PROPOSAL ON HOW TO IMPROVE EFFICIENCY AND CUSTOMER SERVICE

SHENEKA HAMILTON, SHENAE HARRIS & GEORGE OKORA

HCS 325/ HEALTHCARE MANAGEMENT,

SHIRLEY SEWARD
10/12/15

PROPOSAL TO IMPROVE CUSTOMER SERVICE AND SKILLS
We write this letter to bring to your attention the fact that in the recent few months, our esteemed organization has received many praises for its tireless efforts in catering to the needs of society. While this is rewarding, it has come with a few pitfalls. Our call volume has doubled and if we do not formulate a strategy to alleviate this problem, it will snowball into an out of control avalanche and will lead to disgruntled, frustrated and exhausted employees to name but a few problems.
We have come up with a plan that we have thoroughly scrutinized and concluded that it is the best to solve this problem. We call it our vision statement of our strategic plan to make the call volumes exponential in nature. In other words, the call volume must be proportional to both the growth of the company and the number of staff. We however do not have enough staff.

While we have a budget of twenty thousand dollars in our spending chest, we need to utilize the staff we have so that each can receive a sufficient calls that will not prove overwhelming as that will affect productivity as well as quality of services. Our mission statement is all about efficiency and professionalism. Our motto is “only the best”. It will be a disservice to our clientele if we do not uphold our mission statement.
We have proposed hiring a programmer who can create a program that takes only so many calls at any given hour. That way, staff can continue to provide friendly efficient service without feeling rushed in order to answer a different caller. This will lead to curt or even angry employees and such are not the face of our mission statement. It costs five thousand dollars to