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Pharmacy Technician Narrative Report

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One of my most treasured moments as a pharmacy technician is when we discharge patients after relaying the good news, “Your lab values look great, and your nurse has reported no clinical abnormalities, so you should hear from your nurse today or tomorrow regarding pulling your PICC line”. While some patients will return to our service with recurring infections or chronic illnesses, most will leave our service healed, educated about their condition, medication and care, but most importantly, grateful they didn’t go through their journey alone.

Reformatting a patient’s daily routine is no easy feat. The most effective method our staff found in doing so is to put ourselves in the patient’s shoes. A few days ago, a patient went about their daily …show more content…
We must keep in mind; most patients are not well versed in clinical or home care. They depend on us to do what our pharmacy staff does best: educate and heal. Colorless communication and lackluster medical care is not the answer. To the surprise of some, patients will get a sense of who we are during their first few days of service. Our mission as pharmacy staff should resonate through our communication, which enable patients to trust our clinical expertise, value our care and concern for their well-being, all while realizing it’s because we love doing what we do. This involves explaining the services we provide, and what to expect from their time with us. After a firm understanding of our processes have been established, we can focus on ensuring the patient’s medications are providing their intended therapeutic …show more content…
As an advocate for education and communication, I would couple this with my mission to ensure the utmost quality of care and patient satisfaction. Tending to a patient’s needs involves more than clinical prowess, it encompasses portraying a congenial attitude and prudent temperament. In order to do so, my priority will be staying up to date on current drug and clinical care topics, as well as pharmacy law, in order to improve patient therapy regimens and outcomes. During my development in a community pharmacy, I would pursue leadership opportunities with numerous pharmacy organizations; attend pharmacy conferences and workshops, as well as assimilating local projects designed towards promoting health and wellness. The battle with disease and death may be daunting, but with the collaborate efforts of our local medical community and wellness advocates, we can transform a patient’s painful experiences into a positive

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