FAQs
Q: What is energy deregulation? A: Deregulation of the energy industry, or Energy Choice, separates the supply portion (the actual energy you consume), from the delivery function (the infrastructure that gets that energy to your business). Under deregulation, you must remain with your local utility for the delivery function (they manage the pipes and wires and respond to emergencies and outages), but you can shop for your energy commodity through various suppliers. Because it’s a competitive environment, you can choose a product structure that fits your needs at a price with which you feel comfortable. Synergy can help you shop for the best opportunity, as well as deal with your utility on billing and meter issues. Q: Under deregulation, does the reliability of my service change? A: No, your utility remains regulated by state agencies and will provide the same safe, efficient delivery to which you’ve grown accustomed. Q: Who do I call in case of electric/gas emergency or service disruption? A: Your utility is responsible for the delivery of energy to your facility. You should contact your utility directly in the event of any energy-related emergency or service disruption. Q: If I choose an alternate supplier through Synergy, who will send me the bill? A: That depends on your service territory, local utility, and rate class. You will either, 1) Continue to receive one bill from your utility company, with your energy supply charges included in the total, or 2) Receive two separate bills: one from your utility company for their delivery and transportation charges and another from your supplier for their energy commodity portion. In either case, Synergy will not send you a bill. Q: If my utility company already has my account coded as tax-exempt, why do I need to provide you with my exemption forms? A: If your business is tax-exempt, both your utility and your