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Planning and Measuring

In: Business and Management

Submitted By stpkdd
Words 428
Pages 2
Planning and Measuring

Stephanie L. Kidd

MGT/521

May 17, 2014 diane Hunt-Wagner

Planning and Measuring Performance

The balance scorecard is a strategic planning system that is used by Sherman Ceramics business activities which will support all managers and employees to understand the strategy of the organization and improve the internal and external communications. Sherman Ceramics has enlisted a balance scorecard to measure financial metrics that will give executives and managers a better view of the organizations performance.

Planning and Measuring Performance

Balanced Scorecard

|Aspect of Company |Factors to be Considered |Organizational Goal |Actual Performance |Gaps |
|Performance | | | | |
|Customer |Customer Satisfaction Rate |95% |95% |Customer satisfaction rate is in |
| |Customer Recommendation Rate |80% |100% |line with the goal. Customer |
| |(rate of new business generated | | |recommendations are exceeding the|
| |by recommendations from existing | | |target of 80% |
| |customers) | | | |
|Internal Processes |Duplicate Activities Across |25%

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