...Process Design Matrix Felix X. Camacho Casiano University of Phoenix OPS/571 10/30/2014 Prof. Miguel Rodriguez Carrasquillo Process Design Matrix Caribbean Cinemas Company Process Design Matrix As part of the process design matrix, a service company located in Puerto Rico was selected for evaluation. The company Caribbean Cinemas was established in San Juan, Puerto Rico in 1996. The company process design approach is a self service where customer assumes the transaction control during internet purchase. Self-service approach turns customer into partial employees who must be trained in what to do (Jacobs & Chase, 2011). Caribbean Cinemas is the leading in theater ticketing seller in Puerto Rico with over 2.1 million customers. The company was an extensive network of distribution point in retail stores and were the customer goes and buy the tickets directly to the automatic ticket station or assisted personally at any of their locations. Caribbean Cinemas strategy is to convert the purchasing of tickets into a fast, easy and convenient experience; therefore their backbone that supports their service operation is their web page, mobile apps and highly security encrypted services. Caribbean Cinemas has 31 ticketing locations around Puerto Rico, mainly within the major shopping center in the island. Ethicon Pharmaceutical Company Process Design Matrix As part of...
Words: 481 - Pages: 2
...Process Design Matrix Executive Summary OPS/571 Operations Management July 28, 2014 Process Design Matrix Executive Summary Service Chosen: Personal Concierge Service Types of Service Offered: Dog walking, house sitting and maid services Operational Approach Production Line Approach According to the article, Production-line approach to service, this approach consists of breaking down the process it takes to manufacture one unit into an assembly line. This can best be seen in service industries such as the food industry where making one burger is broken down by buns, lettuce and tomatoes (Levitt, 1972). Real life application. Using this approach, the concierge service can create a system through which each account is handled by a team of service providers. For instance, if a consumer requests dog walking, house cleaning service as well as house sitting service, the concierge service would send at least 3 providers to the home. Each provider would manage one portion of the duties. The provider can choose more than 3 and break the services provided down into more sections as well. Possible indications. Though using this approach can increase quality, for this type of service, the costs by far outweigh the added benefit to the consumer. Self-Service Approach According to Holcombe, the self-service approach is quickly becoming the new and improved way for businesses to provide customer support. Not only does it save time and money in terms of employee labor, it also meets the consumer’s...
Words: 1011 - Pages: 5
...Process Design Matrix Chris Bates OPS/571 December 23, 2013 Donald Gemeinhardt Process Design Matrix The process design is the most important part of a company. The process design can begin with the proper planning which is the main ingredient to building a successful company. Doing advanced research will only take your company that much further against the competition. This summary will highlight the service of the University of Phoenix and the product of Domino’s Pizza. Customer contact will vary between the services and product. The services and product should both be designed to be cost efficient and the locations will be to the advantage of the consumers. Services are people skilled that focus on the interaction with the students’ needs and expectations. Product focuses on technical skills and how production will be enhanced to meet deadlines and meeting demand. Service Product-University of Phoenix The focal point here is the customers and students who look to continue their education or begin into their educational journey. The service strategy here is to help students to complete application and get enrolled into school. This will allow the student to learn the website and get familiar with tools of site before beginning and also giving them an orientation as well. Personal Attention Approach The University of Phoenix is unique and unlike any other. The job of the UOP staff is to have continued support to students throughout their entire journey...
Words: 645 - Pages: 3
...Process Design Matrix and Summary Leticia Beck OPS/571 September 30, 2013 Design Process Matrix and Summary Chaley’s Hair Salon in a full service beauty salon that is dedicated to providing high customer satisfaction to her clients. She executes this by rendering excellent service quality products and making sure all clients have an enjoyable experience while paying reasonable prices. She also maintains a healthy and creative work environment for her employees. Mission: to supply clients with products and service that caters to the enhancement of their physical appearance. Motto: Customer Satisfaction Guaranteed Chaley Guice is the sole proprietor of Chaley’s Hair Salon. She has been in Downtown Lufkin for the past 9 years. Chaley has a large client base and loyal customers. Her hard work and excellent customer service attracts new customers and retains current clients. The key to success: Location: easily accessible to clients Environment: Provides a professional and relaxing environment for clients Convenience: Offered clients a variety of services as well as convenient hours. Design Process Matrix and Summary The Samsung Galaxy S III is smart phone that offers its user lots of amenities. Samsung provides high quality smart phones that can do just about anything you can imagine. It’s much like a small computer. You can view you emails, presentations, and word documents on the Samsung S III. It is a very creative device that caters to...
Words: 556 - Pages: 3
...Process Design Matrix and Summary Process Design Matrix Process Design Aspect Service Product Design focal point Strategy Process design approach Process map Process Performance Measurement Factory location Facility layout Process design Scheduling Production planning Workforce Need for more digital technicians to ensure that customer care is focused in the event of streaming errors and employees capable of patching “bugs” and keeping games updated Need for a reduction in workforce due to not selling hardware as predicted Quality With it being a streaming service there would be a need for greater quality due to factors beyond the control of the streaming compared to owning a physical disc that doesn’t need to be connected Quality has a chance to suffer because units are sitting in storage instead of being sold while manufacturing slows down because of smaller demand leading to a possibly inferior product Capacity Inventory Increase in inventory of digital codes for streaming services Decrease in number of consoles because of lagging demand Executive Summary Overview Online video game streaming and the Nintendo Wii U are selected as the service and the product for identifying suitable process design approaches. In order to effective manage these two items there are three types of contrasting approaches including workforce, quality, and inventory. Executive Summary # 1 A firm proposes the idea of rolling...
Words: 649 - Pages: 3
...Process Design Matrix Summary OPS 571 Process Design Matrix Summary Process design is a method by which a business understands and defines the operation activities that enable the company to function. A Process design was concerned with developing operation processes to ensure that the company resources are used effectively, efficiently and meet customer requirement and satisfaction. Process designs also used to sustain, support organizational development and growth. Process design involves a different area of the company such as production, delivery of service and product and inventory. In this executive summary, I will discuss the appropriate design process for a product and service. I will use pizza home delivery service as an example for service and pizza as an example for product design process. Service Design Process The service process design I am familiar with is pizza home delivery service. It uses all the service design such as self-service, production line approach, and personal attention approach design. The production line approach is commonly used in food service industry. The production line approach the company has control over the process to ensure efficiency and effectivity of the product (Jacobs & Chase, 2011). In pizza home delivery service, the company needs to make sure that within thirty minutes the pizza can be delivered. The production line approach is used so that the company has a step by step process that the employee needs to follow...
Words: 835 - Pages: 4
...Process Design and Matrix Summary Michelle Nwosu OPS/571 March 15, 2015 Executive Summary: Process Design Matrix is a tool that is used by a company to identify the type of production approach that should be used for a particular product or service. There are three contrasting service design for production approach; production line approach, self-service approach and the personal attention approach. (Jacobs & Chase, 2011). This summary is best going to describe what approaches organizations use to fit their company’s need and customer satisfaction Production Line Approach pioneered by Mc Donald’s refers to more than just the steps required to assemble a big mac. It treats the delivery of fast –food as a manufacturing process rather than a service (Jacobs & Chase, 2011). Crunchies Fried Chicken is a fast food chain based out in Nigeria. This approach best fit their company. They are a service restaurant that offers fast food service and they are determined to serve a customer under one minute but also giving them the best quality service . This is a pretty high standard they try to uphold knowing the process from getting the product, hygiene and to the actual service from the employee’s .They specialize in indoor, outdoor events and home delivery. Their core value “ We hold ourselves collectively responsible and individually accountable in the pursuit of knowledge and best practices inside and outside our company to offer complete customer satisfaction...
Words: 1293 - Pages: 6
...PROCESS DESIGN MATRIX AND SUMMARY by A Paper Submitted to the Extended Campus in Partial Fulfillment of the Requirements of the Degree of Master of Business Administration University of Phoenix Extended Campus Las Vegas, Nevada Jan 2015 PROCESS DESIGN MATRIX AND SUMMARY This paper introduces the process design aspect and business of 24hour fitness. This summary will also focus on some of the services and product features that make 24hour fitness stand out and be successful in the competitive fitness industry. 24hour fitness has separated itself by becoming the leader in the fitness industry. The company excels in providing outstanding customer service. Their business model and process design have many areas that are current with todays technology. The main results as defined in the process design display a range of competitive amenities and services along with high overall member satisfaction. 24hour fitness has personal training services and products that offer many avenues of communication and interaction. The gym is able to offer its services through face-to-face client interactions but also using social media, email, and phone. The company also offers a self-service feature. For example, members can check themselves into the gym and visitors are able to print out a guest pass before coming into the gym. 24hour fitness does everything they can to cater to the clients needs and make the client feel important and valued. Their...
Words: 794 - Pages: 4
...Process Design Matrix/Executive Summary OPS/571 April 4, 2016 Process Design Matrix Executive Summary This process design matrix and executive summary will focus on two companies. The first company is Executive Services T-Shirt Manufacturing which is a home-based custom T-Shirt screen printing service. The second company is Kool Kreative Hookah, a company that supplies unique hookah pens to customers and business owners online. This executive summary is needed for both companies to prevent the lack of process performance management. Performance management means addressing any and all performance issues, meaning feedback for performance that is not up to par with procedure as well as praising employees for a job well done.” (Mayhew, R. 2013). Process performance management includes service approaches, that consist of production line, self-service, and personal attention approaches. This summary will also cover product approaches for their process performance measurements that consist of, batch assembly line and continuous flow approaches. This executive summary of process performance measurement will detail the products, services, and any of the processes that are necessary to produce quality services and products. To conclude this summary, this summary will help both companies understand, manage, and improve the company’s processes. Executive Services T-Shirt Manufacturing and Kool Kreative Hookah are home and office based businesses that aim to provide quality items...
Words: 862 - Pages: 4
...Executive Summary - Process Design Matrix Sayurii Slade OPS/571 March 25, 2015 Cody Smith Appendix A - Process Design Matrix |Process Design Aspect |Drive-thru Car Wash (Service) |Portable Generators (Product) | |Design focal point |Customer |End user | |Strategy |Speedy delivery, customer treatment | | |Process design approach |Designing for the customer, easy access |Contract manufacturer, access to a variety | | |to car wash stations |of markets, increase customer benefits, | | | |difficult to imitate, design for the | | | |customer | |Process map |Flow chart |Service blueprint | |Process Performance Measurement |Customer surveys, mean, standard |Production cycle, defects, time to market, | | ...
Words: 685 - Pages: 3
...THE DESIGN PROBLEM4 3: LEGISLATION AND ETHICS CODES4 3.1 THE ETHICS CODES OF DESIGN A BRIDGE4 3.2 GENERAL EHTICS CODES OF DESIGN A BRIDGE5 3.3 SAFETY DURING CONSTRUCTION5 3.4 SAFETY IN USE6 3.5 SUSTAINABILITY 6 3.6 RESPONSIBILITY AND LIABILITY6 3.7 EXAMPLE OF BRIDGES ACCIDENTS IN USA7 4: INTELLECTUAL PROPERTY 7 4.1 COPYRIGHT……………………………………………………………………………………………...…..7 4.2 PATENTS………………………………………………………………………………...……………………8 4.3 TRADE SECRETS….………………………………………………………………...………………………8 4.4 TRADEMARKS……………………………………………………………………………………...………..9 5: REFERENCES…………………………………………………………………………………………………...10 ETHICS, INTELLECTUAL PROPERTY, AND PATENT 1: Scope: The ethic word is used to show the moral value of the things and here we will focus to the ethics issues in engineering design. There are many different types of an ethic problem in engineering design field; one of these problems is taken to be a good example of the ethics issues in this report. So, I want to describe the ethics issues in engineering design with the explanation of those issues. 2: Ethics issues in engineering design: In fact, the ethics issues are related to ethically related decisions. So, the ethical issues point to the designing engineers deal with issues which can be evaluated from ethical codes. This formation of ethical issues is used with the designing engineers in their designs. For example, issues concerning safety design in any...
Words: 2623 - Pages: 11
...Road Design Using AutoCAD Civil 3D AUTOCAD®CIVIL 3D®2013 Road Design with AutoCAD® Civil 3D® Contents Introduction ................................................................................................................... 2 About Road Design in Civil 3D ..................................................................................... 2 The General Workflow ............................................................................................................................................. 2 About Civil 3D Corridors .............................................................................................. 3 Components of the Corridor Object ....................................................................................................................... 3 About Rule-Based Design ............................................................................................ 4 Rule Violation Warnings.......................................................................................................................................... 5 Design Criteria Files ................................................................................................................................................ 5 About Design Checks ................................................................................................... 6 Alignments .........................................................................................................
Words: 6270 - Pages: 26
...Design Responsibility under Design and Construct Contracts: Some issues for Principals Introduction There are a number of reasons design and construct (D&C) contracts are attractive to principals and lenders. There is a single point of responsibility for both design and construction aspects of the project, the principal is able to fast track the project although not all aspects of the construction are complete, there is greater certainty of price and the contractor is involved from the earliest stage in planning design and programming. In consequence, the principal will need to accept a higher price for the contractor to take on this additional risk compared to more traditional construct only contracts. This paper will identify some issues for principals to consider when allocating design responsibility to contractors within a D&C project. These issues arise as the design and construct process involves a fundamental conflict of interest. Principals desire to have constructed a product of the best quality for the lowest possibly price. The contractor on the other hand is more likely to make a higher profit if the product is of a lower quality (and therefore cost) and a higher price (as opposed to costs). In addition, although a greater proportion of design risk is placed on the contractor, this passing of risk is often accompanied by the abrogation of responsibility and loss of control. The paper will refer to the approaches of 3 standard form contracts -...
Words: 13290 - Pages: 54
...From: AAAI Technical Report SS-94-07. Compilation copyright © 1994, AAAI (www.aaai.org). All rights reserved. TOOLS AND TECHNIQUES FOR ORGANIZATIONALPROCESS DESIGN (Extended AbstracO John Idicula GINTIC Institute of Manufacturing Technology NanyangTechnological University Nanyang Avenue Singapore 2263 idicula@ntu.ac.sg 1. Introduction Organizations need to rapidly adapt to changes in dynamic markets. The design of an organization can hinder or even prevent it from responding quickly to changes in its environment. The processes along with other resources in the organization drive its workand responses to changes in its environment. Processes of an agile organization must be effective, efficient, reusable and well managed. Furthermore, they must ease quick responses to changesin the environmentof the organization. The study of designing organizational processes can stimulate us to design better organizations. It can borrow ideas, tools and techniques fromareas such as artificial intelligence, computer science, coordination science, logic and operations research. Mostof the activities performedin organizations deal with the processing of information to meet various goals. The design of an organization must support the primary activities that help the organization to achieve its goals. Information technology is providing new ways of organizing and performing activities. Transactions that required several hours of human attention can nowbe achieved in a few seconds. There are...
Words: 2292 - Pages: 10
...Chapter 12--Managing Organization DesignChapter 12--Managing Organization Design Student: ___________________________________________________________________________ 1. Organizational design is the building block. Job design is how the blocks are put together. True False 2. The appropriate degree of specialization can vary, but not the appropriate span of management. True False 3. Organization design is a means to implement strategies and plans to achieve organizational goals. True False 4. One of the primary strengths of a bureaucratic form of organization structure is how it prevents favoritism. True False 5. The bureaucratic model is the model of organization design consistent with the human relations movement that stresses attention to developing work groups and concern with interpersonal processes. True False 6. A strength of Likert's System design is that it finds one best way to design an organization. True False 7. Orange County Choppers makes custom motorcycles. It uses continuous-process technology. True False 8. Woodward considered continuous-process technology simple compared to large-batch technology. True False 9. Exxon Mobil is an example of an organization that uses large-batch technology. True False 10. According to Burns and Stalker, firms that use an organic design are the most successful firms in a stable environment. True False 11. A manager at Johnson & Johnson has...
Words: 10500 - Pages: 42
