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P&G Sk-Ii Globalization Project

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¿Tiene el producto SK-II el potencial suficiente para convertirse en una marca global de las operaciones internacionales de P&G?

Para poder valorar si la marca SK-II tiene el potencial de internacionalización suficiente he estructurado mi argumentación empleando una matriz DAFO, en la que el objeto del análisis interno será la propia marca SK-II; y el análisis externo englobará tanto las capacidades y limitaciones de P&G como los drivers y barriers que definen el sector del cuidado de la piel y los cosméticos.

Fortalezas [de la marca]
 Producto con un alto margen de beneficio
 Producto de alta calidad y gran innovación, que es percibido por el cliente (confirmado por las mujeres japonesas que son, probablemente, las consumidoras más exigentes del mundo en este sector)
 La marca cubre una necesidad potencial de los consumidores
 Éxito previo de la marca en diferentes mercados asiáticos: Japón, Taiwán y Hong-Kong  P&G puede explotar ese éxito en el resto del mundo
 Oportunidad para ampliar la línea de producto (extensión de la marca) y para innovar en el servicio (los Beauty Innovation Systems-BIS) ofreciendo un valor añadido para los clientes

Debilidades [de la marca]
 Producto de lujo con un precio muy elevado  lo que puede suponer un ennichamiento de la marca en segmentos pequeños de mercado
 Producto difícil de usar (6-8 pasos) que requiere de un entrenamiento previo del consumidor
 Bajo “Brand awareness” a nivel mundial (exceptuando Japón)
 Dificultad para trasladar ese valor añadido percibido a la sociedad occidental
 La implantación de determinados servicios de valor añadido (“prescriptores” de la marca, análisis de la piel en la propia tienda, etc.) suponen un coste elevado

Oportunidades [ventaja competitiva de la empresa y drivers del sector]
 P&G cuenta con imagen y reputación corporativa positiva en todo el mundo
 P&G cuenta con una elevada disponibilidad de recursos (financieros/humanos)
 P&G puede explotar sus capacidades ya instaladas en diferentes partes del mundo (Ej. canales de distribución en U.K.) para favorecer la penetración de la marca
 Existencia de una clientela de base y leal a las diferentes marcas de la empresa
 El mercado tiene un alto atractivo y potencial (> 9 B$). Según el país analizado existen oportunidades de crecimiento diferentes

Amenazas [barriers de la empresa y del sector]
 La marca SK-II parece no encajar en el resto del portfolio de P&G
 La internacionalización de la marca puede distraer del objetivo de alinearse estratégicamente bajo el programa O2005
 Es un mercado altamente competitivo: elevado número de players y de gran peso con una gran variedad de marcas (Lancôme, Estee Lauder, Shisheido, etc.)
 Competencia muy consolidada
 Segmentación del mercado limitada
 Dependiendo del mercado objetivo la publicidad en los medios de comunicación tradicionales puede suponer un gran coste con resultados limitados
 Diferencias culturales entre los países candidatos al lanzamiento

También debemos comprender la situación de la compañía en el momento que nos plantea el caso.
En esos años, P&G se encuentra en pleno lanzamiento de su programa “Organization 2005” (O2005). Un programa, que a través de una nueva y audaz estrategia, plantea una transformación continua y profunda con la que lograr una posición más fuerte y una ventaja competitiva en el marco internacional.

Dicho programa se basa en 3 pilares fundamentales:

1. Cambio cultural: En el que busca una renovación de la cultura corporativa
2. Cambio estructural: La implantación de una nueva estructura organizativa de tipo matricial con funciones claramente definidas: 7 Global Business Units o GBU’s (encargados de la estrategia global) + 7 Market Developmet Organization o MDO’s (encargados de implementar esas estrategias globales) + unidades Global Business Service o GBS’s (contabilidad, RRHH, salarios, etc.)
3. Cambio en los procesos: Centrados en la innovación y en la simplificación de los procesos productivos

Todo ello con el objetivo de optimizar las fortalezas core de P&G:
 Comprensión del cliente: Descubrimiento de las necesidades
 Innovar: Transformar esas necesidades en nuevos productos
 Construcción de la imagen de las marcas
 Habilidades “go-to-market”: llegar a los consumidores en el lugar y el momento adecuado
 Escala: agilizar la eficiencia (eliminación de la burocracia y agilizar la toma de decisiones) y el valor añadido al cliente

Finalmente, para decidir si Procter & Gamble debe lanzar internacionalmente su marca SK-II, también deberemos realizarnos otra serie de preguntas como ¿qué mercados serían los más interesantes para acceder con el producto? O ¿Cómo realizaremos la implantación de esa estrategia de internacionalización de la marca?
Todo ello nos llevaría a una conclusión para conocer si la marca cuenta con el potencial suficiente para ser un “blockbuster” a nivel global y poder darle una recomendación a Paolo de Cesare.

Mi recomendación

A mi juicio, y basándome en el análisis comentado anteriormente, P&G debe continuar explorando la posibilidad de internacionalizar su marca SK-II y expandir su presencia a nivel global, siempre que sea capaz de hacerlo en mercados estratégicos, aproveche sus inmensas capacidades y sabiendo realizar los ajustes necesarios para adaptarse a cada uno de los mercados locales a los que decida acceder.

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