Performance Appraisal Systems In the Retail Industry

Performance Management Systems

Introduction
Performance management is an ongoing process and one of the most important responsibilities of a manager's job. The company I work for has a very detailed and efficient performance management system. The appraisals are fair and uniformly applied to all employees. Every associate in the company is reviewed quarterly and annually. The performance appraisals help management review the company’s results for previous year and help the employees establish personal job objectives for the upcoming year. They also help to identify opportunities for the continued development of each associate.

Overview
The BonTon Stores, Inc. is committed to providing an environment that supports their associates by providing objective and subjective feedback from their respective supervisor. The annual process of performance appraisal is an opportunity for associates and their managers to have candid and open discussion on performance in order to help all associates reach their maximum potential. Companies can also use performance appraisal systems to make sure that their company objectives and goals are written with each other. “By ensuring that compensation is aligned with their strategic objectives, companies stand a better chance of achieving those objectives and maintaining a competitive edge over their competitors” (McDermott, 1987). Through improved performance of each associate, The BonTon Stores, Inc. will be more successful, efficient, and profitable. The best individual performance from every associate ensures the best performance of the Company as a whole.
Position DOS, RSD Store Mgr, ASM of Merch HR Manager Asst Store Mgr/HR, HR/Merch, ASM HR/Ops RMM Cosmetics Sales Manager
Performance Categories Weighting
Sales 30% 25% 20% 25% 40% 35%
Controllable Expenses