Received call: Yes
First name: Carla
Company: Everest University
How was their Customer Service? Rate their overall performance below. • 3 stars (Average ad campaign-should step it up bit)
Review:
The representative was very respectable and most importantly displayed a willingness to assist. She was also knowledgeable of the university intake process, the amount of credits needed for a bachelor’s degree in Business, and not to mention the degree in which how financial aid actually is administered and how one could obtain assistance with furthering their education. I would also state that the representative showed interest in why I was not readily available to start classes which displayed that willingness to assist as I mentioned early but also displays how eager she was into starting the process. I must admit the only downfall with the conversation between the representative and I occurred at the point when I mentioned that I will not be attending right away, her interest sort of declined and all questions were directed to be answered by email. This in fact made me feel as if she was now rushing me off the phone to speak to another prospect that was readily available.

Received call: Yes
First name: Dave
Company: Kaplan University
How was their Customer Service? Rate their overall performance below. • 5 stars (Amazing this one is a keeper)
Review:
The Representative was very impressive. He was very detailed and knowledgeable and left me without any questions to ask at all. Representative displayed a willingness to assist and to make sure that my first impression with him was memorable. The representative used my name throughout the call which made me feel like we have known each other for years. I was very comfortable. He also reassured me that this school was accredited and that I was a great fit for the university. He provided me information on financial aid and how to fill out the form, university requirements for enrollment, asked multiple questions to contain important information about me and my personal life as it relates to school and furthering my education, he also broke down the expenses to enroll as far as tuition , lab fees, and application fee. I t was definitely a pleasure speaking to the representative; he really has no room for improvement at all.

Received call: Yes
First name: Anthony
Company: Selling time share
How was their Customer Service? Rate their overall performance below. • 3 stars (Average ad campaign-should step it up bit)

Review:

My experience with the representative on a scale of 1-10 to was pretty average ranking around a 6. He introduced himself at the beginning of the call, was very polite and displayed a willingness to assist. After verifying my information the representative got straight to the point asking valid questions about the resort and the price that I was looking for as far as closing a sale. The representative also took the initiative into checking on the price that the unit was worth in order to assist with determining a good asking price for the timeshare, this in fact made me feel like a valuable customer to him and that he would defiantly assist me with the selling of my property. I must admit that I liked the fact that the representative sent an email regarding our conversation while we were on the call to that I will receive his email and not go to my spam folder, which was very considerate. The downfall with our interaction began when the representative jumped straight to how much it would cost for his company to market my investment. This was not the best customer service due to the fact of the representative did not allow me to ask all of the questions and or address all of the concerns that I had about selling through his company. I understand that the representative has a job to perform and a certain goal however, I feel that if he would have expressed a little more interest and invested a little more time with my concerns that the experience would have been a little better and more comforting.