Organizational Behavior, 15e (Robbins/Judge)
Chapter 14 Conflict and Negotiation

1) ________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.
A) Problem solving
B) Assessment
C) Conflict
D) Negotiation
E) Collective bargaining
Answer: C

2) Conservationists have had a perpetual conflict with the government of the United States over the fast and rampant depletion of the earth's natural resources. They argue that the United States must reduce its consumption level significantly to rectify this problem. Which of the following, if true, would most strengthen the conservationists' argument?
A) The United States has been conserving forests for several years.
B) Most countries have not taken any measures to reduce their consumption levels of natural resources.
C) There are several countries that have more requirements for resources than the United States.
D) The United States accounts for one-third of the total world resource consumption.
E) New resource deposits are constantly being discovered.
Answer: D

3) According to the traditional view of conflict, all conflict is ________.
A) harmful and must be avoided
B) natural and helps generate discussion
C) necessary and improves creativity of a group
D) healthy and improves productivity
E) rational and cannot be avoided
Answer: A

4) According to the ________ view of conflict, conflict can be a positive force in a group and some conflict is absolutely necessary for a group to perform effectively.
A) resolution focused
B) traditional
C) managed
D) interactionist
E) transactional
Answer: D

5) According to the interactionist's perspective, a group that functions without conflict is ________.
A) living up to behavioral standards
B) prone to becoming static and apathetic
C) the most productive
D) most likely to be