...Letter from an airline pilot: He writes: My lead flight attendant came to me and said, "We have an H.R. On this flight." (H.R. Stands for human remains.) "Are they military?" I asked. 'Yes', she said. ... 'Is there an escort?' I asked. 'Yes, I've already assigned him a seat'. 'Would you please tell him to come to the flight deck. You can board him early," I said.. A short while later, a young army sergeant entered the flight deck. He was the image of the perfectly dressed soldier. He introduced himself and I asked him about his soldier. The escorts of these fallen soldiers talk about them as if they are still alive and still with us. 'My soldier is on his way back to Virginia ,' he said. He proceeded to answer my questions, but offered no words. I asked him if there was anything I could do for him and he said no. I told him that he had the toughest job in the military and that I appreciated the work that he does for the families of our fallen soldiers. The first officer and I got up out of our seats to shake his hand. He left the flight deck to find his seat. We completed our pre-flight checks, pushed back and performed an uneventful departure. About 30 minutes into our flight I received a call from the lead flight attendant in the cabin. 'I just found out the family of the soldier we are carrying, is on board', she said. She then proceeded to tell me that the father, mother, wife and 2-year old daughter were escorting their son, husband, and father...
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...Passenger Commitment Statement • Reaching us It is Nesuss Airlines commitment to ensure easy accessibility to every passenger travelling on Nexuss Airlines. Our telephone numbers which are accessible 24 hours are: 800 37000 800 21000 800 56000 • Nexuss Airlines are committed to making our tickets easily available to our Guests. Nexuss Airlines tickets can be purchased by: 1. Calling up our Call Centers 2. The Nexuss Airlines website (www.nexairlines.com) 3. Through the Travel Agents • Nexuss Airlines follows a dynamic fare policy and the fare levels fluctuate depending on the number of bookings made / anticipated on a particular flight. It is Nexuss Airlines’s commitment to the Guests that at any given point of time the lowest available fare at that time would be made available on all booking mediums. In case a lower fare level is available after a Passenger has made his booking, a rebooking will be allowed on the lower fare level after paying a seat release charge. Our fares are quoted in UAE Dirhams and in US Dollars. International guests can book and make payments through their credit card. • Amendments and Cancellations Nexuss Airlines understand that passengers could be in a situation where they have to amend or cancel their tickets. At Nexuss Airlines our passengers can amend or cancel their tickets up to one hour before the scheduled departure of the flight. • Keeping you informed At Nexuss Airlines we are committed...
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...My Friend Luke Fernando Sorrentino Translated by Gustavo Artiles and Alex Patterson I have a friend who must be the sweetest, shyest person in the world. His name is brittle and ancient (Luke), his age modestly intermediate (forty). He is rather short and skinny, has a thin moustache and even thinner hair on his head. Since his vision is not perfect, he wears glasses: they are small, round and frame-less. In order not to inconvenience anyone, he always walks sideways. Instead of saying 'Excuse me', he prefers to glide by one side. If the gap is so narrow that it will not allow him to pass, Luke waits patiently until the obstruction -- be it animate or inanimate, rational or irrational -- moves by itself. Stray dogs and cats panic him, and in order to avoid them he constantly crosses from one side to of the road to another. He speaks with a very thin, subtle voice, so inaudible that it is hard to tell if he is speaking at all. He has never interrupted anybody. On the other hand, he can never manage more than two words without somebody interrupting him. This does not seem to irritate him; in fact, he actually appears happy to have been able to utter those two words. My friend Luke has been married for years. His wife is a thin, choleric, nervous woman who, as well as having an unbearably shrill voice, strong lungs, a finely drawn nose and a viperous tongue suffers from an uncontrollable temper and the personality of a lion tamer. Luke -- you have...
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...known of all: distracted driving OK, first of all, don’t begin body paragraphs with statistics. Rarely should you do this. Instead, remember that I want your body paragraphs to begins with subclaims. Secondly, where did you get this statistic? This is not a research paper (you’ll be taught proper research in Composition II). For now, we want you to avoid research sources except your interviews. . Distracted Driving is dangerous and can kill you and those people around you.—THIS is a subclaim. The problem is, it needs to be backed up by the kind of evidence we’ve been talking about in this class—personal evidence and evidence from your interviews. It involves texting and driving, listening to music, having a conversation to someone in the passenger seat and eating while driving. A lot of people drive while they talk on their phone and even texting on their phone,...
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...The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. In 2011, the Group increased the number of vehicles delivered to customers to 8.265 million (2010: 7.203 million), corresponding to a 12.3 percent share of the world passenger car market. In Western Europe over one in five new cars (23.0 percent) comes from the Volkswagen Group. Group sales revenue in 2011 totalled €159 billion (2010: €126.9 billion). Profit after tax in the 2011 financial year amounted to €15.8 billion (2010: €7.2 billion). The Group is made up of ten brands* from seven European countries: Volkswagen, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Volkswagen Commercial Vehicles, Scania and MAN. Each brand has its own character and operates as an independent entity on the market. The product spectrum extends from low-consumption small cars to luxury class vehicles. In the commercial vehicle sector, the product offering ranges from pick-ups to buses and heavy trucks. The Volkswagen Group is also active in other fields of business, manufacturing large-bore diesel engines for marine and stationary applications (turnkey power plants), turbochargers, turbo-machinery (steam and gas turbines), compressors and chemical reactors, and also producing vehicle transmissions, special gear units for wind turbines, slide bearings and couplings as well as testing systems for the mobility sector. The Group operates 94...
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...load occurs during every flight and the fuselage is not only subject to pressurization forces. The static strength of the fuselage therefore incorporates a larger safety factor. A reduced factor of safety from the stated factor will preclude failure due to creep and provide adequate protection against tear propagation. Besides, the structure must be able to support limit loads without permanent deformation. At any load up to limit loads, the deformation may not interfere with safe operation and this applies in particular to the control system. The structure must be able to support ultimate loads without failure for at least three seconds. Another important construction factor of fuselage is protection of passenger in crash. Transport aircraft carrying as many as 800 passenger on the drawing board. The structural properties of the strong cabin floor board maintain...
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...Method in its financial statements. Excess capacity of around 64-67% throughout the years 1986-1990. The load factor is equal to the breakeven load factor. This results in only an incremental cost incurred of serving a passenger and not the loss of revenue on assigning a seat to a free flier when that seat can be filled by a passenger who travels without redeeming any points. Q: What are the various methods United might use to measure the costs of its frequent flier program? What are the potential differences in dollars of the cost measured by each method? Deferred Revenue Consider 6% as the percentage of total revenue passenger From Exhibit 2, Average Yield per Revenue passenger mile = 12.60 cents Total Revenue passenger mile = 76137 millions Deferred revenue as a result of Frequent fliers = (Total Revenue passenger miles)*(Average Yield per Revenue Passenger mile)*(0.06) Deferred revenue as a result of Frequent fliers 575595720 = $ 575,595,720 = $ 575.6 million Incremental Method According to Exhibit 2, it is seen that the Cost per available seat mile is 9.60 cents. Total travel awards redeemed by members is 1.2 million free trips Therefore the total cost = (Total travel awards redeemed) * (Cost per available seat mile)*(Average Flight Length) = 1.2 million * 9.60 cents*912 = $ 105062400 = $ 105.06million What method should United Airlines use to measure the cost of its frequent flier program? Estimate the cost of the program...
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...VIA Rail Final Report Executive Summary Contents of the Report The content of our report includes key findings about VIA rail such as the challenges it faces, missed opportunities, strategic recommendations for each of its gaps, financial implications, followed up with a conclusion and the next steps that VIA rail should take. Brief Description of the Service VIA rail is an independent crown corporation that provides Canadians with safe, efficient, and environmentally responsible public transportation. It operates nearly 500 trains every week on 13,000 km of track, and serves 450 communities across the country. It provides a number of services including on board, online, phone, and in-station. Challenges and Opportunities VIA Rail faces a number of challenges and opportunities that can that help the company grow and become more profitable. Some challenges that Via faces includes improving upon their food quality and prices as well as entertainment on board the train. On the other hand, Via also has a number of opportunities to develop growth and increase their profits. We noticed that Via is not servicing in certain geographical areas. A prime example of this is the area between Calgary and Edmonton as there is currently no service between these two destinations through VIA. In addition, we discovered that VIA does not provide a mobile application. By not having a mobile application, the company is missing out on providing a method for customers to purchase...
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...travelling without ID Proof, Passenger will be treated as without ticket and charged as per extant Railway rules. *Valid IDs to be presented during train journey by one of the passenger booked on an e-ticket :- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. /Student Identity Card with photograph issued by recognized School or College for their students /Nationalized Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph. *General rules/ Information for e-ticket passenger have to be studied by the customer for cancellation & refund. PNR No. 6420954095 Transaction ID: 0708936984 From : HOWRAH JN(HWH) Boarding : HOWRAH JN(HWH) Reservation Upto : BUXAR(BXR) Passenger Mobile Number : 7275820773 FARE DETAILS : Ticket Fare IRCTC Service Charges ## Agent Service Charges ## Total Amount Rs. 330 Three Hundred Thirty Rupees Only Rs. 11.24 Eleven Rupees And Twenty Four Paise Only Rs. 10 Ten Rupees Only Rs. 351.24 Three Hundred Fifty One Rupees And Twenty Four Paise Only Train No. & Name : 12333/VIBHUTI EXPRESS Date of Booking : 24-Jun-2013 16:31:30 Date of Journey : 29-Jun-2013 Date of Boarding : 29-Jun-2013 Scheduled Arrival : 2013-06-30 06:24:00 Note:Quota : General Class : SL To : BUXAR(BXR) Scheduled Departure : 20:00* Adult : 01 Child:00 Distance : 649 Km ## Services Charges per e-ticket irrespective of number of passengers on the ticket. PASSENGER DETAILS: Coach No./ Seat No./ Sno. 1 AGENT DETAILS:...
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...day of my flight came closer, I could not help but feel nervous. I never met any of my relatives over there, nor did I know anything about the place. Then I calmly told myself, it was going to be alright, that it was going to be an adventure; a thirteen hour adventure. The time has finally come; thus it was time for me to fly Philippines. As I looked for my seat in the plane, I could not help but accidently bump into some people as they were putting their bags in the overhead compartments. I continued to walk down the aisle, frequently looking at my boarding pass, and continually searching for where my seat could be. After a couple of minutes of searching, I finally found my seat. I was happy to know that I had an aisle seat. This was convenient for me because of bathroom purposes. As I sat down, I noticed that there was a small screen in front of me. It was playing a vaguely video on safety and procedures in case of emergency. After what seemed like an hour, I heard a fairly loud ping sound that seemed to be coming from the overhead. It was the captain of the plane. She was introducing herself and giving the passengers details of the flight. Time of arrival, local time at destination, and what the weather was like, was just one of the few things she covered. With all the...
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...totally great to be noticed by a regular jeepney passenger. There are great things that are seen as normal for us, but if we all come to realization, we will grasp the real great work the so called “Jeepney” has contributed to us. A helping hand is lent not just only for those who carry heavy loads of things but also for the parents who bring child/children with them. Helping these little toddlers mount inside a public utility vehicle, until they find a seat fit for everyone. The jeepney is the indisputable king of the road because of the sense of bayanihan inside. A Complete Turn Around, as we are hearing from most of the people, there are a lot of words opposing the use and presence of these jeepneys. There are a lot of complaints that says they are the primary cause of heavy traffic along major highways and avenues, and a major cause of air pollution because of the increasing number of smoke-belchers to name a few. However, they play a big role in the lives of every Filipino from its emergence up to the present times. But the Filipinos still find a sense of bayanihan, a formation of story and a dwelling of dreamers inside that makes us have a meaningful ride as well. It definitely contributes a lot to the society. What if there were no jeepneys at all? It is hard to imagine. It plays an important role not just for providing an accessible and a cheaper means of transportation to people. At Your Service. The assistance of the passengers or barkers has clearly manifested the aura...
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...Yes. Completive advantage : Differentiation focus → distinguished their service from competitors (5-star standard airline, underlines product development in terms of luxury, excellent quality & service ) → attractive to sophisticated customers and business travelers Core competence: 1. Strict standards of service - Service supervisors who has been discovered that the flights attendants they supervised had deviated from the precise instruction on how to respond to requests from passengers → will be fired 2. Extraordinary services - The first airline to offer in-flight television viewing on the back of every seat - Premium service and amenities for premium class passengers (e.g. Included with a business-class ticket were limousine rides to and from the airport, personal assistant with the check-in process, a welcome team helps all first class and business class passengers clear all formalities upon departure and arrival) - Has 2 enormous spa showers for first class passenger (a first in the industry) 3. High quality of food - High concern on quality & selection of food that the airline provided - The catering division was the world's biggest, delivered 115,000 meal trays each day & is making sure the culinary offering is absolutely first class across the airplane 4. Well-trained employees & elites force - 18,000 flight attendants represented 140 nationalities & spoke more than 140 cities in 70 countries - High requirement on recruitment...
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...Seat fails to enter the Russian Market Group Project – International Business Strategy Danil Antonov, Denis Gorbachev, Sabine Etzlstorfer, Vadim Rotar, Eliza Furman Contents Introduction 3 SEAT History 4 2000 – 2009 6 Problem 10 Theory-1 13 Methodology 16 Data & Analysis 17 PEST-analysis 17 Porter’s competitive forces 20 SWOT-analysis 23 Recommendations 28 Results 30 References 31 Introduction SEAT, S.A., is a Spanish car manufacturer and a wholly-owned subsidiary of the German Volkswagen Group. The headquarters of the company is located in Martorell near Barcelona, Spain. SEAT presents a range of cars delivering the combination of superior engineering and young design. It makes sustainability principles its priority: reduction of CO2 emission, energy efficiency, and recycling. By 2006, the firm has already produced 16 million cars in total. 75 per cent of the manufactured cars are exported to all over the world. SEAT launches it products in almost 40 countries across Europe, 11 countries in Asia and 16 countries in North and South America. It even sells cars in Africa. However, for some reasons, SEAT struggled a lot to enter the Russian market. But why did they struggle? How can they be successful in so many countries and on the other hand have problems to enter the Russian market? In this paper we are trying to identify the mistakes and explain what has happened. First, we give some background information about the company SEAT and describe the...
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... Problem Identification 2. Identification of Consumer Behavior 3. Demographics and Regional Subcultures 4. Consumer Expectations 5. Consumer Motivations 6. Brand Loyalty 7. Creative Recommendation PART 1 1/ Company Background History of VW Volkswagen AG is a Germany-based automobile manufacturer. The Company develops vehicles and components, and also produces and sells vehicles, in particular Volkswagen brand passenger cars and commercial vehicles. The Company consists of two divisions: Automotive and Financial Services division. The Automotive division is responsible for the development of vehicles and engines, the production and sale of passenger cars, commercial vehicles, trucks and buses, and the genuine parts business. The Financial services division's portfolio of services includes dealer and customer services in the field of financing, leasing, direct bank, insurance and fleet business. The Company's brands include Volkswagen, Audi, Bentley, Bugatti, Lamborghini, SEAT, Skoda, Scania and Volkswagen Commercial Vehicles and each brand offers a product range from low-consumption small cars to luxury class vehicles, as well as pick ups, busses and heavy trucks in the commercial vehicle sector. History of VW in Malaysia The establishment of VW Group Malaysia is the fourth time that the VW brand has had an official distributor, and this time it is VW itself. VWs first appeared here in the 1950s when Champion Motors began importing...
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...save a spouse. Holding constant the magnitude of a collision, a driver can maneuver the car to distribute the risk from a collision between the driver and a passenger. We quantify spousal altruism by the degree to which drivers riding with their spouse redistribute the risk from a fatal accident to themselves – as measured by ex post mortality – as compared to drivers not traveling with their spouse. We find that drivers with their spouses are at least 37% more likely to sacrifice themselves. This implies that they value the lives of their spouses at least 37% more than the lives of other individuals. A driver’s position in a car provides him with exclusive control over the pedals and steering wheel. At the time of an impending accident, this control enables him to adjust the total amount of risk facing the car’s occupants and how that risk is distributed. In other words, his maneuvers will have allocative and distributive effects on the occupants’ risk. The driver’s distributive choices reveal his relative preferences for himself over his passengers. The manifestation of injuries amongst the occupants allows observation of those relative preferences. A theory of spousal altruism – indeed any romantic notion of marriage – would predict that a husband is more willing to sacrifice himself for his passenger when the passenger is his wife.2 The central purpose of this paper is to test this prediction. We compare the probability that drivers travelling with spouses sacrifice their...
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