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P2 - Access of Internet

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Activity | Amazon | Mercer’s | Difference | Procurement | Definition: The act of obtaining or buying goods and services. The process includes preparation and processing of a demand as well as the end receipt and approval of payment. Use: Amazon use procurement to send invoice automatically to the company. Amazon use e procurement for preparing and processing of an order. | Mercer’s use e procurement for getting the order from customers and taking money from the customer for their order. | | Research | Definition: collecting of information about a particular subject.Use: Amazon does their research by getting feedback from the customers and they do surveys. Amazon provides rating stars from 1-5 for every product. | Mercer’s don’t have anything on their website to get feedback from the customers and they don no provide customers rating stars so they don’t know how well their products and services are. | | Development of online presence for sales | Definition: developing internet websites, getting everything up to date such as new and different ways to buy products. Use: Amazon provides different options on their website such as basket where you can add different products as much as you can and buy them. | | | Promotion | Definition: In sales, promotion refers to a different sort of advancement. A sales promotion entails the features - via advertising and/or a discounted price - of a particular product or service.Use: Amazon provides a lot of advertising on internet, TV and newspapers. Amazon also provides a lot of different sales on their website. | | | Customer Service | 1. Definition: the assistance and advice provided by a company to those people who buy or use its products or services.Use: | | | Providing Information | Definition: giving information about a particular subject to other people. 2. Use: | | | Email | Definition:

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