PMP Modules Summary

Modules assigned:
• Basic Presentation Skills: Delivering a presentation
• Working with difficult people: Identifying Difficult People
• Elements of a cohesive team
• Leading teams: Fostering Effective Communication and Collaboration
• Effective team Communication
• Customer service over the phone

Basic Presentation Skills: Delivering a presentation

In this module you are basically learning techniques on how to deliver presentations accurately and professionally. One of the first things to overcome is stage fright, once you recognized the phases of stage fright you can overcame any remaining fears by using relaxation and visualization techniques, shifting your perspective, controlling your behavior, and simply being yourself. Two important components of presentations are verbal and nonverbal skills. Using gestures and movements engages the audience and helps you emphasize certain points you want to make. Avoid distracting behaviors such as fidgeting, and use facial expression and eye contact to communicate friendliness and confidence. Another aspect of giving presentation is being able handle audience questions. Invite questions by using transition statements or proposing a topic you might want to elaborate on. Be careful when addressing each individual, don’t change characters when taking questions or be dismissive of people’s opinions. You should not be afraid to admit that you don’t know the answer to a question and be prepared to deal with tough or relentless questions from one questioner.

Working with difficult people: Identifying Difficult People

There are basically five general types of difficult people: aggressive, negative, procrastinating, manipulative, and self-serving. If you are able to identify the types of difficult people you’re dealing with, you can better understand how to deal with their behavior and the