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Outline for Quality Management

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GSCM588 Final Project Proposal Outline 1) Title: Quality Attendance Quality Schooling

2) Name of Organization: Local Charter School

3) Background/overview of organization a) Size of Company: 34 possible 36 b) Type of Industry: Charter School c) Product or Service: Education d) Brief synopsis of quality management process: Parents are notified of time through the teachers’ home visits, open house, and the first day of school. They receive letter after 3, 5, 8, & 10 days of being tardy, leaving early, or being absent either sent home with the scholar or when they pick up report cards once a quarter. They are told to provide documentation when their child is out so that we enter it into the computer. Parents are also called anytime they child has not be sign into school by 10 AM. Meetings are also held with parents to let them know how their child attendance can effect both the parents and the child.

4) Introduction to the problem- Making sure parents are being notified and receiving the notification in regards to their child attendance, so that they can understand how important their child attendance is in regards to their education. That children that arrive to school on time normally are more prepared for the school day. e) Identify the quality issues that need to be addressed i) Performance Issues: Sometimes the scholar does not take them home. The teacher might forget to give them out. The parents might not check the child folder or backpack to see if they brought anything home. If the parents are not notified of how many days, they have missed they might feel like they are not in any type of danger. ii) Customer services issues: The parent might not read the letter. They do not understand what can happen if their child miss to many days. They will feel like we are trying to take them to court because we are notifying them of their child attendance. Some parents feel like we are just trying to put the government in their life instead of trying to help them understand how important it is for their child to attend school. iii) Grades: Since the kids are missing time at school they will miss important instruction time, which will affect their grades. They might miss important things that are taught in class and the teacher might have to find time later to explain to them what they miss. They will miss the time they can interactive with their classmate and this will cause them to want to talk when they are not supposed to and disturb class.

5) Opportunities f) Potential gains for successful quality management process: Scholars will miss less day of school or parents will bring in documentation to explain why they are missing time at school. Parents will do their best to make sure the child get to school on time. Since student are attendance school more their grades and their testing scores will improve. g) A few example of the organization’s goals might be to increase iv) Increase quality levels: To make sure parents are receiving the letters make sure to get every parent e-mail address and e-mail them the letter with and e-mail read receipt. This way we will know that the parent receives the letter. v) Improve customer satisfaction: Let the parents know that with daily attendance they will begin to see improve in their child grades. They the child will have more time to understand and receive time from the teachers and other to make sure they can understand the lesson.

6) Possible quality management imitative h) Lean principles vi) Identify Customer and Specify Value-Customer is the child receiving the education and the parent to make sure their child is receiving a good education. vii) Identify and Map the Value Stream- Making sure that the communication path of notifying the parents of their attendance is working and one that the staff and the parents find beneficial viii) Create Flow by Eliminating Waste- Realizing that sending the note home with the child might not be the path we want to keep using. Think about e-mailing the letters to the parents since it will be cheaper them paying postage. If mailing separate by households to cut down on cost. ix) Respond to Customer Pull-The parents want to make sure their child are reciving a good education and good grades. They have to also understand how important attendance is in regards to understanding the lesson and getting good grades. x) Purse Perfection- We want to create something that will beneficial to both parents and the staff of the school. We want to make sure that parents are being notified when they about the days their child have mess and when they missed them. This way they know rather or not they need to bring in documentation or if their child have turned it in.

7) Linkage to course TCOs and specific topics in the syllabus i) TCO C- Given an organization need for ongoing improvement, demonstrate working knowledge of an established quality/process improvement program as demonstrated by 20th and 21st century quality thought leaders. Furthermore, demonstrate an understanding of the development process for new products, define and apply the principles of product and process design in both supplier and receiving organization product and service industries xi) We will have to improve our communication with the parents so that they will understand how important attendance is in regards to their child education. Since technology is constantly changing we will have to find ways to contact the parents instead of given the child the responsibility of giving their parents the letters. xii) Look into different ways to provide the parents with their child attendance record, through parent portal, emails, and possible text messages. Doing this parent will stay up to date about their child attendance.

8) Sources to be used j) Zalaznick,M(2015). How Schools Are Tackling Truancy. Education Digest, 80(9), 44. k) Slaten,R. (2016). Attendance Equals Success for School and Work. Alaska Business Montly, 32(1), 24-26. l) Mahoney, J. (2015). Daily, Monthly, Yearly Attendance Data Charts: Improved Attendance Equals Improved Ahievement Scores. Children & Schools, 37(2), 125-128 4p.

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