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Outliers Malcolm Gladwell Summary

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Although the complexity of airplanes is certainly a factor in airplane crashes, it is definitely not the only factor. In Outliers: The Story of Success, Malcom Gladwell, to analyze how airplanes crash, explains mitigated speech and describes its levels
1. Command… The most direct and explicit way of making a point…. It’s zero mitigation. 2. Crew Obligation Statement… The request is much less specific. 3. Crew Suggestion… ‘We’re in this together.’ 4. Query… That’s even softer than a crew suggestion… The speaker is conceding that he’s not in charge. 5. Preference... ‘I think it would be wise’… 6. Hint… This is the most mitigated statement of all. (195)
Gladwell also explains that mitigated speech is much more common in cultures that follow a

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