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Porter's Competitive

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In Porter’s competitive forces model, the strategic position of the firm and its strategies are determined not only by competition with its traditional direct competitors but also by four other forces in the industry’s environment one of which is customers. As the book states, a profitable company depends in large measure on its ability to attract and retain customers (while denying them to competitors). The book also states that the power of the customer grows if they can switch between competing products or if they can cause companies to compete on price alone in a transparent market. This is where technology has given a lot of power back to the customer. The books used the example of used books online and how there are multiple suppliers for just about any college book your looking for which in turn means the consumer can easily take business elsewhere if the price of the product does not sub-come to their liking. With that being said technology has as been able to been companies in only the same manner. Take sale phone for example: Apple comes out with a new phone almost every couple of years like clockwork. Why is this? To keep up with what their consumer base is asking for, they do this because they understand that the consumer is fickle with there brand loyalty now of days (due in part thanks to the internet) because there are so many other produces out there and consumers have been given the ability to express there likes and dislikes on a world wide level (which can persuade other consumers). Apple listens to consumers and from there provides them with what they want and in turn the consumer stays “loyal” by purchasing of their products.

(Laudon 96)
Laudon, Ken Laudon and J. Management Information Systems, 12/e for DeVry University, 12th Edition. Pearson Learning Solutions. VitalBook file.

(Laudon 96)
Laudon, Ken Laudon and J. Management

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