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Private Fitness Inc. Case

In:

Submitted By qm0006
Words 910
Pages 4
To: Rosemary Worth
From:
Re: misplaced trust on Kate Hoffman causing money loss issue
Date: September 17, 2012

This memo is in response to your questions concerning money loss issue raised by Kate Hoffman and any related operating problems. After an in depth study of your company’s daily operation procedure and a situation that you are unable to step in a managerial role because of family responsibilities, I suggest you hire a new manager to take care of daily operation management, focus on 3-4 popular classes, shorten opening hours, and base commissions on performance. My suggestion is based on obtaining better management controls in the following three aspects.

People Controls
You trust Kate Hoffman so much that you let her take multiple tasks such as marketing, facility up-keeping, scheduling of appointments and record keeping. Kate was paid a salary plus a commission based on gross revenues just as other instructors. Kate might have thought that she did more work than other instructors and deserved more commission. When her expectation was not met, she lacked the motivation to handle multiple tasks and turned to an unethical way – stealing money from unrecorded revenue.
If a new manager is hired, Kate can be released from administrative work and concentrate on her instructor job. Thus, further money loss can be avoided, and you can still keep the friendship between Kate and you as before. Furthermore, the newly hired manager can take place of the part time clerical employee. He/she is the only one that is responsible for appointment scheduling, record keeping and reports directly to you. Instructors may facilitate in marketing and facility up-keeping.

Action Controls
As a small newly established fitness business, Private Fitness Inc. offers too many fitness choices to its clients – 10 in total. Some of them are overlapped. It results in some of

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