The medical industry is constantly changing the way service is provided to patients and how to treat a particular diagnosis. Hospitals and medical centers need to adapt to the change in order to continue to have a succesful business. Alta Med HB has gone through numerous changes through out the previous year and to this day there is no set plan. When there is no set process everyone is affected from the patient to the employees. Their are three catergories of improvement that can be worked on to create a succesful work flow. Some people are used to a fast paced environment were they expect certain things to be taken care of quickly. Since most employees are occupied in the medical center it takes longer to process a certain request. Changing up the cycle-time will improve the way the patients expeperience would be. An example of improvement would be to shorten the length of the wait time to see a provider. A set schedule would need to be created to have enough time to see each patient at a reasonable time. When patients wait for a long period of time they are frustrated and want to be seen for more than one complain. Some challeneges that the organization may face is that many patients would not be able to schedule an appointment and would be referred to the walk in clinic. Patients would get upset and might change medical groups. Providers would need to stick to a set schedule and not double book patients if its not necessary only double book when its an urgent reason. Another process that needs to be improved is the turn around time that patients get a call back from the provider or the nurse. Patients call daily to request medication refills, test results, etc. The current turnaround time is 24 hours but most providers or nurses are calling after that. A process needs to be set up to cut down on repeated phone calls from the patients. Nurses and Providers are