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Papa John's Business Report

In: Business and Management

Submitted By nextemo
Words 2429
Pages 10
BOM 2064
QUALITY AND OPERATIONS MANAGEMENT
Mr. TAN PEI KIAN
BM 201

SERVICE INDUSTRY: Fast Food Restaurant/F&B

AMIRA NURULASHIKIN ADAM (1111112679)
SITI ILLY YAMINA MOHAMED SHAHAR (1111111554)
SONG XIU XIAN (1111113715)
JHONI ARIS DEWA (1061105549)
JOHN VANESSA BIOBELE (1092701222)

Introduction
Papa John’s is a well-established International franchise restaurant chain from USA and it is the 3rd largest pizza company in the world, with headquarters in Jeffersontown, Kentucky, near Louisville, USA. Papa John’s was founded by John Schnatter. When he was a high school student John had a part time job which is working at a local pizza pub in Jeffersonville, Indiana, he felt that there was something missing from national pizza chains which is a superior-quality traditional pizza delivered right to the customer’s door. To fill that void in 1983 John picked up his business degree from Ball State University and later on in 1984, John opened his first pizza restaurant named Papa John’s Pizza and Papa John's has been going strong ever since.
Today, Papa John's is the recognized leader of the pizza category and now owns or franchises more than 3,500 restaurants in all 50 states and 29 countries. More than 25 years later, one thing remains the same – Papa John's is still fully committed to delivering on its brand promise of "Better Ingredients. Better Pizza." For 10 out of the last 11 years Papa John's has been rated number one in customer satisfaction among all national pizza chains in the American Customer Satisfaction Index (ACSI).
Besides pizza, Papa John’s also serves other menu such as pasta, soup, appetizer and also rice. It may be the same with other restaurants that serve pizza, but in Papa John’s quality is their main priority.
In Malaysia, Papa John’s has 19 outlets including Melaka. The only outlet in Melaka is located at AEON Jusco Bandaraya. Its daily...

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