johnson and the company’s stakeholders using the six-step ethics issue resolution process.

Defining the Issue In the fall of 1982, McNeil Consumer Products, a subsidiary of Johnson & Johnson, faced a crisis that claimed the lives of seven individuals in Chicago, Illinois. After two local firefighters who were home listening to his or her police radio, discovered that the information retrieved from each incident involved the consumption of Tylenol. After testing, the remaining Extra Strength Tylenol capsules retrieved contained 65 milligrams of cyanide poisoning. This was considered 10,000 times more than what was needed to kill someone. After the connection was made between the seven deaths and Extra Strength Tylenol, Johnson & Johnson had to find an avenue to make public this awful finding. However,...

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