Antoine Tran, #9 Telecomm, 440 word count

TO: M. Will, Manager
FROM: Antoine Tran, Info Systems Intern
DATE: 05/01/2015
SUBJECT: Telecomm Recommendation

The company needs a telecomm system to improve productivity and deliver a higher work efficiency through a professional work atmosphere. In our current state, the work progress is slow every day because we are sharing one work phone that splits bandwidth with the internet line and no voicemail option. Since we don’t have anyone managing the calls, we pause on our own work to handle a call that may not belong to them.

One cheap alternative is signing up on VirtualPBX.com for a software that automates extensions out to the caller. Then it will reroute the caller to the office phone or the other employees’ cell phones if we don’t get more work phones and lines. It will cost about $25 per line per month with an annual payment, so it will total out to be $100 a month for the four employees. The downside to this method is the annual payment commitment, but also the fact that employees will be using their cellphones. If the company starts allowing the employees to use their cellphones at all times, then there will be a decrease in productivity.

Since this is a tax consulting company of four employees, getting multiple lines may sound unnecessary. Although, if there is a call waiting or a customer needs to be placed on hold, then an extra line for $25 a month extra will come in handy and can be managed by a receptionist. Instead of an automated voice transferring calls and filling up the two lines immediately, the extra line can be used to write down the customer’s contact information and informed that they will get a call back. This will leave customers with a sense of professionalism and reassurance. This method though will cost about $12 an hour, and if the receptionist doesn’t have any prior