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Problems at Jetblue

In: Business and Management

Submitted By manning21
Words 565
Pages 3
Problems at JetBlue
1.27.12
XBIS 219
Axia College of Univeristy of Phoneix

In the case of JetBlue, I believe a combination of both the management and the technological part of the company was the main cause of the meltdown. In any airport that you visit today, there are systems that log all of your information. However, I think the management staff and the technical staff were at fault when this crisis was happening. With the managerial perspective, I feel that they did not train the workers properly on how to deal with a crisis like the one they dealt with. I would have thought that they would do more to commidate the passengers to reschedule their flights. I also think that the management staff would have worked harder to help the passengers locate their bags. The technical perspective is that the workers did not have a data base to work from. All of their information was written down on paper. If the airport had a computer with a system that they could log the passengers, their number of bags, and their information it would have went more smoothly. There are many problems that went wrong with the JetBlue Airport. The main problems that I would deal with and change would be the system and the cross training. Even though any business does not plan on having any crisis at any time. All businesses should be aware of how to handle the dilemias. If I were a part of the management team I would install digital dashboards with every desk associate. I would have reschedule booths in every gate, I would cross train the employees, and I would have a manual that every employee would have to read before being hired on how and what to do with every crisis imaginable. In addition, with a crisis like the one presented, I would have had staff go to the passengers individually and get their information not only to send them some type of apology gift, but to make sure...

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