INTRODUCTION
This case study is about 15 Canadian pensioners on a heritage quest holiday. It is to be noted that this is the very first visit to their ancestral origin, specifically the area their ancestors migrated from in the late 18th and early 19th century. It aims to find the relevant and very best method of presentation to deliver and inform these tourists. The presentation is to be held in the conference room of a five star hotel where the tourists will be staying. The methods being used for this particular presentation are:
1. Pictures
2. Videos
Since the presentation is about a time period, there is much information that will be useful if the methods being used are broken down.

PICTURES
As the well known saying goes ‘every picture tells a story’, the relevance and importance of finding out about their origins will be better understood using pictures. For example, pictures of the type of buildings they lived in at the time, or the way they dressed, will help them better understand their ancestors’ way of life. The message the pictures contain will be imprinted well in their minds and therefore will be difficult to forget and very effective for relaying information.

Also, using pictures for this particular presentation will give the tourists an idea of how things used to be in the past and the significant changes there are now; for example a graphic map of the past layout of the town will be shown to reveal any significant changes over the years.

The usage of pictures will also make the presentation very interesting rather than the tourist just sitting and listening to what the presenter has to say.

VIDEOS
It should also be noted that video also plays a very vital role in this presentation. This will capture the attention of the tourists better and make the presentation much exciting and lively, like showing videos of some cultural