...research skills i.e. with a table of content, proper citations, references, and appendixes. ▪ Student may include additional relevant data/information apart from the proposed guidelines in conjunction to your research. Additional marks will be awarded for such attempt. ▪ Your coursework should be not more than 2000 words. ▪ You should bind your coursework with the coursework cover as the 1st page. ▪ A CD containing the softcopy version of your coursework should be submitted as well. ▪ Students have to use APA referencing style. Task Read through the following case study carefully before answering the questions. This is an individual assignment. Enabling Global Payments at PayPal If you have used eBay (and who hasn't?), you know how easy it is to pay for items you buy and to receive payment for items you have sold. Checks, Credit Card charges, and money orders are unnecessary. Instead of these traditional methods of payment, digital money is easily and...
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...research skills i.e. with a table of content, proper citations, references, and appendixes. ▪ Student may include additional relevant data/information apart from the proposed guidelines in conjunction to your research. Additional marks will be awarded for such attempt. ▪ Your coursework should be not more than 2000 words. ▪ You should bind your coursework with the coursework cover as the 1st page. ▪ A CD containing the softcopy version of your coursework should be submitted as well. ▪ Students have to use APA referencing style. Task Read through the following case study carefully before answering the questions. This is an individual assignment. Enabling Global Payments at PayPal If you have used eBay (and who hasn't?), you know how easy it is to pay for items you buy and to receive payment for items you have sold. Checks, Credit Card charges, and money orders are unnecessary. Instead of these traditional methods of payment, digital money is easily and...
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...Introduction The purpose of this report is to give an overview of how Paypal manages their online base system. Founded in December1998, Paypal became one of the world’s largest internet based payment system. It is an online electronic payment system where consumers can use to buy and sell goods and services online and making payments. Users can set up an account with just an email address. With this, a user is able to transfer cash from peer to peer without using any credit cards; just bank transfer. A notification will be issued once transaction is done. Firm Infrastructure As part of global expansion, Paypal entered NASDAQ to attract investors priced at $13 per share. With this, it had attracted bigger companies and soon a giant company, Ebay, acquired Paypal for $1.5 billion in 2002. This move increases the level of confidence where Ebay consumers could use Paypal for making their transaction. Soon after, it acquire Verisign in 2005 and generated a revenue close to $1.8 billion. However, Paypal can be a threat to banks. Although Paypal does not function like a bank, users can store their cash in Paypal with a minimum balance of $70 (Meola, 2016) Technology Development Database Management System As the world keeps on changing their technology, Paypal ensures that their own technology is also up to date. Being one of the first and largest company to use the Cloud technology, it has created multi layers of applications to ensure that the system is compatible to suit...
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...virtual products such as, software, books, music, movies on the Internet. Products are purchased through the Internet by electronic payment system. People can purchase products by using credit or debit card. However, for several small value products such as, a song in iTunes music store only cost 0.99$ or a mobile game only cost 3.99$, it could be hard to using credit or debit cards to purchase those products because of the fixed minimum transaction could be cost too expensive for small transactions (Turban, King, Lee & Liang, 2010). Therefore, a micro payment system is designed to handle those small payments. There are many online micropayment systems such as, PayPal, Millicent, Digicash, Cybercoin, Internet Dollar and many more. However, not all these companies succeed in handling micropayment and some companies were bankrupt for example, Millicent, Digicash. The aim of this paper is to compare several main characteristics of some popular micro payment systems then evaluate the success of micropayment system. This paper will begin with a definition of micro payment system, the characteristic of micropayment system. Next section is to describe how different micropayment systems work. The final section will evaluate the aspects deciding the success of micropayment system. Definition of micropayment system Electronic micro payments are small online payments which are often under 5$ (Turban, King, Lee & Liang, 2010). According to Pierce (1997), Micro-payments involve:...
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...Authorize.net About the organization Authorize.Net is a payment gateway service provider allowing merchants to accept credit card and electronic checks payments through their Web site and over an IP (Internet Protocol) connection. Authorize.Net claims a user base of over 305,000 merchants, which would make them the Internet's largest payment gateway service provider. In November 2007 Cybersource purchased Authorize.Net for $565 million. Authorize.Net was originally purchased in 2004 by Lightbridge for $82 Million. Function Credit card processing diagram of authorize.net: Authorization Settlement/funding The major steps in the process are: Step 1: The merchant submits a credit card transaction to the Authorize.Net Payment Gateway on behalf of a customer via secure Web site connection, retail store, MOTO center or wireless device. Step 2: Authorize.Net receives the secure transaction information and passes it via a secure connection to the Merchant Bank's Processor. Step 3: The Merchant Bank's Processor submits the transaction to the Credit Card Network (a system of financial entities that communicate to manage the processing, clearing, and settlement of credit card transactions). Step 4: The Credit Card Network routes the transaction to the Customer's Credit Card Issuing Bank. Step 5: The Customer's Credit Card Issuing Bank approves or declines the transaction based on the customer's available funds and passes the transaction results back to the Credit...
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...Paypal Has Company 1. What is the value proposition that PayPal offers consumers? How about merchants? The value offered to consumers is an electronic payment system for making online purchases that is free to use, without having to reveal their specific banking information to online sellers. PayPal is giving consumers a more convenient and trusted way to shop, as well as send or receive funds via instant transfer. PayPal offers merchants the ability to accept online payments without having to set up a merchant account, which is cost-effective especially for small businesses. It also gives them a level of fraud protection and security, quick access to funds, and the ability to do international transactions. 2. What are some of the risks of using PayPal when compared to credit cards and debit cards? Once the funds are withdrawn from the consumer bank account they cannot be recovered which could create a potential loss if they do not receive the good or service from the merchant. Credit cards offer more built-in fraud protection and a $50 maximum liability. “With PayPal, you may or may not receive you: money back, depending on whether PayPal can receive its money back, and a host of other conditions” (Laudon & Traver, 2009, p. 327). 3. What strategies would you recommend that PayPal pursue in order to maintain its growth over the next five years? PayPal needs to address their security issues if they wish to continue to grow. PayPal became known for...
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...information has to be organized, stored, managed carefully and should be handled perfectly so that it would be available on demand and facilitate easy access. In this case, it is no doubt that Business Intelligence systems (BIS) are excellent for the modern business. There have many reasons that Business Intelligence systems play an essential role in the success of an organization. First of all, it has the capacity to ensure smooth, incessant flow of information without negotiating on security. Secondly the Business Intelligence Systems duty is to ensure that correct decision is taken with the available data at the appreciate time and this is done basically on the information provided. Business Intelligence systems are used to enrich the timeliness of information necessary for the company, to allow access to all the information wherever it is stored and offer the information in business terminologies. It reduces the distribution costs spent on the information as well as the handling time, helping planning and forecasting. Understanding of its important role, eBay – the largest and most popular marketplace on Internet has applied and used IS in their business and become very successful company. Launched in 1995, eBay started as a place to trade collectables and hard-to-find items, after just few years eBay become more and more popular, known as a global marketplace where business and individuals can buy and sell practically anything. eBay is a highly visible company that has been immensely...
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...their shopping cart. From the shopping cart, ILS will then be able to use PayPal to process customers’ payments. Online Store From the homepage, ILS will have a link to the online store. As ILS is using the website and online store to draw attention to the services they offer, it is best to keep this process as simple as possible. In order to achieve this, ILS can use integrate features within PayPal for customers to add items to a virtual cart which is supported through PayPal. Once a customer is ready to pay for their items, they can check out by logging into their PayPal account. By logging into their account, the customer will have an option to pay using a balance in their PayPal account, a debit or credit card on file, or even submit a payment from their bank account. If the customer does not have a PayPal account, PayPal also supports customers to check out as a guest with a debit or credit card. This will allow PayPal to process the payment without requiring the customer to create a PayPal account. I have selected for ILS to use PayPal to process payments as it is the ideal payment globally. PayPal currently has 143 million active buyers who use PayPal to complete transactions online (PayPal 2014). Currently, PayPal is accepted in 193 countries and in 26 currencies which makes accepting payments globally with fees ranging from 2.2-2.9% (PayPal 2014). PayPal has made it easy to accept PayPal payments by providing business with a...
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...Prepared by : ID : Company Background Name | eBay Inc. | Logo | | Industries served | Internet, Online retailing | Geographic areas served | Worldwide | Headquarters | U.S. | Current CEO | John Donahoe | Revenue | $ 14.07 billion (2012) | Profit | $ 2.60 billion (2012) | Employees | 27,770 (2012) | Main Competitors | Amazon.com, Craigslist, Ubid, eBid Auctions, Google, Overstock.com and many others. | eBay is an international online marketplace with a global customer base of 233 million. It is a multibillion business operating in 37 countries. There are millions of items listed on eBay across thousands of categories, including antiques, toys, books, computers, sports and electronics, amongst many others. Strengths 1. World’s largest internet marketplace. eBay has more than 150 million live listings and more than 105 million active users globally in 37 countries. That makes eBay the largest marketplace online, having a great power over other online retailers. 2. Business model. eBay only acts as a middleman between sellers and buyers, who bid and sell items in eBay’s marketplace. Being a pioneer in online auctions, eBay had no competition and currently has only few strong direct competitors. Thus, company’s business model is a competitive advantage over such giant retailers as Amazon. 3. Economies of scale. In the beginning, eBay had to invest heavily to gain IT and customer relationship management (CRM) knowledge and skills, but...
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...Table of Contents Company overview 2 Company mission, vision and goal 2 Organizational Chart 3 Market Analysis 4 Competitor analysis 5 SWOT analysis 6 Service Management (Chapter 9) 8 CHAPTER 4: CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES FOR BUSINESS MARKETS 14 COMMENTS AND SUGGESTIONS 15 REFERENCES 17 Company overview EBay is the largest online marketplace in the world. EBay was founded by San Jose, California launched in 1995, by Pierre Omidya. It encourage members to establish business through eBay and members can buy products through online also. EBay has an online payment called PayPal, based on the study number of current active user in eBay are 152million，which are fee based user. Each day nearly 1/3 internet users in United States visit eBay，purchase and sell products in eBay marketplace. Because from EBay website offering multi products there. EBay user can save a lot of time to shopping, and sellers can easily promote their products through eBay. Proclaims “trust” between buyers and sellers as the key to the success of the marketplace Company mission, vision and goal The mission of Pierre Omidyar establish EBay with a simple idea which is "People are basically good". At eBay, our mission is to provide a global online marketplace where practically anyone can trade practically anything, enabling economic opportunity around the world. The objective of eBay is have fun, open trusting environment to develop the work ethics and culture ,to keep...
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...eBay to maintain a high level of brand awareness for the company and its offerings. Market leadership will also enable eBay to exert a greater influence on the marketplace. For example, the company would be in a better position to combat any new entrants into the market. Intellectual Property- eBay’a intellectual property such as its trademarks, copyrights, patents and domain names will help to give the company a competitive advantage over its rivals in the market place. This in turn will help eBay to generate increased sales, profits and market share. Brand- The strength of the eBay brand name is increasing. The brand is now becoming more mainstream, as it benefits from an increase in both brand awareness and brand recognition. The eBay brand name is also becoming better known internationally as the company expands its international presence to cover more markets. The increased equity of the eBay brand name will help the company to generate increased sales and profits. Double-Digit Growth- A double-digit growth in sales has been seen in a number of the company’s eight core product categories. In the past year, eBay Motors saw its revenues increase by 88% year-on year, while eBay Media and eBay Collectibles posted a 52% and a 23% yearon- year increase in revenues respectively. PayPal- The acquisition of Pay Pal has helped the company to enhance the experience of customers using eBay. This has had a knock on effect and helped to boost the satisfaction...
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...World largest internet market place Brand Reputation Explanation Ebay has more than 150 million live listing and more than 116 million active users globally in 39 countries It is a trusted brand and well known globally. Its market value is estimated at at USD47 billion (as of March 2012). Pay Pal is the first mover in online payment Using PayPal as payment platform. The integration has benefits of more fees collected (Paypal takes transcation fees from the business) and tighter control over buyers' shopping experience. For buyers, they found that Paypal is user friendly. Pay pal does not require upgrade infrastructure Ebay marketplaces adoptation to local needs. Each marketplace is using local language and adapting to local product offering Q4 2012, Ebay has revamp its website to be more user friendly. The roll out started in US. Ebay streamline and globalized traditional person to person trading. Strong relationship in consumer to consumer business mode, eg: seller and buyer are allows to leave feedback for each other and there is an award given to most genuine eBayer. No discrimination in hiring and the company carries their social responsibility Good human resource and employee benefts Ebay payment system Localization User friendly website Strong in C2C Organisation is diverse and socially responsible Hire and develop employees and offers great benefits to retain them WEAKNESSES High fee charges by PayPal B2B business is not well managed and handled The image as "retailer...
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...you think PayPal has been so successful throughout the world? PayPal had become the largest, faster and secure online payment system. It is founded in the year 1998 that provided services of transfer money from one another via internet. It started to provide internet payment services in 1999. At first PayPal named as Confinity. In 2001, the name had been changed from Confinity to PayPal. Unluckily, in 2002, eBay successes bought PayPal with US $ 1.5 million. Now, PayPal can said as successful online payment system which recognised by everyone around the world. It is because PayPal have more than 132 million active accounts and operates in 193 worldwide markets. Also, PayPal providing 26 currencies around the world that enabling customers to send, receive and hold funds. PayPal a successful globalization services handled around 8 million of payment every day. In 2012, PayPal which is under eBay organization had contributed 40% of eBay Inc’s revenues. (PayPal, n.d.) PayPal can be said as the leader of secure and convenience online service. It is because PayPal have many year experiences in this field and cooperate with many partners for survival. (Paypal Introduction, n.d.) To sign up an account of PayPal is very easy and fast its only takes few minutes. Customers must provide a valid debit or credit cards number and linked it with own account. PayPal not only a platform for transferring money to sellers, it also can be used for online donations. However, PayPal is not free...
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...behavioral model was also integrated into the functional structure design to encourage proper human relations and emphasize on groups’ efforts and interpersonal processes. The objective of this structure was to support the creation of an online community whereby two complete strangers acting as buyers and sellers would engage in open communication, interactions, and trustworthy relationships. The structure would also enhance elimination of bureaucracies, fairness in decisions making, and decentralization. However, this did not materialize as the website is still considered as an online auction and shopping site. Later, the eBay incorporated three divisional units into its organizational structure including the Marketplace Operations unit, PayPal unit, and Skype unit whereby each unit is headed by its president who reports to eBay CEO. The change in the structure...
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...the dot-com bubble. The company runs and manages eBay.com as well as several other acquisitions including Stubhub, Craigslist, and PayPal. EBay is more than just an online auction website, it is an online community marketplace. This, and the many diversified acquisitions, are the reason Ebay has such an interesting and complex company culture and organizational structure. EBay is a leader in the tech, e-commerce, and payment industries, causing it to require a unique organizational structure which optimizes all its employees ideas and talents. Corporate culture is the moral, social, and behavioral norms of an organization based on the beliefs, attitudes, and priorities of its internal community. In a big organization such as eBay, there are many sub-cultures running from division to division, even office to office. However, across all these sub-cultures, eBay strives to be a diverse and socially responsible company, encouraging creativity and group efforts. EBay focusses on the belief that the ability to empower their business starts with individual ideas, and that these ideas are meant to be shared, creating collaboration, communication, and new ideas. EBay is all about “cultivating ideas that will create new opportunities for customers.” Although this culture is spread throughout all of eBay’s workforce, many employees feel that there is a lack of work/life balance. In addition to this, hiring outside the company for upper management positions has created the feeling of there...
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