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Pearson was in the middle of its first major upgrade of its SuccessMaker product when Greg Adams-Woodford joined the firm. Despite the best efforts of all the people involved, the upgrade was not going to plan because of which Pearson moved from the traditional waterfall model to the new agile development methodology.

Benefits realized in shifting from Waterfall to Agile

1. With the iterative and evolving approach, the agile methodology allowed Pearson to have a customer driven approach to development which allowed them to meet customer expectations in a more efficient manner compared to earlier.
2. Since the agile model focused on short iterative sprints, it helped in reducing the costs related to changes to the product features midway through the development cycle.
3. The agile model allowed teams in Pearson to adapt, design, and prioritize product features based on the feedback they received from product managers and customers.
4. Another advantage that Pearson realized was that using the agile model made the process backward scalable. In other words, it became easier to develop the software as the requirements kept coming in from the customers.

Despite the advantages that Pearson realized from moving to the agile model, there were also some downsides that Pearson faced when they shifted from the waterfall model to the agile development model.

Downsides associated with shifting to Agile

1. In the waterfall model there were clear lines between what developers did and what QA engineers did. These lines had blurred after adopting the agile model.
2. In order to adopt the agile model, Pearson had to put in efforts to transition all offshore software development to in-house by hiring new software developers.
3. Another problem that Pearson faced with adopting the agile model was that all the teams did not adopt the agile model. This meant that

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