...OCR Cambridge TECHNICALS Unit 1 Communication and Employment Skills Copyright Notice All material is Copyright ICT Interactive unless otherw ise stated. Each w orksheet can be photocopied w ithin the purchasing institute as long as they remain at the institute w hich made the initial purchase. No f orm of this resource can be transmitted electronically, digitally, mechanically, paper based, or otherw ise outside the purchasing institute w ithout prior permission of the publisher or author. Microsof t Window s, Window s NT, Vista, XP, Seven/Eight, Off ice 2003, Off ice 2007/2010 and/or other Microsof t's products ref erenced are either trademarks or registered trademarks of Microsof t. Macromedia/Adobe and/or other such Adobe products ref erenced are either trademarks or registered trademarks of Adobe. Dis claimer This resource has been created f or educational purposes only. The publisher or author has tried their very best to ensure that the resource pack is accurate and up -to-date. How ever, the publisher or author takes no responsibility if any of the inf or mation content is inaccurate or incorrect that may contradict or mislead in anyw ay at the time w hen the resource w as published. The publisher and author specif ically disclaim any responsibility f or any liability, loss, or risk, personal or otherw ise, w hich is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this resource. For purposes...
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...Unit 13: Unit code: QCF Level 3: Credit value: Recruitment and Selection in Business A/502/5434 BTEC National 10 Guided learning hours: 60 Aim and purpose The aim of this unit is to introduce learners to recruitment and the importance of ensuring that the best people are selected to work in organisations. Learners will study selection and recruitment techniques and will set up, and take part in, a selection interview. Unit introduction Recruiting the right people is the key to the success of many organisations. These organisations ensure that the processes and procedures involved in recruitment and selection meet their needs and are legal. In this unit, learners will develop an understanding of the impact of the regulatory framework on the recruitment process. Potential applicants may decide to apply for a post based on the quality of information that they receive. Details of the post will usually be the first communication they have with the organisation. It is important that the organisation makes a good first impression on potential applicants to ensure that they attract sufficient applicants of the right calibre. Learners will develop their knowledge of the types of documentation used in an interview process. A structured and planned selection procedure is crucial to the success of the selection process. The impression a business makes may determine an applicant’s decision to accept an offer of appointment. Staff conducting the interview will also be forming their impressions...
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...effective performance and thus leading to high productivity and profitability, it has to implement and deploy optimal ICT practice. The report examines the ICT infrastructure that is utilized and deployed at Bahrain Polytechnic, which is one of the leading and well-established public universities in Bahrain. It attempts to provide a comprehensive overview of how ICT is implemented within the institution in regard to the physical infrastructure, systems, applications, networking and all other technical issues that are relevant to the ICT implementation and operations. Through the journey of investigating all aspects and concepts of ICT at Bahrain Polytechnic, this report tries of shed light on and assess the ICT services provided to the staff as well as to the customers who are the students. As it is the case to any organization, Bahrain polytechnic’s main aim of implementing best ICT practices is to ensure the best learning environment to the students and improve their performance and achievement as well as facilitate the performance of both the tutors and other staff. All this can maintain the institution’s competitive edge and place it amongst the most distinguished and pioneering universities in Bahrain. By carrying out surveys, observations and face-to-face interviews with ICT team members, this reports seeks to assess the overall performance of the ICT department, the systems, applications and their suitability and adequacy to support the various needs and requirements...
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...Unit 2: Unit code: QCF Level 3: Credit value: Business Resources D/502/5409 BTEC National 10 Guided learning hours: 60 Aim and purpose The aim of this unit is to develop learner knowledge of the range of human, physical, technological and financial resources required in an organisation, and how the management of these resources can impact on business performance. Unit introduction At the core of every organisation are the human, physical, technological and financial resources that enable it to function. This unit will give learners a broad understanding of the importance organisations place on managing their resources efficiently in order to achieve their objectives. It is important that learners are able to relate their understanding of resource management to a real organisation. This will provide an essential link between theory and practice. Understanding how these resources are managed is one of the keys to assessing how well the organisation is performing. The first part of this unit explores the range of human, physical and technological resources for a selected organisation. Learners will investigate the importance of managing these resources efficiently. The contribution that recruiting and retaining suitable staff can make to the organisation’s performance is examined. The importance of managing the organisation’s physical and technological resources efficiently is also explored. For an organisation to survive its finances need to be sound and secure. The...
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...GCE Specification Edexcel Advanced Subsidiary GCE in Applied Information and Communication Technology (ICT) (Single Award: 8751)/(Double Award: 8752) Edexcel Advanced GCE in Applied Information and Communication Technology (ICT) (Single Award: 9751)/(Double Award: 9752) Edexcel Advanced GCE with Advanced Subsidiary (Additional) in Applied Information and Communication Technology (ICT) (9753) Issue 4 September 2010 Edexcel, a Pearson company, is the UK’s largest awarding body, offering academic and vocational qualifications and testing to more than 25,000 schools, colleges, employers and other places of learning in the UK and in over 100 countries worldwide. Qualifications include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications from entry level to BTEC Higher National Diplomas, recognised by employers and higher education institutions worldwide. We deliver 9.4 million exam scripts each year, with more than 90% of exam papers marked onscreen annually. As part of Pearson, Edexcel continues to invest in cutting-edge technology that has revolutionised the examinations and assessment system. This includes the ability to provide detailed performance data to teachers and students which helps to raise attainment. This specification is Issue 4. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com Acknowledgements This specification...
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...UNIT DESCRIPTION Bachelor of Networking (BNet) Bachelor of Engineering Technology (Telecommunications) BEng(Tel) BN106-Networking Fundamentals Trimester 1, 2016 1. ENTRY REQUIREMENTS AND SUBJECT WEIGHTING Prerequisites: N/A Co-requisites: BN103 Platform Technologies Credit Points: 15 credit points Level: Year 1, Core Workload: Timetabled hours/week: 4 (Lecture = 2 hours, Tute/Lab = 2 hours) Personal study hours/week: 5 2. STAFF Moderator: Unit Coordinator: Lecturer (Melb): Lecturer (Syd): 3. BRIEF DESCRIPTION This is a second trimester core unit out of a total of 24 units in the Bachelor of Networking (BNet) and Bachelor of Engineering Technology (Telecommunications) BEngTech(Tel). This unit addresses the BNet and BEngTech(Tel) course learning outcomes and complements other courses in a related field by developing students’ knowledge and skills in networks. For further course information refer to: http://www.mit.edu.au/courses/bachelor-networking and http://www.mit.edu.au/courses/bachelor-engineering-technology-telecommunications Computer Networks are built with a combination of computer hardware and computer software. Networks can be categorized in different ways such as according to the geographic area (LAN, WAN, MAN etc) or based on topology or on the types of protocols they support. This unit covers design, networking equipments, protocols and technologies essential to build computer networks. You will also learn principles, benefits...
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...BUS378 Knowledge and Organisational Learning Unit Information and Learning Guide 2016 This information should be read in conjunction with the online learning materials which can be found on your MyUnits page. Unit coordinator Dr Amy Huang (A.Huang@murdoch.edu.au) © Published by Murdoch University, Perth, Western Australia, 2016 This publication is copyright. Except as permitted by the Copyright Act no part of it may in any form or by any electronic, mechanical, photocopying, recording or any other means be reproduced, stored in a retrieval system or be broadcast or transmitted without the prior written permission of the publisher. BUS378 Knowledge and Organisational Learning Murdo 2 ch University Contents Unit information Information about the unit 3 Contact details 5 How to study this unit 8 Resources for the unit 10 Study schedule 11 Assessment 13 Appendix 1 Essay marking guide 17 Appendix 2 Presentation marking guide 18 Murdoch University BUS378 Knowledge and Organisational Learning 3 Information about the unit Welcome to: BUS378 Knowledge and Organisational Learning Unit description The management of information and knowledge and its role in organisations are widely recognised as important elements contributing to international competitiveness in the digital (knowledge based) economy. This unit examines how the concepts of information and knowledge assist in the understanding of organisational processes, organisational learning and strategy...
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...students who gave their informed consent to participate in the study, 34% reported being fully comfortable with applying the ACS Code of Ethics, while 63% were somewhat comfortable. In justifying multiple-choice options for dealing with a new case study scenario, 37% provided a good justification for their choice, 48% provided a poor justification, and 15% provided no justification. A further qualitative analysis of the responses suggests the need for formal assessment of ethics in computing education, and highlights the importance of improving the perceived relevance of ethics to students and the need for in-depth treatment of ethical issues. Keywords: Ethics, Teaching and Learning, Engagement 1 Introduction Information and Communication Technology (ICT) professionals are faced with ethical challenges as society adopts new and increasingly complex tools and technologies. These ethical challenges have the potential to dramatically impact consumers of software products and services, the wider community, and colleagues in the workplace. Recognizing the importance...
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...THE IMPACT OF APPLICATION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) IN THE ADMINISTRATION OF POLYTECHNICS IN OGUN STATE, NIGERIA BY SONEYE SEMIU ADEBAYO MATRIC NO: NOU100032296 A PROJECT SUBMITTED TO THE SCHOOL OF EDUCATION, NATIONAL OPEN UNIVERSITY OF NIGERIA, ABEOKUTA, IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF MASTERS DEGREE IN EDUCATION DECEMBER 2012 CERTIFICATION This is to certify that this research project entitled THE IMPACT OF APPLICATION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) IN THE ADMINISTRATION OF POLYTECHNIC IN OGUN STATE, NIGERIA was carried out by SONEYE, Semiu Adebayo in the School of Education, National Open University of Nigeria Abeokuta for the award of Masters Degree in Education. _____________________ _____________________ DR. FOLAJIN, S.O. SIGNATURE / DATE PROJECT SUPERVISOR ________________________ _____________________ PROGRAMME LEADER SIGNATURE / DATE _____________________________ _____________________ PROF. BADMUS ADEMOLA SIGNATURE / DATE DEAN SCHOOL OF EDUCATION ________________________ _____________________ EXTERNAL EXAMINER SIGNATURE / DATE DEDICATION This research project is dedicated to the Holy Spirit, who has been the source of my inspiration. Also to my dependable wife, Mrs. Endurance Amishetu Adesayo Soneye and to my beloved children, Adebayo Soneye (Jnr.), Adedayo Soneye and Adetayo Soneye. To number one student of National open University...
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...Arab Emirates Keywords eGovernment, identity management, federated identity, identity card. Government-owned identity management systems that provide secure, unique and tamper-proof digital identities should become a primary component of national eGovernment strategies. Such federated identity systems can gain higher levels of trust, confidence and encourage public participation and has the potential to enable new levels of collaboration between different government agencies. European Journal of ePractice · www.epracticejournal.eu Nº 17 · September 2012 · ISSN: 1988-625X 126 1. Introduction Information and Communications Technologies (ICT) have affected the ways in which people, governments and businesses interact with each other. The rapid diffusion of the Internet, mobile telephony and broadband networks demonstrate how pervasive this technology has become. Today, ICT is considered as one of the fundamental building blocks of modern societies and...
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...Unit 19: Developing Teams in Business Unit code: T/502/5450 QCF Level 3: BTEC National Credit value: 10 Guided learning hours: 60 Aim and purpose The aim of this unit is for learners to understand the importance of effective team working to an organisation’s success, and to develop skills and knowledge for working in team situations both as a team leader and a team member. Unit introduction People working together in teams, this can benefit organisations greatly and help them to achieve their goals. A motivated workforce is more likely to be efficient and can contribute to the long-term profitability of the business. If team members cooperate, they can inspire each other. This helps the team to solve problems and identifies the individual skills within the team. The work can be allocated within the team so that the complementary skills of team members can be used to best effect. A team is a group of people working together to achieve common objectives, willing to commit to ensuring that the team objectives are achieved. In this unit learners will explore the benefits of team development and teamworking. They will examine the skills required by different team members and how an effective team leader can motivate and develop individuals within teams. Sometimes when people work in teams, they have their own types of communication, which can affect others...
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...SARAWAK INFORMATION SYSTEMS SDN BHD (SAINS) Contents SARAWAK INFORMATION SYSTEMS SDN BHD (SAINS) 1 CHAPTER ONE 4 1. INTRODUCTION 4 1.1. Mission, Vision and Core Values of SAINS 4 1.2. Core Competencies 5 2. CHAPTER TWO 6 2.1. SAINS Environmental Analysis 6 2.2. SAINS Key Drivers of Change 8 2.3. SAINS Value Chain 8 2.3: 5 M’s of Marketing 11 2.4. Porters 5 Forces of SAINS 12 2.5. Internal analysis and External analysis 13 2.6. Applying Direct Policy Matrix 16 2.7. Potential Strategic Challenge/Issues 17 2.8. SAINS Marketing Objectives 19 3. CHAPTER THREE 22 3.1. ANSOFF MATRIX 22 Market Penetration 22 Market Development 23 3.2. SAINS Marketing Mix 24 Product / service 24 Promotion 24 Price 25 Place 26 People 26 BUDGET AND FINANCIAL FORECAST FOR NEXT 3 YEARS 28 CHAPTER FOUR 33 4. RECOMMENDATION 33 Value 33 Rarity 33 Imitable 33 Organizational Knowledge 33 5. CONCLUSION 34 CHAPTER ONE 1. INTRODUCTION Sarawak Information Systems SDN BHD (SAINS) is a leading ICT System Integrator and Solution Provider in the state of Sarawak, Malaysia. It has effectively enlarged and intensified the utilization of ICT resulting in IT growth among state government agencies in Sarawak since the mid 1980’s. In the mid 1980’s, the use of IT among state government agencies in Sarawak started to grow. Shortly thereafter, in 1991 SAINS was formed and was given the task of leading the development and implementation...
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...80 Int. J Latest Trends Fin. Eco. Sc. Vol-2 No. 1 March 2012 The Impact of Information and Communication Technology on Banks‟ Performance and Customer Service Delivery in the Banking Industry Alhaji Abubakar Aliyu, Rosmaini Bin HJ Tasmin Department of Technology Management Faculty of Technology Management, Business and Entrepreneurships Universiti Tun Hussein Onn Malaysia, 86400, Parit Raja, Batu Pahat, Darul Ta’zim, Johor, Malaysia hp090012@siswa.uthm.edu.my rosmaini@uthm.edu.my Abstract - Information and communication technology (ICT) has become the heart of banking sector, while banking industry is the heart of every robust economy. If it collapses so will the economy. This is absolutely evident from current recession in European banks crises, and in turn. The effect of globalization, competition and innovation in the banking industry by its providers to offer their services makes essential the understanding of how various aspects of consumer behaviour affect the innovation and respond to customer service delivery. Within this context this paper has considered a critical literature review of previous researchers with the objective to examine the impact of Information and Communication Technology on banks performance and customer service delivery. This paper also makes of a critical review of peer reviewed, scholarly and organizational literature regarding the impact of ICT on banks’ performance to examine if banks have successfully achieved effective customer’s service...
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...applications has not always delivered the expected results while many CRM initiatives have failed. Consequently, the inability of CRM applications to deliver expected benefits has not only intensified the validity of previous findings and claims regarding the ICT productivity paradox, but it has also boosted current research. However, although the latter provides anecdotal evidence of the impact of ICT management practices on CRM effectiveness, there is a lack of empirical studies examining the relationship between CRM management and performance aspects. This study aims to fill in this gap by investigating the relation between firms’ CRM applications and exploitation with their ICT management practices and CRM benefits. The investigation and validation of the former are valuable, since it would enable managers to maximize CRM benefits by identifying and allocating the appropriate resources, time and efforts to CRM implementation. Relations are tested by gathering data from Greek tourism and hospitality companies. Findings provide useful practical suggestions for CRM evaluation and implementation strategies, while implications for future research are analyzed. Keywords: CRM, evaluation, ICT management, business processes. 1 INTRODUCTION Customer Relationship Management (CRM) has become a strategic imperative for all companies as its effective implementation can increase customer satisfaction, loyalty and retention and so, overall sales and repeat purchases (Feinberg & Kadam...
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...CHAPTER ONE: INTRODUCTION The role ICT play in the educational and learning environment cannot be over emphasized. The use of ICT in modern learning environment ranges from slice use of computers in practical aspects to an online learning experience which enhances and improves students’ intellectual and learning behavior. With the introduction of computers, the precursor of our modern-day ICT, and the promising potentials of computer-based instruction and learning, many researchers and funding agencies were led to invest much of their resources to investigate the possibility of computers replacing teachers in key instructional roles. Moreover, many people believe that computers should be brought into the education arena simply because “they are there” and the resultant perpetuation of the myth those students would benefit quantitatively from computers by simply providing them with the software and hardware for an effective learning process. We are living in a constantly evolving digital world. ICT has an impact on nearly every aspect of our lives – from working to socializing, learning to playing. The digital age has transformed the way young people communicate, network, seek help, access information and learn. We must recognize that young people are now an online population and access is through variety of means, such as computers, TV and mobile phones. As technology becomes more and more embedded in our culture, we must provide our learners with relevant and contemporary...
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