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Patient's Perspective On The Quality Of Care

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Health care quality is essential when it comes to providing care. Health care quality is defined as "the degree to which health services for individuals or populations increase the likelihood of desired health outcomes and consistent with current professional knowledge" (McConnell, 2012 p. 26). However, a patient's perspective about the quality of care is vital. A patient's view about the quality of care includes a clear understanding of their treatment, relief of symptoms, access to health care, the appropriate treatment, exceptional communication, responsiveness and empathy, how to improve their health status, and the prevention of medical injury. These are important factors that may help reduce medical errors and improve quality. According to studies, when it comes to safety and risk of medical errors, "the U.S. indicates a significant level of awareness of safety issues among the general population" (Vincent & Coulter, 2002). …show more content…
Health care providers also are concerned with making sure that patient is receiving treatment accordingly and hoping that patient will receive positive outcomes. And for purchasers, they make sure that they deliver medical and or resources that are necessary for health care organizations to function. However, the role that managers can play in ensuring quality and safety in a health care setting is having employee training frequently and keeping up to date with policies and procedures and making sure that all staff have an understanding of what they are. And finally, an example of quality to health delivery is the prevention of overuse. For instance, treatment such as antibiotics that are ineffective, dangerous, and

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