Gwendolyn M. Riley
TEC / 401 Version 2
Personnel in Technology Paper

Building an effective technology team depend on numerous areas of attention. Documentation allows for effortlessness and timely transitions and resolutions for technology support teams. Communication skills offer employees the capability to deal with conflicts and communicate with clients and other personnel of the business. Role clarification allows team members to work effectively in a fast paced and stressful work environment. Recognizing the strengths and weaknesses of each members of the technology team helps in distinguishing their goals and what drives them. Establishing relationships with other departments permits technology teams to increase efficiency by working together with other departments in the organization. These factors assist in building an effective and proficient technology support team. Documentation is a very important part of building an effective technology support team, which helps an organization to perform at its ideal capacity. Documenting how to handle situations and conflicts allows technology support teams to handle situations routinely and quickly (Kearns, 2009). When building a successful technology support team, documentation provides the team members with background statistics and criteria for procedures; which saves time and financial support. Communication symbolizes a great part of the technology support team’s job. The ability to communicate effectively and efficiently allows technology support teams to work proficiently. Technology support teams communicate with customers and other employees every day in every aspect of their job. In order to be a successful technology support team member one must possess effective communication skills. Support team members must listen and understand the customer’s complaint or issue; while being courteous, patient and professional. Communication skills provide a technology support team with the ability to complete the necessary task of coordinating, helping, and dealing with people inside and outside of their team (Kearns, 2009). Role clarification enables team members to understand the role they play within the technology support team. Each team member needs to understand their job duties and responsibilities, which will enable them to be successful. Role clarification increases efficiency and enable members to dedicate their time where they have the strongest impact. Role clarification supports the building of an effective technology support team as it provides team members with direction, motivation, and the importance of their personal abilities and skills. Recognizing the strengths and weaknesses of each team member helps create productivity and a successful technology support team. When building an effective team, you should choose members that provide you with a variety of strengths that apply to the team’s goals; which will provide successful results. Another component in building an effective technology support team is the consideration of the different personalities of the team members. The team leader needs to be able to read people and choose what effect those team members may have on the team. Some questions to ask would be; Do the individual work well in a team environment? Are their work ethics and goals in line with the good of the team as a whole or are they self-seeking? How do they handle peer criticism? These are three critical questions that a team leader needs to consider in order to build an efficient team that works well together fan an extended period of time. A strong technology team involves familiarity with other areas of the organization, as the team works diligently with the entire organization. Creating these connections allow a technology support team to work effectively because they can use the resources of other areas of the organization to complete their assignment. Technology support teams frequently solve problems which occur inside of the organization, so partaking in these relationships makes it easier to communicate and work with other teams. As the new Office Supervisor for the Department of Food & Nutrition Services at NYU Langone Medical Center, it is extremely important to have an effective and efficient Support Technology Team. I continuously call on the NYU Technology team to assist with various programs at the Medical Center. They are always patient, helpful and extremely thoroughly. Effective technology support teams, help the organization run smoothly in this day and age, as everything is technical. At the medical center, the patient records, patient menus, patient prescriptions, and patient billing are all computer based. Without an effective technology support team to assist in the learning and troubleshooting of these various programs; the medical center would lose money and would not be able to maintain the patient confidentiality as HIPPA outlines.

Reference:
Kearns, M. (2009). Building a technology support team. Retrieved from http://www.articlesbase.come/technology-articles/building-a-technology-support-team-1594409.html
Regan, E.A., & O’Connor, B.N. (2002). End-user information systems: Implementing individual and work group technologies (2nd ed.). Upper Saddle River, NJ: Prentice Hall.