Free Essay

Power and Conflict in Healthcare

In: Business and Management

Submitted By ravalyesha
Words 1252
Pages 6
| | POWER AND CONFLICT Hello Friends! It’s a new week and I give you a new and interesting update. Power and conflict is a sensitive topic at every workplace and I would be glad if you guys can really contract few good things from my update and apply to your daily jobs. Keep up the hardwork! - Yesha Raval | 09 | | | | | “The aim of argument, or of discussion, should not be victory, but progress.” – Joseph Joubert | | do you influence your employees? |
Power comes with control and differences raise conflicts.
Power comes with control and differences raise conflicts.

Power is privilege
If you control something that has value then it makes you powerful (Borkowski, 2009). Existence of power is due to unequal relationship and dependency between people. Power can be defined as "the influence over the beliefs, emotions, and behaviors of people"(Borkowski, 2009). If you are able to influence your employees then you are said to have potential power. It depends upon how people behave, how they perceive and how they get motivated (Borkowski, 2009).
Sources of power
It is possible for an individual to exercise more than one source of power at a time. The four main sources of power are as follows (Borkowski, 2009):
(1) Reward power - be able to offer reward, which is valuable, to others.
(2) Coercive power - be able to punish others and withhold something that they need.
(3) Legitimate power - having authority that is based on the position or your role in the system. Three bases are cultural, social structural and delegation of power.
(4) Referent power - attraction of one individual towards another. more attraction leads to more referent power.
(5) Expert Power - Be able to offer power to other based on perception of one individual and the knowledge of the other.
If the power positions are not defined properly, the individuals seem to observe personal power and create dependency in the organization. Employees at lower-level can possess power too by making the higher-level employees depend on them. For example, in a large hospital physician residents depend on the floor nurses. In these types of situations there is no other option but to cooperate (Borkowski, 2009).
When you give tasks that you are not willing to do to your employees, they automatically seem to possess certain amount of power (Borkowski, 2009).
Developing a base to the power
A workplace always consists of division of labor and resources that are limited (Borkowski, 2009). You will be dependent on your employees at some point. For coping with these situations you need to eliminate, limit the dependency or establish the power over others. These three factors can be successfully achieved by following four steps (Borkowski, 2009):
(1) Create a sense of obligation - you go out of your way to do others a favor and they feel need to return it back.
(2) Build reputation of being an expert - you can achieve this by stting a track record.
(3) Identification - you behave in a manner that makes other respect you.
(4) Dependence - Try to make others believe that its them who are dependent on you and not the other way around.
These steps will help you to influence your employees and getting them do the work that you want them to do.
Conflicts are inevitable but important

Conflict is another word for office politics (Perdue, 2012). When people feel threatened towards their needs, concerns and interest the disagreement jumps in. When conflicts are widespread at a workplace they cost heavy price. It normally results from differences among individuals caused in relation to values, power and attitudes (Perdue, 2012).
The conflicts can be positive or negative (Borkowski, 2009). Positive conflicts can bring positive and effective changes and negative conflicts can lower the productivity and need to be solved immediately.
The conflicts are of four types as follows (Borkowski, 2009):
1) Goal – arises with the incompatibility of results.
2) Cognitive – arises with the incompatibility of ideas and thoughts.
3) Affective – emerges due to incompatibility of emotions and feelings.
4) Procedural – results from the difference of opinion among people to resolve a matter.
Models to negotiate conflict
Look at the picture above and understand what it is trying to point out. To deal with conflicts you can either use domination, compromise or integration (Perdue, 2012). Domination observed by one side will help you get what you want, compromising will not satisfy either sides and integration is a way that will help both the sides to achieve what they wish for. If you really care about your employees and want them satisfied as well, then integration is a best technique you can use to avoid conflicts (Perdue, 2012). These elements are better explained in the models below. There are three different models that you can use to negotiate conflicts and each of them has different goals that you can apply in different situation. These models are as follows (Borkowski, 2009):
(1) Distributive Model - also known as "hard-bargaining". Teaches you to position the power, limiting trust, withhold information and using threats. Compared to tug-of-war game, where one loses and one wins. Agreement is one-sided.
(2) Integrative model - most often used model. Teaches you about cooperation and approach which is agreement-oriented. Both parties jointly understand problem and find a best possible solution. Agreement is in favor of both the parties.
(3) Interactive model - talks about the third part involvement. These third parties can be mediators, consultants or arbitrators. Deeply evaluates the problem. Teaches you to improve openness and communication and reduce misperceptions.
As a leader you should well acquainted with the skills of negotiation and know how to use them according to the demand of situation.
Managing conflicts
There are five elements that you can use to manage conflict and they are as follows (Perdue, 2012):
(1) Understand - understand the cause of incident, related issues and people's point of view.
(2) Listen - put away your biases and try to listen to others.
(3) Debate - if you debate in a healthy way, the process becomes much easier. If conflicts are positive they are helpful.
(4) Connect - maintaining relationships is equally important so you should thoughtfully manage your feelings and perceptions while managing conflict.
(5) Be open - There is no harm in admitting your fault and be willing to forgive as it might change your past and make the better future.
You need to see conflicts in a positive way rather than seeing them as something negative and destructive. Sometimes you need people to challenge you and give alternative ideas which might bring new changes. Don't try to avoid but try to balance conflicts and make our organization a better place to work.

For Further Reading:
Borkowski, N. (2009). Organizational behavior, theory, and design in health care. Sudbury, MA: Jones and Bartlett Publishers.
Joseph Joubert. (n.d.). Retrieved October 17, 2013, from Web site: josephjoub157297.html

Perdue, J. (2012). Braithwaite innovation group five ways to manage workplace conflict. Braithwaite Innovation Group. Retrieved October 17, 2013, from
[Untitled photograph of conflict]. Retrieved October 17, 2013 from:
[Untitled photograph of meeting]. Retrieved October 17, 2013 from:
[Untitled photograph of power]. Retrieved October 17, 2013 from:
[Untitled photograph of resolution model]. Retrieved October 17, 2013 from:

Similar Documents

Premium Essay

The Sociological Theories of Healthcare

...The Sociological Theories of Healthcare The healthcare industry is a huge social institution that people use throughout their lives. It is viewed differently in every culture and social group. It is especially viewed differently by three major sociological theories—the functionalist, conflict, and interactionist theories. These sociological perspectives can be easily applied to the healthcare industry. Sociology is the scientific study of social behavior and human groups (R. Schaefer, 2011, p. 5). It focuses on social relationships, how those relationships influence people’s behavior, and how societies, the sum total of those relationships, develop and change (R. Schaefer, 2011, p. 5). This helps form many theories of the development of the functionalist, conflict, and interactionist views of healthcare. A functionalist perspective is a sociological approach that emphasizes the way in which the parts of a society are structured to maintain its stability (R. Schaefer, 2011, p. 24). From a functionalist perspective, being sick must therefore be controlled so that not too many people are released from their societal responsibilities at any one time (R. Schaefer, 2011, p. 390). If this happens, then it will hurt our society and prevent it from being stable and functional. Sociologist Talcott Parsons, well known for his contributions to functionalist theory, outlined the behavior required of people who are considered sick (R. Schaefer, 2011, p. 390). This was also called the......

Words: 806 - Pages: 4

Premium Essay

Week 1 Ethical Self-Assessment Paper

...paramount to the healthcare management field, and the American College of Healthcare Executives has undertaken a number of initiatives to demonstrate the organization's commitment to ethics and support its members in making ethical decisions. (ACHE, 2013). This paper will examine the influence of individual ethics on decision making within the health care industry. It will discuss what the self-assessment taught me about my own ethical decision making, the effect of professional ACHE standards on my own ethical decision making, how individual ethics influence my decision making, and what strategies I can adopt to improve my ethical decision making in the future. Self-assessment Results The American College of Healthcare Executives (ACHE) offers a self-assessment in which you examine yourself enabling you to learn more about yourself. The self-assessment is not a scoring assessment and therefor requires each individual to recognize the areas in which they have strong ethics, and areas that may need improvement. Any questions answered with “always” identified an area of potential weakness where ethics could be compromised. The self-assessment enabled me to see my strengths and weaknesses so that I could identify the areas in need of improvement. ACHE Standards ACHE standards have been established to help educate healthcare professionals regarding ethical decision making. Healthcare executives are often faced with difficult decision making and conflict they must......

Words: 886 - Pages: 4

Premium Essay

Functionalist Theory Vs Conflict Theory

...The sociological key concepts the question uses are conflict theorists and functionalist theorist. Conflict theory was introduced by Karl Marx and is defined as a society that involves groups of people that are in a struggle for power with one another. (Henslin, Possamai and Possamai-Inesedy 2013). Functionalism theory was founded by Emile Durkheim and is defined as a society with many different institutions with its own function that works together to maintain balance and social stability. (Henslin, Possamai and Possamai-Inesedy 2013). The main differences between a functionalist theorist and a conflict theorist in class inequality is that functionalist theorist considers that class inequality tends to be natural and it is unavoidable for...

Words: 1297 - Pages: 6

Premium Essay

Organizational Behavior

...Charles Wittenburg Leadership and Organizational Behavior 2/24/11 Discuss the conflict that is occurring at General Hospital. The conflict that is occurring at General Hospital is an intergroup conflict. The conflict is between the doctors using EKGs and upper hospital management. An intergroup conflict refers to opposition, disagreements, and disputes between groups or teams. The COO, Harding, decided to modernize the EKG system to computer read results. Once this decision was made, as a cost cutting measure, she sent a letter to the attending physician whose main responsibility was interpreting the EKG results manually. This decision was done without discussions with the medical staff. One source of this intergroup conflict is goal incompatibility. The main goal for Harding was to cut costs. The first thing she saw to cut was the doctor spending. While the main goal for the doctors are complete, correct healthcare. They relied heavily on the accurate EKG readings supplied by Dr. Boyer. Once the electronic readings were issued, there were many issues with incorrect diagnosis and faulty results. The hospital didn’t have any problems with this before with Dr. Boyer. Without testing the system first, these mistakes may cost the hospital more in the end if it results in patients filing lawsuits. Another source of the conflict is task interdependency. The doctors are there to provide accurate healthcare and to generate revenue for the hospital by admitting their patients......

Words: 1321 - Pages: 6

Free Essay

Team and Team Processes

...Administration Dr. Bob 2 July 2012 Team and Team Processes In the following paper I will identify a minimum of three interventions to recommend that address the concerns expressed by Nurse B. The following are the three interventions that I will speak about: conflict management, role conflict, and striving toward the same goal. In closing I will support the recommended interventions with justification/explanation. A group consists of two or more people who interact with each other and share a common purpose (Erofeev, Glazer, & Ivanitskaya, 2009). A team is a type of group (Erofeev, Glazer, & Ivanitskaya, 2009). Teams are an essential part of any organization, especially within the healthcare organization. Each individual on a team plays a vital role in ensuring that all needs are met, task are completed daily and patients are being cared for properly. Teamwork and collaboration between all health professionals results in high quality clinical care, and increased job satisfaction for staff (Begley, 2009). When team members do not agree on the same goal, conflicts will arise. It is important for healthcare managers to control and management all conflicts within the organization. The key to successful conflict management is for both sides to try and solve the problem instead of trying to prove the other side wrong. In the case study presented, Nurse B voices concerns about working with fellow staff members of the surgical team. The atmosphere and......

Words: 1128 - Pages: 5

Premium Essay

Health Care Ethic Plan

...behavior. On the other hand, organizational ethics are the principals and standards by which businesses operate. They are best demonstrated through acts of fairness, compassion, integrity, honor and responsibility. The key for business owners and executives is ensuring that all employees understand these ethics. One of the best ways to communicate organizational ethics is by training employees on company standards. While ethical behavior in medical practice has been demonstrated to be beneficial to patients and medical staffs, unethical behavior has caused significant injury to them. Performing ethical behavior in healthcare by, for example, preserving patient confidentiality, medical staffs should respect patients’ autonomy, abide by their obligation to reciprocate patients’ trust, and preserve public confidence in the staff-patient relationship in healthcare. In a long run, patients who trust their medical providers to safeguard their secrets are more likely to seek prompt care for stigmatized health conditions and to disclose sensitive information necessary for appropriate treatment and diagnosis (Chou-Kang, C. June, 2010). Nowhere Hospital conducts all business and establishes all contractual relationships within appropriate federal and state laws and regulations. Business is conducted using competitive bidding, fair billing, timely payment, prudent buying, and ethical conduct, including identification of existing and potential...

Words: 1575 - Pages: 7

Premium Essay

Nsw Values

...Values give an organization credibility in the eyes of its clients. Promotion of ethical values is a role of every stakeholder of the organization. At New South Wales (NSW) Health and private employers ensure promotion of value through adherence to their value statements. This reflection portfolio evaluates the said values assuming that one works within that organization. In order to perform this reflection, one has to make sure that personal values are not compromised by the employer. Compromise may hinder independent comparison of one’s personal values and those of NSW Health. This work will analyze the influence of these values on health teams and demonstrate how NSW Health leaders may use these values to impact effectively on patient’s healthcare. An independent evaluator needs to follow the criteria that ensure professional practice. I adopted my values in a collage characterized by strong family bondage and commitment, sharing, love, happiness and family pets. This collage values happiness, wealth and family bondage than other matters in life. I express my vision for a happy family, values and goals to measure progress. My vision aims to ensure family safety, health and togetherness. In order to have a happy family, one must attend to all their needs including shelter and food. One also has to try and be the best father or mother and thus promote common family values that ensure commitment, guidance, respect and openness in the family relationships. I upholds......

Words: 2760 - Pages: 12

Premium Essay

Hs450 Unit 4 Assignment

...The Use of Power By: Heidi Grove HS450 Kaplan University Power is useful with situations that will benefit the organizations customers. According to Burns (2012) “power is necessary and productive in situations where the customer stands to benefit in the form of a higher-quality or more efficient service provided to them”. The result of the carefully planned use of power is that organizations can overcome inertia regarding the best decision to implement, resolve conflicts between internal stakeholders, and produce quick decisions in situations where time is important (Burns, 2012). Among other things, power is useful when there is an ethical outcome and the organization can benefit as a whole, including their customers. It is also important when dealing with power that there is a level of transparency and clearly defining those actions that are out of bounds when dealing with how power is to be used (Burns, 2012). Unfortunately some people take advantage of the power that they possess and they use it for their own personal gain or to make them feel superior over others; like they are better than others. This is unacceptable and can result in negativity within the organization. It is also unacceptable when the use of power leads to an unethical outcome. It is also wrong to use power in a strictly covert and highly political manner. This masks its true nature as a control or influence mechanism (Burns, 2012). Accessing the unintended consequences that the use......

Words: 542 - Pages: 3

Free Essay

Conflict Resolution

...they encounter conflict on a daily and sometimes hourly basis at home or at work. As for the people who become involved in conflict, they rarely have any or little understanding about the sources of conflict or how to manage it when it occurs. The whole other level that many people fail to understand is how often nurses encounter conflict and how difficult it can be to find a resolution. Between dealing with patients and their family, nurses also have to be on the same page as the doctors, other nurses, as well as people from other departments in the hospital. Nurses in particular encounter conflict and usually have no understanding of how to resolve it, which is a major problem health care facilities need to take a stand on. Conflict is an inevitable factor in our daily personal and professional lives. We are surrounded by conflict even if we may not realize it. Usually we do not like to experience conflict, but we do enjoy watching others deal with it. For example, television shows highlight the fact that disputes, arguments, and disagreements are normal and a necessary part of life. Conflicts can originate for numerous reasons including differing values, miscommunication and lack of information, or relationship breakdowns. As stated previously, resolving conflicts is a hard process that most people have no understanding of, meaning hospitals should include programs that educate and train hospital staff about conflict management. The hospital creates conflict itself,......

Words: 1810 - Pages: 8

Premium Essay

Public Administration

...Melanie Chambers April 17, 2012 Health Care Management & Policy Dr. Neubauer Eportfolio Assignment: Being an administrator or high-level manager means always being, “between.” In other words, one’s concern about others of a kind is always likely to be shaped by one’s concerns about and working relationships with other stakeholders. Based on our textbook and course materials pick four (4) of the concerns of hospital administrators, identify the issues regarding each of the four, and then identify and discuss at least one challenge administrators are likely to encounter regarding the challenge of working with a combination of two interests. In today’s society hospital administrators (such as physicians, nurses, board members and accreditation organizations) face many challenges. Not only from their line of work that they have to do on an everyday basis but also from the public and other administrators they have to work with. Primary care physicians face a dizzying array of daunting challenges.  For instance, today’s doctors cannot just practice medicine. I say that because of how things are looking now and seem to be headed in the future. Some issues they face are game-changing federal legislation, diminishing compensation, soaring financial and competitive pressures. They also have to manage people, manage knowledge about changing federal regulations and spend time consulting with accountants and other nonmedical......

Words: 1746 - Pages: 7

Premium Essay

Change and Culture Case Study Paper

...Paper It can be said that organizations change dramatically as well as very fast. They change in both structure and of culture. This can also be found when businesses merge together. In this case study, the paper will discuss the context of a healthcare organization. There are some sociological theories that are both present and that can be applied to whatever consequence that may occur because of the merger. A couple of good examples are as follows: conflict theory, which can be defined as concept of conflict over resources, role theory, this is any type of expectation that people have during the change, social constructionism, how reality is really seen by the business and employees, integration theory, social behavior that is looked at through micro/macro analysis, and finally, structural functionalism, this is meeting the individuals biological needs. Impact On Culture There is never a merger that begins and ends without a hitch. Conflicts will always be there. When there are two organizational cultures at work, the more dominant of the two will begin to take over. This can bring out resentment behaviors and alienations. By this happening, a power struggle begins. A good example of this is when General Motors merged with Daimler Benz. As the merger carried on it cause problems for both the American and German employees. The analysis in this case can be looked at what the mission are, the goals......

Words: 1730 - Pages: 7

Premium Essay

Oil In The Middle East Research Paper

...Oil is the most widely used source of power in the entire world. Whether it be for powering cities to cars, oil is most likely used in some sort of way. According to CNN, 47.7% of the world's known oil reserves are in the Middle East. Having all that Oil in the Middle East poses a spectacular business opportunity for the Middle Eastern countries. The countries are already using the oil for business because almost all the countries revenue is more than half from oil. The oil has already been put to good use because it is being used for things like education, and healthcare, which has put a positive impact on the Middle East. Although, a challenger could say that oil has impacted the Middle East negatively because it has started wars, but, in...

Words: 722 - Pages: 3

Premium Essay

The Role of Nursing Advocacy Across All Healthcare Settings

...The Role of Nursing Advocacy Across all Healthcare Settings Nursing is an autonomous profession where lives are saved every day. Nursing advocacy can affect patient outcomes. As the nursing profession evolves and responsibilities increase, it is necessary to better understand the concept of nursing advocacy. The role of advocacy is not new for the nursing profession, but the nature of advocacy in the nursing practice remains ambiguous. Nurses are obligated to act as an advocate for their patients, but there is lack of clarity on how to perform this role. The purpose of this paper is to better understand nursing advocacy and to explore ways it is practiced across all fields of nursing in order to promote improved patient care. Advocacy is an essential role for the nursing profession; however, it can be affected by many factors. The goal of advocacy is to balance the relationship between the healthcare system and the patients who are served by evaluating patient/family needs, providing information and education, ensuring access to proper care and supporting the patient and family’s decision within the structure of a multidisciplinary team. This paper will explore the following research question: What are the variables that affect the role of nursing advocacy and in what ways is it practiced across all fields of nursing? Review of Literature Introduction The general topic of the review of literature is nursing advocacy. We are examining and exploring a clearer......

Words: 4638 - Pages: 19

Premium Essay

Reporting Practices and Ethics in Financial Healthcare

...Financial Reporting Practices and Ethics in Healthcare Jeanette Jordan 03/07/16 HCS-405 Prof. Adrian Parker Abstract Financial management is a vital part of organizational effectiveness, it is a discipline with a long and respected history. Health care service delivery is a business, and the concept of financial management assists in balancing the inflows and outflows that are a part of the business. The managers within a health care organization will generally have one of three views the financial view, the process view and, the clinical view. Health care managers must of necessity interact with one another. Thus, managers holding different views will be required to work together. So, health care managers who understand health care finance will be able to interpret and negotiate successfully such interactions between and among viewpoints. (Mohamed Refaat, 2016) There are four elements of financial management planning, controlling, organizing and, decision making. In planning the financial manager identifies the steps that must be taken to accomplish the organization's objectives. Thus, the purpose is to identify objectives and then to identify the steps for accomplishing these objectives. In controlling the financial manager makes sure that each area of the organization is following the plans that have been established. In organizing the financial manager decides how to use the resources of the organization to most effectively carry out the plans that have been......

Words: 1131 - Pages: 5

Premium Essay

Technology and Social Change in Healthcare

...Technology and Social Change in Healthcare Today there are many technologies that have provided change in our social environments. For example, we have access to laptop/computers, the Internet, cell phones, and android pads. This is beneficial because we can use the Internet to obtain information almost instantly to assist in research and education as well as staying in communication with friends and family. I believe that every household should have access to these technologies but due to socioeconomic conditions that is not possible. I feel that the technology today has evolved from landline telephones and going to the library to being able to make calls anytime from anywhere and find information at the touch of our fingertips. The gap between social economic backgrounds needs to be closed so that everyone has the access to all technology. Influence of Technology on Social Change The Business Dictionary defines technology as “the purposeful application of information in the design, production, and utilization of goods and services, and in the organization of human activities.” In addition, they further breakdown the definition of technology into five categories “Tangible, Intangible, High, Intermediate, and Low.” Our life modes have been greatly changed over the years. A few examples include but not limited to education, government, healthcare and new communication inventions. The Encyclopedia Britannica defines Social Change “in sociology, the alteration of......

Words: 1613 - Pages: 7