Kathryn From and Bravado! Designs
Nicole McCall
Case Study 2

1. Some advantages are the franchise fees that you must have to enater into the market and the material that is presented gives detail. One disadvantage could be the company territority base making it harder to each out to new customers. Another disadvantge is the comppany interanl systems which are not up to date but the company still has sales quota that has to be met. Another advantage is the refund on the franchise fees and support from the company

2. 1-800 got Junk changes the size of the territories to increase their revenuw and to try to demand a tougher requirements. The samller territority, the more people that you have to concentrate on in that actual territory. I think it wa also done to satisfy some of its owner and to implement an organizational change.

3. Yes, I do think that there is a better way to communicate the change to their staff. First off a quick stand up meeting is not very organized and I feel like it would not have been taken seriously, especially with the big boss coming in late as usual to a very crowded room. This shoudl have beena sit down meeting with pins and paper. I also think that this should have been dicussed to staff in step of progression and not just at the very last minute. How employees are treated and the quality of the business is very important.

4. 1800 Got Junk should really needs to update their systems and use an interactive tool that will update their reports and other requirements automatically. The old word excel sheet are to manual and there is clearly room for error in the way things are being presented. I would advice the company to come up with a new system to tracking their data. They need to start completely over and make things a little easier for the employees that make the business happen.

5. I think that 1 800 Got