...OFFICE OF FINANCIAL MANAGEMENT S T A T E O F W A S H I N G T O N PERFORMANCE MEASURE GUIDE BUDGET DIVISION AUGUST 2009 Table of Contents What is a performance measure? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Why do we need performance measures? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 What are characteristics of good performance measures? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Where do we start to develop performance measures? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Are there other types of performance measures we should consider? . . . . . . . . . . . . . . . . . . . . . . . . .8 How many performance measures should we have? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 How do we narrow down the list of potential performance measures? . . . . . . . . . . . . . . . . . . . . . . .10 How do we write a performance measure? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 How do we set meaningful performance targets? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 What is the difference between a target and an estimate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 How do performance measures relate to OFM budget processes? . . . . . . . . . . . ....
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...2) Should Performance Indicator's (PI) technology be universally adopted by golf ball manufacturers, the following effects may occur in the used golf ball market: B - The customer's willingness to pay should increase, due in part to the improved quality of salable used golf balls. One assumes that resellers would not be able to sell the defective balls (i.e. those grayed from water damage) and thus, customers would be assured that any used golf ball purchased would be one free of this material defect. This assumption relies on the presumption that used golf ball buyers are concerned with the performance of their ball and/or that they would otherwise be deterred from playing with an inferior product (e.g. would want to avoid ridicule from their golf partners). The amount of this increase would be difficult to quantify, but one must believe that the willingness to pay wouldn't exceed that of a new golf ball. P - The price customers pay for a used/non-defective ball would likely increase due to the aforementioned increase in B and the following increase in C (assuming sellers would like to maintain profit margins equal to pre-PI). C - Average cost per unit would increase. The case states that a single golf course could yield divers upwards of 100,000 water balls per year (p.3); however, it doesn't state the frequency with which the balls are retrieved. Assuming balls aren't retrieved at least weekly, and that balls lose six yards after one week in the water (p.7),...
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...Key Supply Chain Performance Indicator Paper Danny Shieh ISCOM/370 March 31th, 2012 Leon Powell Key Supply Chain Performance Indicator Paper The success of a company can often be represented by its performance of the supply chain element. Such performance is measured to ensure the flow and process of each element is accurate and up to standard based on the company’s goals and objectives. In this paper, author will first define supply chain and its elements, then define the meaning and importance of key performance indicators. Lastly, Author will explain three example indicators, how it is calculated, and what the number means. Supply Chain Management Supply chain management (SCM) is defined as managing the flow of information and materials from upstream suppliers to downstream customers. The Institute for Supply Management’s definition states that “Supply chain management is the design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer” ("Institute for Supply Management", 2011). The elements of the supply chain are components that made the flow possible. Such element includes supplier, logistics/transportation, purchasing, production, inventory, planning, IT, quality assurance/quality control, and customer. These elements are important to the flow of supply chain as they each contribute a function that worked together...
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...Key Performance Indicators for Pfizer and Merck Overview In recent years, auditors have increased the amount of attention they give to nonfinancial measures because these measures can be very helpful in assessing the risk of revenue frauds. Most frauds of this nature involve accounting personnel falsifying financial information with the intent of materially misstating the financial statements. Nonfinancial measures are much more difficult for accounting personnel to manipulate, especially those produced independently; therefore, auditors have increasingly used these nonfinancial measures to help them detect fraud. In order to utilize the nonfinancial information of a company for auditing purposes, auditors must select Key Performance Indicators (KPIs) for the company or industry. By compiling KPIs for a company and its competitor(s), the audit team can compare the nonfinancial measures and the effects they might have on the financial statements. The purpose of this paper is to identify three KPIs for Pfizer, Inc. and compare these measures with those of Merck & Company, Inc. Both of these companies focus mainly on the development and sale of pharmaceutical drugs. The success of companies in this industry relies greatly on research and development of new drugs. New drugs stay in the research and development phase until they are granted FDA approval. For this reason, we have selected number of FDA approvals as a KPI for Pfizer and Merck. The pharmaceutical...
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...in-game settings - Visibility of aim-circles optimized - Crosshair colors optimized - Version of Artillery crosshair with shell travel time removed - XVM v3.5.0 included with config matching crosshair colors - Artillery and Tank Destroyer angle indicators moved to minimap (XVM) - Clock top left moved to config (XVM) - J1mB0’s logo added as player icon (XVM) 1.22 - World of Tanks v0.8.4 supported - Angle indicator added for Tank Destroyers 1.21 - World of Tanks v0.8.3 supported 1.20 - DebugPanel.swf reintroduced with clock - Font in FragCorrelation.swf fixed 1.19 - World of Tanks v0.8.2 supported - Clock removed - Angle indicator moved to FragCorrelation.swf 1.18 - World of Tanks v0.8.1 supported - Angle indicator for Artillery added - Clock added to DebugPanel 1.17 - World of Tanks v0.8.0 supported - Artillery aiming optimized - Angle indicator for Artillery removed 1.16 - World of Tanks v0.7.5 supported - My logo used as lag indicator - Center marker for Artillery angle indicator added - All sec changed to s 1.15 - World of Tanks v0.7.4 supported - Server side crosshairs removed - Performance optimized - Cassette indicators optimized - Angle indicator for Artillery added 1.14 - World of Tanks v0.7.3 supported - Distance indicators fixed - Design tweaked - Shell travel time added to crosshair_panel_strategic.swf - Max reload...
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...Individual Performance & Development Plan |Full Name: | |Employee Number: |Division / Department: Operations | |Position Title: Management Trainee |Location/ Business: Port of Batangas | |Position Start Date: |Date Value Drivers/Objectives set: January 2010 | |Manager/Appraiser: Ms. Josephine S. Cudal |Date of Mid Year review: | |Review Period From: To: July 2010 to Oct 2010 |Date of Year End review: | |Section 1: Value Drivers / Objectives | |Value Driver / Objective 1 |Weight 20% | |Description : Acquire Perspective on Safety Key Drivers and Programs to address them; Gain first hand Safety issues|Mid Year Review | |of Operations. ...
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...Nursing Sensitive Indicators The American Nurses Association established national initiatives called nursing-sensitive outcome indicators that focus plans/programs to increase quality and safety in patient care. They gauge aspects of direct patient care related to quality of nursing care by reflecting on structure, process and outcomes of nursing care. Structure in regard to staffing and the skill, education and certification of staff; process in regards to measuring aspects of nursing care related to assessment, intervention and RN job satisfaction, and outcomes by improving the rates of specifics in relation to patient outcomes such as in this particular case preventing hospital acquired pressure ulcers, improving patient satisfaction and restraint prevalence. Nursing Sensitive indicators are only specific to nursing and in 1998, ANA developed a National Data base of nursing quality indicators (NDNQI) so they could continue to collect and build on data from studies to expand nursing knowledge related to factors that influence the quality of nursing care. Why is this important? The nursing profession has the responsibility to measure, evaluate and continually improve practice. NDNQI identify where and how the staff is needed and show the need to increase staff in particular areas of nursing care that need improvement. The NDNQI mission is to help the RN in patient safety and quality improvements by providing research based national and comparative data on nursing care...
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...from starting a motor vehicle. Paul R. Marques et al. (1998) states further that The new NHTSA guidelines attempted to differ the preoccupation with accuracy and advocated to key features: a rolling retest and a data recorder. The rolling retest requires operators to retest periodically is or her BAC while the vehicle was running. This feature was included to circumvention such as getting someone else to blow into the interlock, allowing the vehicle to sit idling for long periods to avoid having to restart and retest or using stored air sample to blow into the sampling head of the interlock. Studies by Roth (2007) show that missing a rolling retest not to be a significant predictor of recidivism. The studies conclude the significant indicator was the initial BAC when the individual attempted to start the vehicle. “All variables (gender, age, and BAC>0.16), except test refusal (interpreted in the study as a missing a rolling retest) were significantly related to recidivism.” ( Roth page 348) Paul Marqus, Tippetts, and Voas (2002) in one of the few studies not supported by MADD states that, Two of the key touchstones of science are demonstrating an ability to (1) predict and (2) control human behavior, with out unreasonable restrictions on civil liberties, remains among the more difficult challenges for any scientific or technologically based contribution to social order. Evidence suggests interlock technology is an innovation that succeeds reasonable well in the control...
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...of their duties, approving leave ,conducting staff training and dealing with clients firsthand , caking phone calls making appointments, welcoming clients at reception and informing the stylists of their arrival. Purpose The purpose of their report is to determine whether sajini and Ihara will work successfully together, based on their personality, Interaction and learning styles. They will be working together on a daily basis and so must be compatible in terms of how they interact with one another and also how they plan to run the finance Scope Both Sajini and Ihara completed several personality inductors, It result of which will provides some suggestion as to weather they will be compatible the work environment. They following indicators will be used to ascertain such information . * ------------------------------------------------- Brain tlemisphere * ------------------------------------------------- Interaction styles * ------------------------------------------------- Learning styles * ------------------------------------------------- Personal...
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...Hospital Reimbursement – Differences Between Medicare and BWC The two tables below provide a summary of areas where the Ohio Bureau of Workers’ Compensation (BWC) differs from Medicare for reimbursement of hospital inpatient and outpatient services. Use this document as supplemental material to support Ohio Administrative Code Rule 4123-6-37 Payment .1, of Hospital Inpatient Services, and Rule 4123-6-37 Payment of Hospital Outpatient Services, for the .2, effective dates specified at the beginning of each table. 4123-6-37.1 Payment of Hospital Inpatient Services Effective for Discharge Dates from Feb. 1, 2011, to Jan. 31, 2012 Area Payment adjustment factors Medicare 100 percent of the Medicare rate (Includes both the Medicare portion and the beneficiary portion) BWC • 120 percent of inpatient • • • prospective payment system (IPPS) rate for inliers (non-outlier bills). 180 percent of IPPS rate for outliers Additional 0.25 percent adjustment to restore Medicare’s market basket adjustment Additional 2.9 percent adjustment to restore Medicare’s documentation and coding adjustment Hospital acquired conditions (HACs) provision Reduces IPPS payments when hospitals meet the HAC criteria Excludes the HAC provision Direct graduate medical education per diem (DGME) Does not provide DGME per diem payments under IPPS Provides a per diem add-on payment for DGME for eligible providers Does not reduce IPPS payments Does not apply DGME per diem addon payments to outlier bills...
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...Economy, Efficiency and Effectiveness as Performance Indicators in Government Agencies Table of Contents Executive summary 3 Introduction 4 Economy 4 Effectiveness 5 Efficiency 6 Conclusion 7 References…………………………………………………………………………………………………………………………………..8 Executive summary Evaluation of performance is part of managing performance. Public agencies use economy, effectiveness and efficiency to determine performance. All these three parameters relate to inputs and outputs of the agency (Cutler, Cutler & Waine, 1997, p. 98). However, measurement of inputs and outputs presents some challenges. Thus, during measurement of performance of a public agency one has to make a choice of what to measure among the three parameters in order for performance to be evaluated effectively. For instance, economy relate to input, efficiency relate to input and output while effectiveness relate to output (Chai, 2009, p. 45). Thus, the effectiveness of these concepts in determination of performance depends largely on the methods adapted to measure indicators of these parameters. Introduction The process of managing performance involves setting social outcomes and strategic plans that entails focusing strategic plan on social outcomes, identifying value drivers, focusing managerial attention on activities...
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...1. What, according to you, are some of the signs of a troubled employee that you have noticed? Changes in employee behavior can signify that an individual may have a personal problem that is interfering with their work performance. There are “red flags” in an employee’s behavior that can be used as indicators. There is usually no single event, but rather a noticeable pattern of change in the employee’s behavior, attitude or work activity. Individually, these signs may seem harmless enough but taken together they may represent a serious problem. It is important to avoid ignoring the initial indicators. These are some of the signs that might help you identify an employee who has a problem. Work Related Unable to concentrate on work and complete the given task/activities on time. Errors in the task completed Making excuses for substandard work Procrastination, inability to concentrate Self Major changes in personal appearance, attitude or behavior Problems with family, friends, co-workers, legal issues, financial issues Heightened anxiety, overly defensive 2. Have you come across any such individual/s at your organisations? YES 3. How have you handled the situation? A ONCE-to-be valuable and productive employee unexpectedly starts turning in less than an acceptable worker. More often than not, the root cause of such dramatic behavioural change is troubles - either personal or professional. Most employees develop some...
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...Peter and the Starcatcher performed at The Arkansas Rep Theatre was a beautiful and moving performance. When applying thought from the Aristotelian analysis many themes are revealed to the viewer. I had various thoughts about the themes after watching the performance. Self discovery, growing up, and realization are all themes present within the play. Self discovery is a theme found in the play. Peter goes through a journey of discovering his true self. When applying The Aristotelian analysis it becomes obvious to the audience that self discovery is a large theme within the play. That being said, viewers can then take this theme and apply it to their own lives. The viewer may then discover themselves. Growing up is another theme found within...
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...The article “Business is Show Business: Management Presentations as Performance” written by Brigitte Biehl-Missal is the result of a study done by the author from 2003 to 2009 of annual general meetings (AGM), press conferences and analyst meetings. The purpose of this study was to compare and contrast these types of organizational meetings/communications with the theatre and to understand more about how all of the elements that go into a meeting impact the final results and participants perception of the meeting. Important to note is how theatre techniques are used in performance situations to create experiences because “…aesthetic techniques increasingly are employed in organizations for controlling and influencing employee behaviors and external audiences.” At these major corporate functions, what could be considered unimportant details by some (lighting, colors, stage presence, and proximity to name a few) could influence the outcome of the meeting and help to determine whether the audience hears the intended message or takes away a completely different experience. This “theatre theory” discussed by Biehl-Missal focuses on elements that are typically thought to be part of dramatic activities such as scenography, lighting system and music, clothing, style of performing, and rhetoric. The article discusses how at AGMs, management can use a white spotlight on the speaker to give the impression of truth or trustworthiness. In contrast, management could cast the audience...
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...Believe it or not, there was actually a time when people would go to a theatre instead of log on Netflix, shocking, right? One can see why it was of the utmost importance for play writers to please their live audience. Hamlet, a play by William Shakespeare, was originally performed in 1602 at the Globe Theatre by the Lord Chamberlain’s Men (CliffsNotes). The play had an audience that consisted of both high and low class citizens. Shakespeare made his plays enjoyable to his diverse audience by making them relatable. Hamlet’s speech in Act 4 Scene 4 is one that does exactly that. It can relate to its various listeners, but still be interpreted differently by each one. The original Hamlet performance was astounding to the Elizabethan audience...
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