Chapter 1 1. True or False? The goal of early large-scale computers was to automate as much manual processing of business information as possible. True 2. Which of these developments account for the trend to decentralized computers in the 1980s and 1990s d. all of the above 3. Computer users can be classified by characteristics such as skill level, frequency of use,__Software Used________________, and ___Features Used____________ 4. A modern name for the data processing department is ___Information Technology____ 5. Wide spread use of the Internet among business and home computers users first occurred during which decade? D 1990s 6. An internal user in a (an): b. worker an organization 7. True or False? Technical support costs are generally included in the purchase price of a computer product, and therefore technical support is free to users. False 8. _Ergonomics_____ is a field that studies how design a work environment that promotes worker health, safety, and productivity. 9. Use of a computer to obtain unauthorized access to information about a customer, student, or patient is: Invasion of Privacy 10. A (an) _Graphical User Interface (GUI)__ use pull-down menus and screen images that are easier to use than systems that require users to memorize and type lengthy commands. 11. True or False? Small companies often meet their need for computer support by combining user support with another person. True 12. True or False? A help desk provides a single point of contact for computer users in need of support. True 13. Help desk services can be provided via: d Any of the above 14. Which of the following statements is an advantage of using outsourcing to provide user support? C Outsourcing uses expertise a company may not have 15. Over the next 10 years, employment in the computer and network support occupations is expected to: a increase 16. The process of matching a user’s needs with supported computer products is called a (an)_Needs Analysis_______ 17. __Support Standards___ are lists of approved and recommended computer products that an organization is committed to support. 18. Which of the following job responsibilities would you least expect to find in a position description for a user support specialist? C operates a large-scale computer 19. Printed or online tutorial or references materials for computer users are called __FAQ_______ 20. A (an) _Position Description or KSA____ outlines what you need to know or be able to do to perform a job. 21. A Web-based communication between two Internet users who are online at the same time and alternately type and view messages is called d chat session 22. True or False? Cloud computing refers to the use of security software on the Internet to hide users’ workstations from harmful computer viruses. False