Free Essay

Principles of Supporting Business Needs

In: Business and Management

Submitted By cordell
Words 1720
Pages 7
Unit five: Principles of supporting business events

Assessment

You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 3 pages and is made up of 3 Sections.

Name:

Section 1 – Understand how to support the organisation of a business event

1. When organising a business event, describe the range of support activities that may be required.

When organising an event there are so many support activities that are required and these will vary depending on the size of the event. Firstly the venue needs to be arranged, this very often has to be done with quite a big advance notice as places can be booked far in advance depending on popularity. You need to make sure that it is big enough to hold your event but not too big where it will look like nobody has attended, also sticking within a budget is important as venues can be very expensive.
Equipment needs to be arranged, are computers needed? Will you be talking to a large crowd and will need microphones? Or on an even larger scale, a stage and public toilets may be needed to be arranged. Getting to the day event and realising you do not have the appropriate equipment could lead to a disaster of an event.
Who will be at your event? Perhaps a speaker is needed, someone who people will come to the event especially to see, their availability needs to be checked and again, making sure they are within a budget. The speaker could be the main focus point of the whole event so it is normally recommended not to scrimp on the costing for this.
You need to ensure that refreshments are provided, whether that be that cold water or hot drinks are on hand, or you may be putting on a banquet for your guests, you need to ensure that the if there are any special diet requirements they are catered for.
It’s all good and well having a fabulous event and being all organised, but you need to people to turn up!- that involves advertising and promotion. Whether it be a simple email sent, rsvp invites in the post are ticket sales, this will also give you a rough idea of attendance numbers.
Some places need certain licenses so it is important that these are adhered to, for example if you wanted to provide alcohol you need to make sure that the venue you have arranged is allowed to serve it, also it is worth looking into insurance for you event, for example the weather may completely undermine your whole event, if you have insurance then this will cover you incase you need to cancel.

2. Complete the table below by identifying two ways of providing support before, during and after a business event.

Before During After
1.

Booking a venue, ensuring that it is perfect for your event - introduce yourself to management and keep in contact. Careful planning.

1.

Liaise with venue staff, making sure that they all know their responsibilities and what is expected.
Helping afterwards to tidy and show appreciation.

1.

You could offer a review of the event, show your appreciation by sending some form of thanks. Recommend to others if the event was a success.
Return any hired equipment.

2.

Send out invitations/ Sell Tickets

2.

Warm welcome, collecting tickets and offering a drink when they enter the venue

2.

Send out thank you letters, appreciation notes. Send some kind of letter to let people know the outcome of event. If money was raised, highlight the positives.
Produce minutes and notes to send to the attendees.
Inform of next event if poss.

Section 2 – Understand the purpose of displaying professional and helpful behaviour whilst supporting a business event and how to do so

1. Explain the purpose of displaying professional and helpful behaviour when supporting a business event.

The impact of your behaviour can have a huge effect on the event in so many ways, no matter what the purpose of the event, having a professional attitude and acting well behaved will ultimately have a better outcome than if you don’t.

People are very judgemental when it comes to first impressions and it can be hard to change their opinion, so from the very beginning you need to remain professional when sending out the invites all the way through to thanking them for coming.

If you are unprofessional or badly behaved, this will not only reflect on yourself but also the company and could mean losing custom and business. Acting professional will gain respect from your guests and they will take you more serious with what it is that you want to say, plus if the event is a success they are more likely to talk about it and attend the next one. However, if the event is not a success then they are very likely to talk about it – just not in the way you would like.

2. Describe ways of exhibiting professional and helpful behaviour whilst supporting a business event.

There are many ways of exhibiting professional and helpful behaviour, this may be over the phone/email or face-to-face. You need to ensure that you are organised, have control of the situation and remain calm.

Being helpful doesn’t always necessarily mean knowing exactly what to say, but if you remain positive and friendly then this will have a very positive effect with all situations, this could simply be by having a clean image, well groomed and fresh breathed. Smiling and showing clear signs that you are listening.

It is important to keep attendees informed at all times, whether that be a change to the itinerary or a polite notice on dress code, they will appreciate any information you can offer. Not only attendees but staff need to be kept updated regularly, you may find it more efficient to have a checklist, making sure that tasks are completed and making sure that high priority issues are dealt with. There will be a lot to remember, so something simple like telling a member of staff that their shift has changed may not be a

You must be prepared for any questions that someone may ask you, so making sure you have done your research is important, as it will look professional if you are able to answer the question clearly and confidently.

Section 3 – Understand how to deal with problems encountered when supporting a business event

1. What are the main types of problems that may occur when supporting a business event? You should include at least three different types of problems in your answer.

There are many problems that may occur, whether that be large or small, problems that you have control over and problems you don’t.
People can cause many problems when it comes to arranging an event, you may have a guest speaker booked in and then they let you down last minute, this can be a huge problem depending on the scale of who they are and the demand to see them.
Equipment very often has issues that can cause mayhem at an event, I recently went to a concert where the video footage for the people at the back to see, wasn’t working properly, this resulted in people complaining and not enjoying themselves as much as they could have done.
Issues can occur from problems with processes too, very often now businesses use mail-merge to send an email out to a mass of people. This could be the method used to send out invitations to the event, but there is always a chance of this going wrong and the invite being sent to the wrong people.
Weather is also a huge factor when it comes to problems, especially if the whole of your event is for a dry weather condition. You need to ensure that you are prepared for anything changing last minute.

2. Identify possible solutions for each of the problems you have listed in Question 1 above.

When a problem arises one of the most important things to remember is to stay calm, nobody wants to see you fail so do not be afraid to ask for help when needed.

If a guest speaker for example decides not turn up last minute, this can be very disappointing, but you need to be prepared for this and have a backup plan, ask people who have arranged similar events for advice. What about previous to this, does this speaker have a history of letting people down? If so, maybe it’s worth not even booking them in the first place, prevent it from happening from the offset.

It is hard to have a solution for equipment failure, but it is important to ensure that you have a test run, double checking that all equipment is working properly beforehand and learning from previous events, what worked well before and what didn’t. Remembering the words ‘what if’, there is always a chance that something will go wrong, so eliminating as many of these before the event is important.

With processes, just from one simple click of a button a huge error can be made. You need to remain calm, if for example it is that a mass email invite was sent out to the wrong people, remain calm, be polite and apologise for the mistake. People will understand that there is such a thing as human error, but if possible, try and get to them first before they point out your mistake to remain professional and controlled of the situation.
Resend the email but making sure that extra care and attention is given, get someone else to triple check it for you, people understand when one mistake is made but a repeat mistake will just look unprofessional and have a negative impact on your business.

Similar Documents

Premium Essay

Hcs 325 Week 1 Individual Assignment Roles and Functions Paper

...com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) Roles and Functions Paper Today’s health care needs a manager who has understanding of management and the skills needed to manage within the health care environment. This management refers to activities included in planning, organizing, leading and controlling of an organization. The manager must respond and adapt to the changes in an organization required by the needs of the patient population it serves. Managers must be accountable not only in decision-making, but productivity, cost containment, safety, confidentiality, etc. An effective manager must be accountable, create a quality work environment, and understand the value of a diverse workplace as well as other important functions that contribute to effective management. Although the roles of manager vary, all managers in any health care organization or any organization for that matter must manage effectively using the management process, being accountable for themselves and others, using the principles of effective time management, networking, recognizing and supporting the department of intellectual capital and other essentials of successful management. To be able to achieve this, a manager must understand the business environment, and the people that will be involved in these changes, such as employees and other stakeholders that directly or indirectly impact its success. HCS 325 Week 1...

Words: 5897 - Pages: 24

Premium Essay

Akulah Perwira

...PROJECT (March 2015) The learning outcomes: • Integrate concepts and principles, understandings of entrepreneurial issues into actual business ideas and scenario applications • Exhibit high level of group efforts and cooperativeness • Effective roles as group members. The Task: The group tasks to identify and choose a successful entrepreneur, and come up with a report (which also needs to be presented) on the findings that relate to entrepreneurial issues about the entrepreneur and the business. Refer to the Rubric for Assessing Group Project below as to what are the areas that your group need to provide/cover in your report. The requirements: The report should be prepared using Microsoft office word, with line spacing of 1.5, using font 11 on Times New Roman or Arial. The length of the report should be between 3,000 to 3,500 words. Proper heading and sub-heading should be used to organize the flow of the report. Minimum of 15 sources should be used to prepare the report. A softcopy of the report should be kept by the group, in case of the lost of report. Plagiarism could be penalized to Zero mark. The report is due on the 12th week of the semester, in class – after which, marks could be deducted based on lateness. RUBRICS FOR ASSESSING GROUP PROJECT PAPER Principles of Entrepreneurship (ENT530) Entrepreneurial Opportunity or Business Issues Identification & Analysis Skill | | ...

Words: 1017 - Pages: 5

Free Essay

Jose's Authentic Mexican Restaurant

...time, restricted seating and 45 minute wait times on prime days posed a concern. In addition, nonexistent waiting area forces customers to stay outside as JAMR does not accept reservations. Quality for JAMR means focusing on the customers’ needs and expectations. The food should be served timely and prepared properly. Food from external suppliers must meet quality standards, and the service staff should provide an experience that is accommodating to the customer. Some of the concerns are due to JAMR’s internal failure costs. The irritability of the cook is part of the delay in meal prep time due to not having the quality food that he is expecting to prepare and serve, causing meal times to increase to twenty minutes from twelve minutes. JAMR’s external failure cost arises from the quality of the product that is being delivered. The poor product causes the cook to be frustrated, which results in the customers’ displeasure with their meal, leading to customer dissatisfaction, service, and potential reputation of the restaurant. Conclusion JAMR has an opportunity to improve quality, through analyzing the restaurant’s processes to determine what needs to be changed. Due to shipments of poor quality food, the supplier needs to be notified to...

Words: 1648 - Pages: 7

Free Essay

System Analysis

...1. Principle roles for a system analyst a. Consultant i. Frequently acts as a systems consultant to humans and their businesses and may be hired specifically to address information systems issues within a business. This can be advantageous because an analyst can bring a a fresh perspective that people within the organization may not possess. One disadvantage is that an analyst may never know the organizations true culture. b. Supporting Expert ii. An analyst may play a supporting expert from within the business. These analysts are employed by the company and have at least some capacity in the systems of the organization. The analyst would draw on professional expertise concerning computer hardware and software and their principle uses within the business. c. Agent of Change iii. This is the most comprehensive and responsible role. This role can be filled internal or external to the business. An analyst is an agent of change whenever he performs any of the activities in the systems development life cycle. The agent of change is also present and interacting with users and the business for an extended period. An agent of change is a person who serves as a catalyst for change, develops a plan for change, and works with others in facilitating that change. 2. Involving individuals with various perspectives in system analysis and design activities d. Identifying Problems, Opportunities, and Objectives ...

Words: 302 - Pages: 2

Premium Essay

Nuclear Code of Business

...CSR PROGRAM: CODE OF BUSINESS CONDUCT Nuclear projects will be analysis according 4 dimensions: 1. The technology used and the technical characteristics of the project 2. The capability of the host country to monitor a nuclear project, especially through its national safety authority 3. The capability of the operator to operate the nuclear project 4. The environmental and social impacts Governments: Nuclear power needs greater transparency and it needs supports from government which can help to make up a part of our energy future. In order to apply a best unclear safety, we will need to make good plan by employees together and good engineering by stakeholders effort. However, it is not only about these thing, it also need to concern about sort of society. We need to create and also influence other partnership companies to produce accountability and transparency. We believe that it is the way of building institutions that deserve and receive trust. Suppliers: Our suppliers are committed to designing, building and servicing nuclear reactors to make that happen. But reliable, affordable, safe, low-carbon energy is just a start. Energy industry has a social responsibility as well – to engage with support organizations whose mission is to make stronger communities, whether close to home, or around the world. Employees : All employees and partners are working on safe and healthy environments. Working on different strategies to positively impact and continuously...

Words: 698 - Pages: 3

Premium Essay

Unit Five: Principles of Supporting Business Events

...Unit five: Principles of supporting business events Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 3 pages and is made up of 3 Sections. Name: Alina Bolocan Section 1: Supporting business events This section will help you to evidence Learning Outcome 1: Understand how to support the organisation of a business event. |Learning objective |Place in Assessment | |1.1 Describe the range of support activities that may be required when organising a business |Question 1 Page 1 | |event | | |1.2 Identify ways of providing support before, during and after a business event |Question 2 Page 1 | 1. When organising a business event, describe the...

Words: 1053 - Pages: 5

Premium Essay

Gaap

...Generally Accepted Accounting Principles Jack Carmine HSC/571 February 3,2014 Generally Accepted Accounting Principles The health care industry is a business but unlike most business; the primary goal of health care organizations is to provide medical care to patients. The secondary goal is to have the financial means to provide care by earning a profit. The financial statement of an organization measures how the business did in the past, present, and has the potential to predict the future status. All businesses need to keep track of revenue and cost, including a having a consistent method to share and present information to stakeholders and outside entities. Generally Accepted Accounting Principles (GAAP) is the standards, procedures, and rules organizations use to record and report financial information and ensures consistency in financial statements. The Financial Accounting Standards Board (FASB) establishes the standards and rules of GAAP (Finkler, Kovner, & Jones, 2007). A few of the most common GAAP are reviewed in this paper. Financial accounting yields four financial statements. “The statements are … balance sheet, statement of operations (or income statement of revenues and expenses, statements of cash flows,[and] statement of changes in new assets (or statements of changes in net assets)” (Cleverley, Song, & Cleverley, 2011,p.182) . GAAP is used to form the structure...

Words: 978 - Pages: 4

Free Essay

Strategic Plan Ii

...Strategic Plan Conceptualizing a Business Part 1 Linda McKee BUS/475 June 25, 2012 Gene Foster I have a nephew who is autistic, and throughout his young life thus far I have searched for various programs and facilities that would enhance his learning ability. Now that he is an adult there are only a few places which offer continued life lessons and fun for adults with autism. Most of the facilities in the area are faced with little or no money for support. The government tries but has reduced funding to the nonprofit organizations because of the poor economic conditions. There is usually not enough staff to assist an individual with his or her special needs and must rely on donated time from professionals. Your loved one can be reduced to sitting around all day with no stimulation, interaction and no drive to go out and learn. The idea came that these adults needed some specialized training in how to make it in today’s life style. Life with Autism Programs and Facilities is the new organization I am introducing into the marketplace. In today’s society there are many families facing the dilemma of placing a loved one with autism who has become an adult in a comfortable and trust worthy setting while he or she has to work. When they were children it was a little easier because there is a more comprehensive effort for the younger generation because they are just starting life. Individuals with Autism need to have the opportunity to mingle...

Words: 1189 - Pages: 5

Premium Essay

None

...Basic Accounting Principles and Concepts Accounting is called the language of business that which communicates the financial condition and performance of a business to interested users, also referred to as stakeholders.   In order to become effective in carrying out the accounting procedure, as well as in communicating the financial information of the business, there is a widely accepted set of rules, concepts and principles that governs the application of the accounting procedures, and it is referred to as the Generally Accepted Accounting Principles or GAAP.   In this article, you will learn and familiarize yourself with the accounting principles and accounting concepts relevant in performing the accounting procedures. It is relevant to understand it because you need to abide by these concepts and principles every time you analyze record, summarize, report and interpret financial transactions of a business. Guidelines on Basic Accounting Principles and Concepts GAAP is the framework, rules and guidelines of the financial accounting profession with a purpose of standardizing the accounting concepts, principles and procedures. Here are the basic accounting principles and concepts under this framework: 1. Business Entity A business is considered a separate entity from the owner(s) and should be treated separately. Any personal transactions of its owner should not be recorded in the business accounting book, vice versa. Unless the owner’s personal transaction involves...

Words: 639 - Pages: 3

Premium Essay

Strategic Plan

...Strategic Plan, Part I: Conceptualizing a Business Adam Baalaer BUS 475 November 7, 2011 Hal J. Wilkins Strategic Plan, Part I: Conceptualizing a Business Many night-clubs, bars, and restaurants open weekly all over the country, but the key to success for these businesses is developing a key strategic plan. A key strategic plan needs to have a successful vision, mission, and key values that will support the strategic business plan. The business that has been chosen for this paper is opening a new pub and restaurant. In order for this restaurant to successfully open, a business plan, vision, and mission statement supporting strong values needs to be established, and this will all be discussed in this paper. The Thirsty Hunger is a new pub that will be open to the public offering more than 50 draft beer selections on draught and a great variety of food. The Thirsty Hunger would have a restaurant on one side, allowing underage to dine with their families and enjoy dining in a positive atmosphere. The other side of the pub and restaurant would have a sports bar theme with many large screen televisions supporting all televised sports. Thirsty Hunger will not have a divider between the sports bar and restaurant so the positive energy in the room can be experienced by all of the customers. The customers will range from families looking for a restaurant that offers a great food and environment experience, to individuals consuming cocktails or beers wanting to enjoy watching their...

Words: 1209 - Pages: 5

Free Essay

Appendix E

...the church? A. Lack of teaching (Matthew 28:20) B. Lack of assembling in prayer (Matthew 21:13) C. No real growth in the word (1 Peter 2:2) a. many know the word, but do not know how to apply it to their every day life. II. Does the church invest in the people? A. Where is our focus, the building or the people? B. People need to see the goodness of God through action (James 2:14-17) C. There is a need for both spiritual and academic education (Hosea 4:6) a. We need to ensure that our people are empowered in spiritual and academic knowledge III. Managing the Church in a biblical way. A. Do we see the church in a spiritual and business manner? (Proverbs 22:29) a. We have to put the natural business of the church in prospective as well as the spiritual. (Matthew 22:21; Proverbs 22:29; Acts 6:3) B. Are we putting the right people in place to carry out God work? (Ephesians 4:11-16). a. we can not put people in positions just to fill them b. People need to be taught to do the work, both spiritually and academically. C. Need to teaching people God business plan for church and life. (Malachi 3:10-12; Acts 2: 44-46) IV. Are leaders being effective in overseeing the Church A. Do we have a vision? And have we made it plain? (Proverbs 29:18; Habakkuk 2:2-3) B. Are we being effective leaders and managers of the Church (Luke 12:42; 16:2-3) C. When we look at growth, are we looking at numbers...

Words: 601 - Pages: 3

Premium Essay

Strategic Marketing Management

...Name : KHATRI DIXITA VISHALKUMAR (Student ID No. : 0909BHC214) CLACC – ‘C’ (PGD) Unit Title : Strategic Marketing Management Course Study Report On Marketing strategy for Pagoda resturant BLAKE HALL COLLEGE | | | | (Front sheet for PGD- (B-Tech-Level-7) [Sept-Dec.-2010] assessment in Business) Front Cover sheet BTEC – Level -7, Advanced Professional Diploma in Management Studies Unit Tile: Strategic Marketing Management – unit 17 (Submitted to –Mr. Sumesh S Dadwal) LEARNER’S BRIEF ------------------------------------------------- Learner’s Name: DIXITA VISHALKUMAR KHATRI ------------------------------------------------- ID :- 0909BHC214…………………………………………….. ------------------------------------------------- Class (Course)……PGDBM…………………………………….. ------------------------------------------------- Section ………C…………………………………. ------------------------------------------------- Unit title…Strategic Marketing Management ------------------------------------------------- Date assessment details issued…27th sep 2010…………….. ------------------------------------------------- Date handed in …8th December 2010……………………………. ------------------------------------------------- Words Count: …2901……………………………. ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ...

Words: 3409 - Pages: 14

Premium Essay

Getting Your Employee to Fall in Love with Your Company

...morning for a nonmandatory quarterly meeting. Even more than that, how awed you are to see off-duty salaried employees wash and clean the company’s facilities. Getting Employees To Fall In Love With Your Company written by Jim Harris is definitely a book that helps you to turn your company into the type of place which will attract and retain all the brightest and hardest-working employees. Hence, the company can truly turn the levels of employee commitment and productivity into its distinct competitive advantage. I definitely agree as Jim Harris tells the reader at the beginning that this book is not a “cookbook”, rather it is a “lighthouse” with five powerful principles pointing direction for the managers to create the “employers of choice” companies of every employee in the market. Through balancing their business plans with an equally powerful strategic people plans, companies can keep the dream career alive in the extreme environment. With just about a hundred pages, Jim Harris has been able to capture the audience’s attention by real workplace examples of companies get their employees entertained and committed to the companies. For instance, the “sick and tired award” carried out by the CEO of North American Tool, it not only lets the employees enjoy the monetary award and have a little fun in the workplace, but also motivates them to work harder. Besides, I really like the structure of the book; each chapter starts with why a specific implementation is needed, following...

Words: 1180 - Pages: 5

Premium Essay

Vocation of a Business Leader

...A Review of “Vocation of the Business Leader- A Reflection” By Jessica Pellicane The Pontifical Council for Justice and Peace (PCJP) is a Catholic-based organization whose main role is to conduct action-oriented studies with an aim of promoting international justice, peace, and human rights from the perspective of the Roman Catholic Church. The ‘Vocation of the Business Leader- a Reflection’ is a report on a seminar entitled Caritas in Veritate: The Logic of Gift and the Meaning of Business that was held in February 2011 at the PCJP. The report highlights the practical guiding principles for business men and women on Christian practices in the contemporary economic and financial world. It also acts as a handbook to be utilized by professors to instruct students in schools and universities on ethical dilemmas and good business practices. The report emphasizes the need for human dignity and service to the common good in business practices. It is generally meant to enable Christian business people to overcome the challenges presented by different unique circumstances in the corporate world and strike a balance between Christian faith and contemporary business practices. This is explored through three stages including seeing, judging and acting. The report suggests the proper functioning business markets and economies focused on serving the common good greatly contribute to both material and spiritual well being in the society. Moreover, good management practices...

Words: 856 - Pages: 4

Free Essay

Environmental Performance Report

...a wide range of over 1,200 products for the body, face, hair and home, including body butters, make up, full skin care ranges as well as specialised men and baby ranges. As well as selling their products at brick and mortar retail stores they also have a direct-selling channel called the 'Body Shop at Home' which involves consultants selling products at organised parties in people's homes. This operates in two countries, the UK and Australia. Customers can also buy online in the UK, the USA, Canada, Australia, Korea and Japan. The Body Shop's mission statement includes the following: -Dedicate our business to the pursuit of social and environmental change. -Creatively balance the financial and human needs of our stakeholders: employees, customers, franchisees, suppliers and shareholders. -Courageously ensure that our business is ecologically sustainable, meeting the needs of the present without compromising the future. -Meaningfully contribute to local, national and international communities in which we trade by adopting a code of conduct which ensures care, honesty, fairness and respect. Passionately campaign for the protection of the environment, to defend human rights, and against animal testing within the cosmetics' dustry. -Tirelessly work to narrow the gap between p' ciple and...

Words: 2805 - Pages: 12