The process that we have chosen to focus on and improve at Galleria Farms is the Decision-Making Process and communication of employees on International Assignments. Since these employees aren’t physically under the watch of upper management, it is crucial that employees on international assignments work diligently to make sure their decision making will result in the best possible outcome for the company. Being that such an integral part of Galleria Farm’s operation takes place overseas we want to ensure that the employees stationed internationally will do everything they can to ensure that the company is getting the best possible product from the Farms, and that we are getting it a fair market price so that the company can turn a profit once sold here in the United States. There are many different farms to buy flowers from in Colombia, so it is very important that the employees on the ground overseas really strive to negotiate and barter with the different farms to get the best possible price without compromising quality. Since upper management isn’t on the ground overseas to do that it is really up to the employees on international assignments to make sure that the decisions they make on what farm to use is the best possible one for the company. Employees on international assignments must also have excellent communication with upper management located in the United States. The reason for this being that both sides need to be on the same page so that there is no confusion in order to eliminate costly errors. Galleria Farms has had logistical failures in the past that has cost them millions of dollars because of spoiled product. This was due to employees on international assignments not being clear on when the shipment would be delivered. In the flower business it is pertinent that the flowers always be kept in a cooler at a certain temperature from the minute it leaves the farm to the minute it arrives to the customer. This means communication is of the essence and every detail must be planned out and thought of. To do this the employees on international assignments need to communicate when the product will be leaving them and when it should be arriving. They also need to specify what type of equipment Galleria Farms should have on the ground when the product arrives to ensure that all of the product can be moved at the temperature it needs to be. Failure to do this results in product spoiling due to it being exposed to abnormal temperatures. The problem does not stop there though as this has a trickledown effect. Besides losing millions of dollars in product, Galleria Farms is now faced with informing their customers that the product that was supposed to be delivered to them to sell to the public will not be available. This could lead to possible companies terminating their contract with Galleria Farms if they feel they are not a company they can depend on. Galleria Farms has many large contracts with huge retailers such as Walmart, Sam’s Club, and FTD. Losing one of these contracts can be detrimental to Galleria Farms, so it is in Galleria Farms best interest to ensure proper communication from start to finish. As you can see a very small error from the employee overseas can cause major issues for Galleria Farms domestically, because of this we are going to try and find the best possible solution to ensure proper communication from top to bottom in the organization. Our goal is to implement a communication protocol that the employees on international assignments, and the employees on the ground in the United States must follow so that there is a clear path that the communication must follow. If one of the steps in this protocol is overlooked or not done it will be easy for Galleria Farms to track down who missed their assignment and this creates a factor of accountability. Now that there will be a protocol employees know that if they miss their assignment and didn’t communicate with the next person in the chain of command it will be on them as to why the next person wasn’t informed on information pertaining to the product.