...Process Design Matrix- Executive Summary OPS/571 February 15, 2016 Teresa N. Banks Process Design Matrix & Summary The product design of Mary Kay focuses on the product life cycle, but a service design focuses on the services provided and customer experiences. The production process, when manufacturing a product, it must go through several stages of the product life cycle. The difference in a product and service design is putting the focus on people instead of the thing. The service process focuses on how well the company production system works Mary Kay Products Design focal Point: The need for qualified products helps show customers they are getting a safe product to better their life. Mary Kay is a large company that has worked hard to build it into a multi-billion dollar company. The company has been to provide customers a chance for employment too. Process Design Approach: The strategy for Mary Kay is to compete with other cosmetic product distributors and provide a high-quality product at a competitive cost. By doing this, it gives them that competitive edge to stay at the top. Quality: The quality of services will affect all customers that come in contact with our personal and cosmetic products. Therefore, the company is liable by law to provide something for human consumption. Mary Kay offers a broad variety of competitive products such as anti-aging formula, hand and lip protection products, and personal care items for men...
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...Masagca, John Phillip L. June 25, 2014 MEE31 Engr. Wilfredo Vidal The Design Process The word design means lots of different things to different people. But nearly everyone you meet says that it's obvious what design is. Design is the way that something is made so that it works in a certain way or has a certain appearance. People often say that design is a pattern that decorates something. Well we can all agree with that but what is process? Process is sequence of interdependent and linked procedures which, at every stage, consume one or more resources (employee time, energy, machines, and money) to convert inputs (data, material, parts, etc.) into outputs. The se outputs then serve as inputs for the next stage until a known goal or end result is reached. Adding it all up, design process is a decision-making process surrounds any design, whether it is architectural, graphic, or something abstract, like a business model. The ultimate goal of every design process, however, is to meet the desired needs of the client and end user. This requires the establishment of a standard objective in addition to project criteria. Additional steps are added to the process in order to achieve design success. There are a few steps in a design process. The first step, Identification of need, usually consists of hard defined and complex problem statement. So the foundation of Background research information is necessary to fully define and understand the problem...
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...Engineering Design Process Flight decks on planes are a complex series of buttons, switches, knobs and lights. But pilots use each of these controls to operate a different piece of equipment and navigate the plane safely. How do engineers design the flight deck so it works most efficiently for a pilot? Its questions like that which must be asked and successfully answered for a piece of equipment to be functional and successful in a plane. Kirschen Seah is a systems engineer for a commercial avionics electronics company. She works closely with other engineers in her company, as well as with customers to imagine, design and evaluate new flight deck controls. Understanding the Design Process You may wonder how they come up with the design for these controls. Like most everything that is designed and manufactured it goes through a design process. The design process is series of steps that turn ideas into useful product. The design process starts with understanding the problem, then brainstorming possible solutions, creating the solution, and finally testing the solutions. In the case of Kirschen and her team, it starts with a designer idea for an aircraft flight deck control, or when a customer asks for a control to be designed. Whenever something is designed the place in which it is going to be used has to be taken into account. Will the space be big or small? Light or dark? In the case of aircraft flight deck equipment engineers must take into account the special environment in...
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...finished product or device. The use of contract manufacturers has dramatically changed the way traditional manufacturer companies now operate. Depending on the situation, contract manufacturers will take various roles for a company. Similar to the outsourcing of manufacturing, many companies outsource the product design function. Product design differs significantly depending on the industry. For consumer products, understanding consumer preferences and market testing prospective products are very important activities. For pharmaceuticals, extensive clinical test are often required that involve carefully controlled experiments to test both the safety and the effectiveness of a potential product. Companies that specialize in the design of products have highly developed processes to support the activities needed for an industry. Given the potential advantages of using contract manufacturers for producing products and specialized design firms for designing their products, a firm must decide what their core competency should be. A company’s core competency is the one thing that it can do better than its competitors. A core competency can be anything from product design to sustained dedication of a firm’s employees. The goal is to have a core competency that yields a long-term competitive advantage to the company. A core competency has...
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...Process Design Matrix Summary OPS 571 Process Design Matrix Summary Process design is a method by which a business understands and defines the operation activities that enable the company to function. A Process design was concerned with developing operation processes to ensure that the company resources are used effectively, efficiently and meet customer requirement and satisfaction. Process designs also used to sustain, support organizational development and growth. Process design involves a different area of the company such as production, delivery of service and product and inventory. In this executive summary, I will discuss the appropriate design process for a product and service. I will use pizza home delivery service as an example for service and pizza as an example for product design process. Service Design Process The service process design I am familiar with is pizza home delivery service. It uses all the service design such as self-service, production line approach, and personal attention approach design. The production line approach is commonly used in food service industry. The production line approach the company has control over the process to ensure efficiency and effectivity of the product (Jacobs & Chase, 2011). In pizza home delivery service, the company needs to make sure that within thirty minutes the pizza can be delivered. The production line approach is used so that the company has a step by step process that the employee needs to follow...
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...Running Head: DESIGN A FLOWCHART FOR A PROCESS Design a Flowchart for a Process University of Phoenix OPS 571/ Operations Management As humans that are prone to develop habits, by nature we ritualize or develop processes by which we perform certain daily tasks. These processes may very well be time consuming, while some may not be and are very effective and efficient. When examining a process, a flow chart could be an important tool to use to understand how a process is being performed as well as provide some insight. This flowchart will aid in understanding how each task is performed and what if anything can be done to minimize the time it takes to complete the process while maintaining importance and goal centered results (Chase, Jacobs & Aquilano, 2006). The result of this process should be a stepping stone as to how the overall process can be improved. While developing the flow chart mentioned above, the process that is being analyzed is identifying how much time can be managed more efficiently and reduced while preparing for and driving to work weekly. This flow chart will be a multi stage process meaning the tasks or activities that have been performed has multiple stages or flows (Chase, Jacobs, & Aquilano, 2006). Some of the factors that affect the process design directly are whether or not getting up on time is achieved or how many times was the snooze button pushed, whether or not a shower was done the night before, does the outfit need to be ironed or is...
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...Process Design for Riordan Manufacturing Joshua Kas-Osoka OPS571 July 6, 2010 Introduction Riordan Manufacturing’s owns three plants: Albany, GA where plastic bottles are produced; Pontiac, MI where it handles the company’s custom plastic fabrication, and Hangzhou, China that currently operates a decentralized unit of the organization producing electric fans. When creating a process design for Riordan’s fan production operation, it is important to create a holistic production system that addresses several different aspects of production, including total quality management, material requirements planning (MRP), process design, supply chain considerations such as just-in-time manufacturing and Six Sigma, accurate forecasting methods, and a means of implementing change. Total Quality Management One of Riordan’s principal focuses, as outlined in its mission statement, is on lean Six Sigma (University, 2002). Six Sigma emphasizes fast delivery and minimizing costs, while delivering the highest quality products to customers (George, 2004). The needs of the customer drive everything under Six Sigma and the determination of what exactly the customer wants and what is relevant to the customer leads to process improvement. Studying production data and process workflow improves process and delivery speed, which in turn improves customer relations and increases profitability (George, 2004). Riordan’s Six Sigma projects should always start by studying what their consumer’s want...
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...Design a Flowchart for a Process Ana A, Brown OPS/571 October 17, 2012 Dave Kunz Design a Flowchart for a Process Every day of our daily lives is a part of a process. Everybodys parts of the process are different in many ways and still the same in other ways. When Ana was working six month ago her routine was the same three days of the week and the other two different. Ana is on disability now until February 2013 and my days differ on a daily bases. Ana will design a flowchart process that states how she would like to spend less time on her routine of going to work. The daily process that she would like to do more efficiently is spend less time doing her morning routine. Ana have chosen this process because it would allow her to examine the process she uses every day to get ready for her day and hopefully find ways to reduce the time it takes her to complete her daily routine. To assist Ana in her journey for a more efficient daily routine she has chosen to use a flowchart to document her daily routine process (flowchart, 2010). Discovering Impacting Aspect The major decisions to be made during Ana morning routine, is does she get up when her alarm clock goes off or does she hit the snooze button? After Ana get out of bed she thinks should she make her coffee to drink now or for the road? After that she ask myself does she brush my teeth first and get dress or does she do her hair and makeup? All the decisions affect the...
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...Process Design Matrix and Summary University of Phoenix OPS/571 14 April, 2014 Executive Summary Businesses continually bring new products to market as customer needs and wants change. Product design has been crucial to the success of many companies. This executive summary pretends to present different process design aspects for the following areas: air conditioning services and bicycle products. For companies dedicated to services, the approaches to be mentioned will be production line, self-service, and the personal attention approach. By the side of product design the approaches include job shop, batch, and continuous. The process map and process design will be discussed for both of companies. Air Conditioning Services The production line is a process derived of from the manufacturing process which is applied to the service sector. This process is the sequence of operations for which each product is continually applied to the same operation sequence. The main purpose of it is the efficient production of results or services. The organization controls the execution of each outlet to ensure high quality of service provides. This approach applies during equipment maintenance where the focus is perform the tasks to the established standards. The second approach is self-service and involves the customer in the production of services. Examples of this approach are E-tickets, Automatic teller machine, company...
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...Executive Summary - Process Design Matrix Sayurii Slade OPS/571 March 25, 2015 Cody Smith Appendix A - Process Design Matrix |Process Design Aspect |Drive-thru Car Wash (Service) |Portable Generators (Product) | |Design focal point |Customer |End user | |Strategy |Speedy delivery, customer treatment | | |Process design approach |Designing for the customer, easy access |Contract manufacturer, access to a variety | | |to car wash stations |of markets, increase customer benefits, | | | |difficult to imitate, design for the | | | |customer | |Process map |Flow chart |Service blueprint | |Process Performance Measurement |Customer surveys, mean, standard |Production cycle, defects, time to market, | | ...
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...New technology in my field I’m currently studying in the field of IT, more precisely Computer Software Development which is the process of writing and coding a software or application for a business or corporation. I chose to do some research on new topics and methods introduced to successfully finish a software project. Here is the outcome of my research on the “Computer-Aided Software Development Process Design”. To begin, the software development process faces many problems such as; the project manager providing insufficient time and resources, changes in the customers’ requirements for the software, and lower than expected productivity by the project staff. The objective is to develop a computerized intelligent tool that project managers can use in effective planning and management of the development process. This tool will provide day-to-day updates on the actual data generated for the project. Dr. Yau and Dr.Tsai presented this as an approach to facilitate the validity and integrity checking of the interconnection among software components during software development or modification. Afterwards, Dr. Matsumura proposed the CASDS, or computer-aided software design system, which uses three structural modeling methods to determine a software design from software requirements. Another system was introduced later in the article by Horowitz and Williamson, named SODOS, which supports the manipulation of documents used in developing software. This system permits traceability...
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...Project Plan: Improving Quality Control Current Process In the manufacture of its Twinkie product, Hostess currently has in place a fairly simple quality control measure (QCM): before wrapping, a sample Twinkie from each batch is pulled. The product is weighed, the volume of filling is visually inspected, and an actual taste test is performed. If the product tested passes these QCMs, the batch is then sent on to be wrapped and packaged. The problem with the current QCMs is that they occur at the very end of the manufacturing process; therefore, if the individual product tested does not pass, an entire batch of Twinkies must be rejected. It is either discarded or, since Hostess closed its outlets in 2012, sent to Big Lots to be sold at a 40% discount (Feran 2014). Further, the production line itself must be shut down while the machine that malfunctioned is recalibrated. This results in a significant loss of daily production and profits. Suggested Improvements As of the end of 2014, Hostess Brands produced 500 million Twinkies a year—1,000 Twinkies a minute—in its Emporia, KS location (“About” 2015). A fairly simple improvement in the process design can eliminate performance and reduce defects to at most. The suggested changes in when and how QCMs are performed will bring waste down to at most a tray of product and reduce downtime on the production line. The first change to the QCM is to divide into two parts. The first QCM will occur after mixing the ingredients and...
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...Case study Process design Management questions addressed in process design Q1) what level of capacity is needed from the process to serve market demand? Answer: Process management is a continuing activity. Processes used by companies are never static, instead they must change as customer demands evolve, competitive opportunities emerge, and new technologies improve. In this aspect capacity is often challenging to specify for particular activities and operations, and even more so far the entire process. In general, capacity captures the maximum rate of items processes per unit time. Capacity Level means ability to produce. The term is synonymous as Activity Level or Volume. Industries producing homogeneous units may express their capacity level in terms of units of output, whereas. Maintaining the economic balance between your capacity and sales performance requires an explicit capacity strategy. The specifics of capacity strategies vary widely. One strategy would set capacity to deliberately lag demand; Harley-Davidson is a frequently cited example using the lag strategy where backlog and long quoted lead times are used to buffer capacity changes. Another is to have capacity lead demand: examples where this strategy could be used include competitive consumer markets, markets that demand short lead times with low inventories, or blocking a competitor's entrance into a prized market. The most prevalent strategy generally tries to match capacity and demand. An interesting...
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...A TIE-DYE SHIRT BUSINESS Process design, according to Slack, Brandon-Jones, and Johnston (2013, p.97), means getting everything from the looks, arrangement, and workings of something well-prepared in order to make it official. I and my friend have discussed a number of ideas for the product we are going to sell and finally decided that ‘tie-dye shirts’ is the best option. We have a clear strategy for our product to go out and make an impression with the customers. In this essay, I am going to apply the process design in the production of the tie-dye shirts, which I believe it can be a huge success on the market if our strategy goes as planned. Since most Vietnamese people are not really familiar with the term ‘tie-dye shirt’ and we are the newcomers to the business, the project processes is the best option for us to start the trial for our product. Different designs will be released in limited number for people in the capital city, Hanoi to test the market and people’s thoughts on tie-dye shirts. The curiosity of customers will be high as it could be the first time they have ever looked at a tie-dye shirt. As a result, many of them would have high interests in making purchases for our products, which is a positive note for a new start-up business like ours. At this early stage, we plan to introduce to the customers the best products with the best quality because we need to earn the reputation as well as their trust in order to make our business prosper in the future. In...
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...Running head: Process Design Name:Boniface Ngare Maina University:University Of Nairobi Course;Bachelor of Commerce Date:26-9-2012 Аpple Inc uses thе Applе brand tо compete аcrоsѕ sеverаl highly competitive markets, including thе personal computer іndustrу wіth іtѕ Macintosh lіne of computers аnd related software, thе consumer electronics induѕtrу wіth prоductѕ ѕuch аѕ thе iPod, digital musіc distribution thrоugh іtѕ iTunes Мusіc Storе, thе smart phone market with thе Applе iPhone, magazine, bооk, games аnd applications publishing via thе AppsStore fоr iPhone аnd thе iPad tablet computing device, аnd movie аnd TV content distribution wіth Аpple TV. Fоr marketers, thе cоmpаnу іѕ аlѕо establishing а vеrу ѕtrоng presence tо rival Google іn thе advertising market, via іtѕ Apps buѕіnеѕѕ аnd iAd network (Belch, G. E., & Belch, M. A., 2012). Steve Jobs, Apple's co-Founder, described Applе аs а "mobile devices company" - thе largest оnе іn thе wоrld (Apple's revenues аrе bigger thаn Nokia, Samsung, оr Sony's mobility business). For ѕеvеrаl years Apple's product strategy involved creating innovative prоductѕ аnd services aligned wіth а "digital hub" strategy, whereby Applе Macintosh computer prоductѕ function аѕ thе digital hub fоr digital devices, including thе Аpplе iPod, personal digital assistants, cellular phones, digital video аnd ѕtіll cameras, аnd оthеr electronic devices. Моrе recently, thе full impact оf а vеry wеll throught оut brand strategy...
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