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Primary Insurance Benefits

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Patients may obtain more than one medical insurance policy. Coordination of Benefits provisions of the policy or plan determines which plan is primary. The primary plan’s benefits are applied to the claim first. The unpaid balance is usually paid by the secondary plan to the limit of responsibility.
Once a patient has completed his/her encounter forms and is seen by the physician; the patient’s information is ready for the billing process. The insurance billing specialist identifies the insurance company that is billed first. Once the primary payer has paid its responsible portion, the claim is submitted to the secondary payer.
Insurance benefits must be coordinated so the total amount paid does not exceed 100% of the charges. Primary and secondary payer for …show more content…
The patient may give an outdated card at the time of service, and all the billing specialist has to do is re-bil the claim to the correct insurer. However, if the patient’s coverage was not active at the time of service, the balance would become the patient’s responsibility, and payment arrangements should be discussed.
Another reason for denial may be the benefits/primary EOB is needed. If a patient has a primary and a secondary plan, and the secondary plan was submitted without the primary EOB information, the secondary payer will deny the claim. With electronic data interchange, the primary carrier info can be attached to the claim electronically.
However, VFC eligible dual-covered patient are the patients with a primary commercial carrier and Medicaid as the secondary payer. VFC Operations allows their providers to bypass the commercial primary, and bill directly to the secondary Medicaid (it’s optional if they so choose). If a VFC provider receives a denial from the secondary Medicaid payer, they should appeal the denial with a Request for Reconsideration form. Sometimes a billing specialist will receive a ‘Maximum’ or ‘Frequency’ denial for

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