...Goal Setting in an Organization - FedEx Name: Institution: Date: Introduction FedEx express is a renowned company whose headquarters are in the US (Berkeley, 1962). Since its inception, the company managed to move greater heights, thus becoming a giant in the provision of freight, and other carrier services. However, these great achievements did not originate from a vacuum, but through the firm’s concerted efforts. As such, this research paper provides an insight into one of the company’s organizational behaviour process. Main Body Like other multinationals, FedEx Express Corporation does not operate in a vacuum, despite its major success story. The firm does not operate in a vacuum because various external factors affect its operations. Some of the external factors include political factors, labor pressures and technology shift. Technologically, since the inception of freight and carrier services by different companies, things have not been stagnant. For example, with the inception of modern technology FedEx Express embraced many changes in its operations. Some of the new aspects adopted by the corporation include online booking of freight, and other cargo delivery services (Berkeley, 1962). Through this platform, the customers are able to book for transportation of their goods, and other services online, anywhere across the globe. Further, through this platform, the clients are able to verify the status of their various transactions within a short time,...
Words: 2133 - Pages: 9
...Company Analysis: FedEx Iveta Stoycheva MNGT 370 Dr. Charles Funk 12/07/2010 FedEx Corporation specializes in overnight delivery of high-priority packages, documents, and heavy freight. The company created the overnight air-express industry virtually singlehandedly in the 1970s; its success was such that by the 1990s it faced the sincerest form of flattery: increasing competition from rival carriers However, FedEx's continued mastery of logistics and its ability to track packages during the shipping process has enabled it to retain its leadership role in the express air cargo industry, as well as act as a moving warehouse for numerous corporate and individual customers. It operates in 211 countries, and serves all of the United States, providing 24-to-48-hour delivery of valuable, time-sensitive cargo to any destination worldwide. FedEx was founded as Federal Express Corporation in 1971, by 28-year- old Memphis, Tennessee, native Frederick W. Smith. Smith, a former Marine pilot, originally outlined his idea for an overnight delivery service in a term paper he wrote for a Yale University economics class. He felt that air freight had different requirements than air passenger service and that a company specializing in air freight rather than making it an add-on to passenger service would find a lucrative business niche. Speed was more important than cost, in Smith's view, and access to smaller cities was essential. His strategies...
Words: 2905 - Pages: 12
...transporting goods and services. The businesses that can leverage technological advances are in a position to garner market share and add value to their shareholders. FedEx has become a world leader in the parcel delivery business. The name FedEx evokes thoughts of getting packages to customers the next day. FedEx now is used as a verb to tell customers that a shipment will be sent so that it is received the next day. Delivering a product on-schedule is the result of multiple business processes working seamlessly to create a Value Chain that yields a firm greater profit over costs (Dess, Lumpkin, & Eisner, 2007). A primary activity of the Value Chain is Supply Chain Management (SCM). Supply Chain Management is the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer ((2006). Supply Chain Management Retrieved April 24, 2007, from http://searchcio.techtarget.com/sDefinition/0,,sid19_gci214546,00.html ) Running the full spectrum of products and services, companies rely on sound SCM procedures and techniques to move goods expediently, i.e. Levi promising next day delivery of Dockers to a retail store, or the Department of Defense shipping needed equipment to front line soldiers in the Global War on Terrorism. FedEx is in the business of providing businesses the ability to manage their supply...
Words: 4749 - Pages: 19
...Non-cash Transactions 9 Conclusion 10 Works Cited 11 FedEx: Power of Global Trade Introduction The purpose of this paper is to analyze the annual report of a publicly traded company. I have chosen to review FedEx. This report will be reviewing the 2011 Annual Report issued by FedEx. The choice of FedEx is twofold. The first factor being that I am a little partially bias toward FedEx because I worked for one of their companies, FedEx Express, for over three years. FedEx Express was a fabulous company to work for because they offered a competitive wage and excellent benefits to part time hourly employees. The company’s ability to offer those competitive wages leads into the other factor, their impact on the global economy. FedEx is a massive corporation with reach to every market within the global economy. Their services are literally the life line that facilitates global trade. Without the air cargo industry, the global economy would be severely hindered. According to the FedEx 2011 Annual Report, 30% of the global GDP in 2010 was reliant by international trade of goods. In 1991, international trade was only represented by 3.7% of the air cargo industry. Based on FedEx analysis, in 2015 the international trade will be 17.7% of the air cargo industry. That growth in international trade is directly related to companies within the air cargo market, such as FedEx, continually expanding and developing more efficient means for delivery. Analyzing...
Words: 3467 - Pages: 14
...* Mission Statements: * FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation, business, and related information services through focused operating companies competing collectively, and managed collaboratively, under the respected FedEx brand. * FedEx Mission Statement Excerpt * We serve the evolving distribution, logistics, and commerce needs of our customer worldwide, offering excellence and value in all we do. We sustain a financially strong company, with broad employee ownership, that provides a long-term competitive return to our shareowners. * UPS Mission Statement * FedEx History * Business model conceived by Fred Smith in an undergraduate term paper. * Invests $4 million of his own capital and raises and addition $91 million. * Launches in 1971 * By 2003 * 50,000 Delivery Trucks * 625 Cargo Planes * 217,000 Employees * Handles 2 billion packages * $22.5 Billion with 37% margins * UPS History * Started in 1907 by 19 year-old Jim Casey then called American Messenger Company. * Became Unite Parcel Service of America in 1929 and began shipping packages on commercial airliners. * By 2003 * 88,000 Ground Trucks * 583 Planes * 360,000 Employees * $2.9 Billion in profits on $33.4 Billion * The Competition * Price competition ...
Words: 1945 - Pages: 8
...TABLE OF CONTENT 1.0 Introduction 2 2.0 Measurement of Success 2 3.0 Reasons Behind FedEx Corporation’s Success 4 3.1 Excellent and Leading Service Quality 4 3.2 Effective Employee Management 4 3.3 Intended Acquisition Strategy 5 3.4 Sustained Innovation 5 3.5 Global Reach and Further Expansion 5 3.6 Pursuance of International Market Dominance 5 4.0 Justification of FedEx Corp. Success 6 4.1 Value Chain Framework 6 4.1.1 Support Activities 6 4.1.2 Primary Activities 7 4.2 VRIN Framework 7 4.2.1 Value 7 4.2.2 Rarity 8 4.2.3 Inimitability 8 4.2.4 Non – Substitutability 9 4.3 International Strategy 9 5.0 Contribution of Leadership 11 5.1 Traits Theory of Leadership 11 5.2 4E’s of Leadership 11 5.1.1 Envision 11 5.1.2 Enable 12 5.1.3 Empower 12 5.1.4 Energise 12 6.0 Challenge for Future Success 13 6.1 Intense Competition 13 Reference List 14 LIST OF FIGURES Figure 2.1: Annual Financials of FedEx Corp…….……………………………………………………………………2 Figure 2.2: FedEx Market Share…………………………………………………………………………………………….3 Figure 2.3: Air Freight & Logistics Market Growth…………………………………………………………………3 Figure 2.4: Customer Satisfaction Benchmark……………………………………………………………………….4 Figure 4.1: Porter's Value Chain Framework………………………………………………………………………….6 Figure 4.1.2: FedEx Primary Activities……………………………………………………………………………………7 1.0 Introduction According to Amsler et al (2010), the market of shipping and transport logistics has become a leading...
Words: 5186 - Pages: 21
...The Success of FedEx vs. United Parcel Service (UPS) Executive Summary In today’s ever advancing world, shipping services are an essential part of our everyday lives. The two largest companies’ in the shipping industry today are Federal Express Corporation (FedEx) and the United Parcel Service (UPS). FedEx is an international company that believes in quality customer service. With its consistently high quality and innovative services, FedEx has achieved a relatively high market share in the global package delivery market. FedEx is currently the global leader in the express package delivery market, and it offers delivery services in over 220 countries and territories. The biggest competition that FedEx faces today is UPS. UPS is the largest package delivery company in the world, and it offers services in over 215 countries and territories. With its consistently low priced shipping offerings, UPS has earned a reputation as the low-priced market leader. Attaining a competitive advantage in the package delivery market is a challenging task, but UPS and FedEx have found innovative ways to accomplish this objective. Although these companies essentially offer the same delivery options, each of them has carved out its own market niche within the package delivery market. Table of Contents Introduction 4 Federal Express (FedEx) 6 United Parcel Service (UPS) 6 COMPETITIVE ANALYSIS 7 United Parcel Service (UPS) 8 Threat of Substitute Product 10 Delivery Confirmation...
Words: 4617 - Pages: 19
...FedEx CEO Fred Smith on ... everything May 11, 2012: 5:00 AM ET Smith sounds off on China, the U.S. economy, the value of a good name, and why the government shouldn't pay for a liberal arts education. By Brian Dumaine, senior editor-at-large Fred Smith sees fast growth ahead in the developing world. Fred Smith sees fast growth ahead in the developing world. FORTUNE -- When Fred Smith founded FedEx in 1971, he had just returned from the Vietnam War, where he had served as a Marine platoon leader and then a pilot, and he was casting around for something to do. As legend has it, a paper he had written at Yale -- he doesn't remember the grade but is pretty sure it wasn't a good one -- laid out the idea for a hub-and-spoke system for delivering time-sensitive items like computer parts. He borrowed money from his sisters, leased some jets, and started his service. Today FedEx (No. 70 on the Fortune 500), with headquarters in Memphis, has 255,000 employees, 688 planes, and more than 90,000 vehicles that operate in some 220 countries and regions. Here's the world according to Fred Smith. Edited excerpts: Q: In 2000 you started morphing from your traditional air express delivery business into ground and into freight. What was the thinking behind that strategy shift? A: Well, in 2000 we were probably competing in a $50 billion annual [sales] market space. Today we're directly competing in about a $350 billion to $400 billion marketplace. Going into ground and freight...
Words: 2402 - Pages: 10
...MBA532 Leadership Unit 8 Manning suggests that while women tend to be hypercritical of themselves, men are often more confident of their abilities than they ought to be. Briefly agree or disagree. Then, address how you, as a leader of an increasingly androgynous workforce, would remedy such varying self-perceptions. In other words, how would you formulate an effective strategy to lead those two groups while maintaining consistency of approach to treating all equally? Be specific in how would you get men to have a more realistic assessment of their abilities and convince women to focus less on perceived imperfections. I agree that women are more hypercritical of themselves and some probably think less of themselves because of social expectations. Society expects women to carry all of burdens of raising a family, cooking, cleaning, and being a good wife. That is a lot of pressure for women to deal with on a daily basis. Women in the workplace do not make the same money as men that are doing the same job. Women are defined by their appearance first and their abilities last by society. Men for the most part have been the bread winner of the family, and the head of the family. Men made all of the decisions about how the money would be spent, while women held their hand out for their allowance. Some men on the other hand are more confident in themselves because women allow them to be confident in themselves even when they are wrong. When I first became a Team Leader, I was...
Words: 3627 - Pages: 15
...FREDERICK W. SMITH August 11, 1944 marks a special day in history, not because a local, tiny hospital recorded another birth at their facility, or that the humble little town in Marks, Mississippi added another “member” to their thriving population of about 1,500; it marks a day when a little boy, born of modest means, would grow and learn how to make an honest dollar and eventually lead the corporate world, through savvy business relationships and exemplary leadership practices, to a place never before thought possible, the place of overnight logistics with next-day, on-time delivery. Frederick Wallace Smith, the son of a successful businessman, grew up in a tiny town in rural Mississippi. His father, James Frederick Smith, owned a chain of restaurants known as Toddle House; he also owned Smith Motor coach Company (renamed the Dixie Greyhound Lines after the Greyhound corporation bought a controlling interest in 1931). Fred Smith’s father died, however, when the boy was only 4 years old, leaving him to be raised by his mother and uncles. –Kouzes and Pousner (Kouzes, 2003) Now, some may say that the longstanding legacy of hard work, honest business practices and sound leadership ethics died with the passing of Smith’s father; I, however, beg to differ. I believe that the young Fred Smith, despite his early age, saw a man of character and a leader in his father who, in his time, helped shaped the face of fine dining and cross-country travel the way we’ve come...
Words: 2151 - Pages: 9
...MGMT 307 Sample Final Exam 1. ___________ describes how dependable and responsible a person is. A. Emotional stability B. Conscientiousness C. Extroversion D. Locus of control E. Self-efficacy 2. Meg is very relaxed and secure. Meg is probably high in A. emotional stability. B. conscientiousness. C. extroversion. D. agreeableness. E. openness to experience. 3. The statement, "My boss doesn't know how to do his job," reflects the __________ component of an attitude. A. behavioral B. decisional C. cognitive D. affective E. value 4. Bethany is writing a paper for her management class. She already has a strong 'A' in the class, and only needs to get a C on the paper to keep her A. As she prepares the final version of the paper, she takes special care that the paper is well-written, insightful, and error-free, something that she can be proud of. Bethany is experiencing A. an intrinsic reward. B. high equity. C. a belongingness need. D. a hygiene factor. E. a high need for affiliation. 5. The need that is met by providing autonomy and control to employees over how they do their jobs is A. self-actualization. B. esteem. C. love. D. safety. E. physiological. 6. A manager wants to improve how her employees' belongingness or love needs are met. To do so, she could A. give public recognition for good job performance. B. hire a guard for the parking lot. C. send employees to a training class. D. redesign individual...
Words: 2445 - Pages: 10
...1. What is the history of airborne express? Airborne express is the third largest express delivery company in the United States. The company keeps a lower profile than rivals FedEx and United Parcel Service of America Inc. (UPS). Airborne boasts the lowest cost structure and targets high-volume corporate customers. It had grown faster than either of its bigger, better known rivals. In 1997 it held 16% of internal market. Progress came slowly and competition was stiff. To begin with, Airborne of California merged with Pacific Air Freight of Seattle. The airline moved there headquarters and changed its name to Airborne Freight Corporation. In 1980, the airline changed their name to Airborne Express. After buying Midwest Air Charter, Airborne Express made history by buying the Clinton County Air Force Base in Wilmington and became the first airline in the history to own and operate an airport. In 1988, Airborne started offering same day delivery after buying Sky Courier in worldwide. In 1991, Airborne received awards from 3 major companies, which including Volvo, and In 1992, the airline introduced Flight-Ready SM, and a prepaid express letters and pack systems. In 1993,Airborne introduced the Airborne Logistics System, which provided Airborne with warehousing and distribution services. In 1994, Airborne opened the Ocean Services Division, and ALS established the first new film distribution program for Hollywood since 1944. In addition, relations were established with...
Words: 3037 - Pages: 13
...Filchev, Christine Soghomonyan Prepared for: BUS321a_S2016 (Intermediate Accounting II) Supervised by: Marenglen Berisha Date: 4/30/2016 Contents Introduction 2 Financial performance of UPS 3 Growth 3 Profitability 3 Efficiency 4 Liquidity 5 Working capital management 5 Solvency 5 Conclusion 6 Financial performance of FedEx 6 Growth 6 Profitability 7 Efficiency 7 Liquidity 8 Working capital management 8 Solvency 8 Conclusion 9 Financial performance of Coca Cola Co 9 Growth 9 Profitability 11 Efficiency 11 Liquidity 12 Working capital management 12 Solvency 13 Conclusion 14 Financial Performance of PepsiCo 15 Growth 15 Profitability 15 Efficiency 15 Liquidity 15 Working Capital Management 16 Solvency 16 Comparison between UPS and FedEx 16 Profitability 16 Efficiency 17 Liquidity 17 Comparison between Coca Cola Co and PepsiCo 18 Profitability 18 Efficiency 19 Liquidity 19 Solvency 20 Comparison between the freight shipping industry and the soft drinks industry 20 Introduction This report discusses the performance and ratio analysis of UPS and FedEx from the air delivery & freight industry and Coca Cola Co and PepsiCo from the beverages - soft drinks industry. Key ratios reported in Appendixes are either calculated based on financial statements or acquired from Morningstar. Market price used in ratio calculations is found by taking the average of weekly data for each year. The data is...
Words: 7905 - Pages: 32
...Fedex AnnuAl RepoRt 2011 poweRFul, lonG-teRM tRendS in GlobAl tRAde Revolve ARound Fedex. The global shipping arrow poinTs up We’ve reached a tipping point in how the world works. The largest economy in the world is no longer the economy of any one country — it’s the economy of global trade of goods and services. Value: $18.3 trillion in 2010. At FedEx, our job is to facilitate these transactions, the heart of commerce, by providing access — moving goods across the global supply chain. Macroeconomic trends that drive global trade continue to intensify: > Production of high-tech and high-value-added goods continues to rise. > Global sourcing and selling are increasing. > Supply chains are accelerating. > E-commerce is expanding. Manufacturing and emerging markets, including China, India and Brazil, are leading the charge. Thanks to the disciplined execution of our long-term strategies, FedEx is at the center of these powerful global trends: 2-2.5x 50% 30% The percentage of global GDP represented by total trade in goods and services in 2010, which continues to grow.2 The amount by which we expect global trade to outpace projected annual global GDP growth of 3.3% from 2010 to 2015. The percentage emerging markets are expected to contribute to global GDP by 2013.1 4x The amount the international express market is expected to grow as part of the total air cargo market — from 3.7% in 1991 to 17.7% in 2015.3 Scan to see videos and more. fedex.com/annualreport 2011/mobile 1...
Words: 49450 - Pages: 198
...UPS: Strategic Analysis United Parcel Service, Inc. (“UPS”) was founded in 1907 as a private messenger and delivery service in Seattle, Washington. Today, UPS is the world’s largest package delivery company and the premier provider of global supply chain management solutions. They deliver packages each business day for 1.1 million shipping customers to 7.7 million consignees in over 220 countries and territories. In 2011, they delivered an average of 15.8 million pieces per day worldwide, or a total of 4.01 billion packages. Total revenue in 2011 was $53.1 billion (UPS, 2011). UPS serves the global market for logistics services, which include transportation, distribution, forwarding, ground, ocean and air freight, brokerage and financing. Their technology seamlessly binds their service portfolio. They have three reportable segments: U.S. Domestic Package, International Package and Supply Chain & Freight. An in-depth SWOT analysis was performed in order to develop new strategies for the company. External Analysis: Customer Analysis According to the UPS website (Datamonitor, 2011), the company does well in providing a diversified set of services through its three business segments of the end markets: UPS’ US domestic package business segment; UPS’ international package business segment; and the supply chain and freight business segment. UPS’ US domestic package business segment is engaged in air and ground delivery of small packages up to 150 pounds in weight and letters...
Words: 6529 - Pages: 27
