Service Request: Riordan Manufacturing
Amanda Empey,
BSA375: Fundamentals of Business Systems Development
May 7, 2012
Dr. Jackie Krause

Service Request: Riordan Manufacturing
Company Overview Riordan Manufacturing Incorporated is a global plastic injection molding company headquartered in San Jose, California. With state-of-the-art facilities and innovative designs, the organization has grown to include multiple locations, each specializing in diverse products. The organization has become an industry leader with customers in the fields of automotive, aircraft, appliance, and beverage makers and bottlers in addition to supplying products to the Department of Defense.
Purpose
System Request 004 has been requested by Hugh McCauley, Riordan Manufacturing’s Chief Operating Officer. The purpose of this request is to satisfy the organizational need to streamline the Human Resources Department’s functions. Riordan’s goal is to take advantage of more sophisticated information technology to compile multiple functions and plant location information into one Human Resources system. In order to successfully develop this system, one must define the business requirements for the development of the system, create a detailed project plan that provides a list of all the tasks, resources, schedule and ensure that the project can be completed by the scheduled deadline - in approximately six months, so the new system can be utilized in the second quarter of next year.
Successful Information Gathering Generally, the elicitation process begins with the analyst having no knowledge of the topic. Business objectives, problems, strategies and product concepts assist in forming system requirements. During the planning process key stakeholders are determined and brainstorming sessions are held to collect data. The information gathered in these sessions must