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Positioning Services in Competitive Markets

In: Business and Management

Submitted By nwilso14
Words 304
Pages 2
HOSPITALITY SERVICE FOR
A NIGHT WITH
RANCE ALLEN

1. Know the menu. Know the ingredients in the dishes so you can help those with dietary restrictions or answer any questions. Ask chef Tiffany questions about the dishes. Chefs are proud of their cooking and are typically happy to offer knowledge you can pass on to your guests.

2. Pay attention. No one wants to wait 20 minutes to get their first drink. Be aware of who is seated in your section, and if you are busy when a group sits down, briefly greet the guests and explain that you will be back promptly. Bring food out when it is ready and hot. Anticipate each guest's needs, such as needing another drink or a condiment, before they have to ask you for it.

3. Act friendly and be helpful. Each table of guests will be different. Some may want to engage in long conversations with you, while others may just want to get their food. Pay attention to their demeanor and responses. If they seem uninterested in conversation, be brief but polite.

4. Offer suggestions when necessary. If another waiter's guests need something and ask you for it, be polite and get it for them. You are there to serve people; being rude and unhelpful is not good for you, the event or the guests.

5. Enjoy your work. If you love your job, people will notice that. Have fun interacting with your guests and show enthusiasm for the food and the event. If the guests see you are having fun, they will in turn feed off your energy. A huge part of the dining experience is quality of service. Good wait service improves the customers' dining experience and encourages diners to tip and return to the next event we will...

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