Data Collection Instrument

The instrument used for data collection for Ballard Integrated Managed Services, Inc. was a formal survey to document complaints, opinions, and suggestions from each employee. Due to the decrease in morale and low productivity rate the survey instrument was used to collect statistical information from each BIMS employee to summarize and analyze data collected to finalize a result. The survey was created to provide BIMS employees’ an opportunity to share their experiences working with BIMS.

Level of measurement There are a few types of measurement levels involved in this study which is the nominal scales, ordinal scales, and interval scales. BIMS used ordinal level of management, which has no numerical value and it is to document the level of satisfaction, happiness, and discomfort (Market Research Methods, 2012). Another level of measurement BIMS used in the study was nominal level which is considered names and label variables that include questions that have no numeric value (Market Research Methods, 2012).

Data Clean In order for BIMS to develop exact results; performing a data sweep to remove any input errors is helpful. The office support staff member in charge reported a few errors such as any missing data was represented with a zero, which meant according to the report there were questions that people failed to answer. It is also important to remove the number of times a ‘6’ is typed when it should be ‘5’. There are a few steps that can be taken to help to clean data which is to copy the original data to use to clean data, conduct a few mini data cleansing trials runs, decide what variables are considered complete, remove speeders, and to eliminate duplicate responses. All of this is necessary to have accurate data and to remove repeated responses (Bainbridge, 2009).

Reference

Bainbridge, A. (2009). Survey data cleansing. Retrieved from http://www.allegiance.com

Market research methods. (2012). Retrieved from http://www.mymarketresearchmethods.com