...cultural sensitivity. With business activities going global, the organizations are riding the waves of culture more than ever, giving cultural sensitivity an important place in dealings. “Kiss, Bow or Shake Hands?” the international business best seller by Terri Morrison, Wayne A. Conway suggests on how to maintain international relations in different business environment. Cultural sensitivity has taken toll taking business dealings to a whole professional level. Cultural sensitivity means being aware that cultural differences and similarities exist and have an effect on values, learning and behaviour (Stafford). In many cultures establishing relationships is very important while doing business together.” Pulling the plug too soon” as described in an article by Huffington post, people who tend to think that having a basic ‘business goal’ doesn’t work enough and you have to actually work and put your time and effort into it and waiting patiently for the results. Everyone understands that the basic problem of communication is caused by lack of common language. Even when you’re all speaking ‘English’, we don’t seem to understand the reality is that different assumptions based on different cultures can be the main barrier to effective communication. Cultures affect our own attitudes and expectations let alone others. Until recently large firms that operate internationally have put in great efforts and have started investing in teaching their staff to learn about the cultures of...
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...Communication Opinion Paper Effective communication is a vital aspect of health care. It is defined as “the way we seek, process and share health information” and is most successful when there is active involvement of all parties (Du Pre’, 2005). Health communication plays a crucial part in attaining medical objectives, maximizing health information, and improving patient well-being. This paper will discuss how effective communication incorporates the basic elements of communication, differentiate the basic elements of effective communication and basic rules of health care communication, set examples of how a provider can encourage a reluctant consumer to communicate candidly, and discuss how cultural differences affects communication. Effective healthcare communication incorporates the basic elements of communication. Depending on the situation, there is always a sender, person who intends to convey the initial message and the receiver, whom the message is for. It could be the healthcare professional reaching out to another professional, patient, or organization, or vice-versa. In healthcare communication, the communicators are interdependent. In other words, people must work together to “coordinate goals and establish common understandings” (Du Pre, 2005). Furthermore, there includes the idea or subject matter of the communication. This idea is transmitted through a communication channel, which may be formal or informal. The idea and communication channel is portrayed through...
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...Cultural Sensitivity and the Health Practices in Dominican Republic Manoucheka Chery Grand Canyon University: NUR-502 May 7, 2014 Cultural Sensitivity and the Health Practices in Dominican Republic The demographics of the United States is changing to one that is multicultural, multiethnic, and multilingual. Culture is a vital component in the health and wellness of individuals. Culture affects individuals' beliefs, definition of health, treatments, and interaction with healthcare providers. These beliefs may affect the patient’s compliance with medication or therapy. In order to address the diverse beliefs of today’s population the advance practice nurse must be culturally competent. Barker and DeNisco (2013) defined cultural competence as a “compilation of the clinical skills and professional behavior of a healthcare provider focused on the cultural values, beliefs, and perceptions of the consumer while both are engaged in the therapeutic relationship” (p.486). According to Higgins and Learn (1999), the Hispanic population includes a diversity of subgroups. Although each subgroup shares a common language, “they differ in traditions and customs” (Higgins & Learn p. 1105). This paper will focus on Hispanics residing in rural Dominican Republican. According to Schumacher (2010), the number of Hispanics immigrating and living in the United States is rapidly increasing. “Between 1990 and 2000, the number of foreign-born Hispanics from the Dominican Republic (DR) in the...
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...has been a dynamic, this is constantly evolving and adapting in response to a wide range of stimuli. A recent circumstance that has influenced nursing considerably is the consumer mandate for culturally competent care in an increasingly diverse, multicultural society. Although Euro-American culture has reign superior in the United States, the nation has shifted to a conviction where various ethnic, racial, and religious groups thrive in a single society. As a result, the importance of culturally competent care and understanding cultural differences is crucial for the nursing profession. This manuscript focuses on the Mexican-American culture. This particular culture was selected because Mexican-Americans represent the largest and fastest-growing minority population in the United States (Eggenberger, S.K., Grassley, J. & Restrepo E., 2006). Furthermore, Spanish is the second most commonly spoken language in the United States. The prevalence of the Mexican-American population suggests the need for nurses to become more accustomed with Mexican-American culture and values. The purpose of this document is to promote nurses’ awareness of culturally constructed concepts of the Mexican-American culture in order to provide culturally competent care for this particular group. Summary of Article Between 1970 and 1980, the Mexican-American population nearly doubled, and then between 1980 and 2000, the number of individuals in this group residing in the United States nearly doubled again (Eggenberger...
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...resiliency and accountability for yourself • plan and manage your personal time, finances and other resources 2 • assess, weigh and manage risk in the face of uncertainty • recognize your strengths and areas for improvement • adapt to new environments and cultures This competency aligns with the following UVic Learning Outcomes: Ethical and professional reasoning and action / Intercultural knowledge and sensitivity Communication: This means that you’re comfortable using a broad range of communication styles, and you choose appropriate, effective ways to communicate to audiences in diverse situations. You show this competency when you: •communicate in a respectful tone and manner •listen actively and communicate effectively with others •write clearly and accurately in a variety of contexts and formats •listen and ask questions to understand other people’s viewpoints •communicate issues in a timely manner •are aware of and responsive to verbal and non-verbal communication styles •recognize cultural differences in communication •use effective cross-cultural communication skills This competency aligns with the following UVic Learning Outcomes: Effective written, visual, and oral communication / Intercultural knowledge and sensitivity Managing information: This means that you’re able to think critically and gather, sort, store and use...
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...Cultural competency is a "set of congruent practice skills, behaviors, attitudes and policies that come embedded in a system, agency, or among consumer providers and professionals" (Green & Reinckens, 2013). Cultural competency allows tasks to be carried out effectively in any setting and situation. A health care professional who is culturally competent provides good awareness and sensitivity to individuals are of different cultures. Health care workers face diversity on a daily whether it's in society or at work, our patients and co-workers. Nursing practice will have to adapt to the many belief systems that exist today, nurses that are aware of this will become culturally competent. Barriers to cultural sensitivity in the nursing profession...
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...beliefs, customs, practices, and values of a culture is essential for nurses and health care providers. Beyond the racial and ethnic group, classification that usually comes to mind with discussion of cultural diversity, other types of cultural diversity such as gender and organization affiliation warrants attention. This paper will discuss cultural competence in home health care/hospice, the people that receive service and issues of community vulnerability. Exploration of standards of cultural competence, potential impacts of delivery of care, and possible solutions to implement where standards are not being met will emerge. Cultural Competence According to Freidman, Bowden, and Jones (2003), people view culture as a model for our way of living, behaving, living, and feeling. An association between culture and heath practices is existent. In fact, culture is the most influential factor in determining health behaviors and beliefs (Campinha-Bacote, 2003). Cultural competence involves being aware of, and conversant on, and sensitive to the diverse cultures that exist in the population. Health care providers should not only embrace cultural diversity but must also strive for cultural competence in order to ensure that all patients receive the best care possible. Nurses spend the most time with their patients; therefore, if nurses are not aware of all the variables that can affect the patient’s health and outcome, such as culture, then this can affect the safety of the patient...
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...Assignment 1: Cultural Sensitivity in Business. What is cultural sensitivity? Are you culturally sensitive? Health Corps defines cultural sensitivity as having the capacity and sensitivity to function effectively with people from different cultures. It means valuing and respecting differences and diversity and being sensitive to cultural differences. It helps us become more culturally sensitive to the community we are in, making us more culturally competent and aware, understanding that cultural sensitivity is a finite achievement. Cultural sensitivity is a set of skills that helps us learn about various kinds of people, cultures that are different from ours thus teaching us how to serve better in a community. Cultural Sensitivity enables us to treat people of different classes, genders, race, religion in an appropriate manner and respect and judge them on their personality, value their worth and what they bring to the table. It is a great concept and it enables us to be closer to different kinds of people from all over the globe. Belonging from one of the most culturally diverse countries in the world, I have seen how the littlest thing can offend a person. Thus, being sensitive is crucial- be it in the corporate world or in your daily life. Something as simple as shaking hands with a lady in a country where it is considered a taboo can lose you an enormous contract. Cultural Sensitivity does not only imply having the knowledge of how other cultures are different from...
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...Communication Opinion Paper Maria G. Sanchez HCS/320 May 12, 2014 James Mopsikoff Communication Opinion Paper Communication plays an important role in the success of every professional and personal relationship we encounter in our daily lives. There are different types of communication; regular communication, effective communication, health care communication, and many more. However it is up to us to know when and what type of communication to use in order to convey the information properly. In our text, Communicating in the Workplace, according to Cheesebro, O’Connor, Rios (2010), “Communication is sometimes defined as the process of sending and receiving messages.” (Ch. 1). To further more the definition communication is the process in which one is sharing information, thoughts, and feelings between people either by speaking, writing, gestures, signals, or body language. Sometimes getting an idea across to the receiver of the communication can be compromised when communication barriers come into play. Some of these barriers may include different languages, disability, cultural, mental health, or cognitive ability. It is an essential element of basic communication to have the necessary skills to be able to smooth the relations with other people. How does effective communication incorporate the basic elements of communication? Effective communication is always very important in building positive and trusting relationships with anyone whether it is with a child...
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...Organization (WHO) defines health as a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity” (Pre du, 2005) therefore proper communication with one’s healthcare physician is critical. Knowing how to communicate is the key. Communication within all types of the workforce is a vital piece of the daily operations of businesses regardless the line of work performed. Health care communication is held to a higher regard due to the outcome of the patient and the organization. Within this brief essay the topics of how does effective communication incorporate the basic elements of communication, how the basic elements of effective communication differ from the basic rules of health care communication, how a provider might encourage a reluctant consumer to communicate candidly, and how cultural differences influence communication will be discussed. “There is more to effective communication than putting thoughts into words. Communication is the process of understanding and sharing meaning” (Pre du, 2005). Process and personal goals are some areas covered in effective communication (Pre du, 2005). When having an effective conversation, the ability to process the information being received and its placement within life can be considered as having productive communication. The knowledge of a personal expectations and personal goals increases the satisfaction and provide a better outcome for a solution or it may offer a common ground between...
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...history, culture, institutions, geography, and economics. I would use videotaped and Web-based presentations to help the employees get a visual understanding of each company’s culture. (Kreitner, 2009, p. 107) In doing this, I could focus on each aspect of the business and how it is interpreted in a foreign country. For example, I would have them watch the previous day’s news on the Web so if a client wanted to talk about current news, my sales personnel and executives would know what they are talking about. It is important to know what the current events are. It can be local sports news, the weather, or entertainment new. It is very important to know what is going on. You cannot afford to sound like you don’t know anything about the foreign country you are doing business with. I would also try to get my employees familiar with the other culture through exposure to a series of simulated intercultural incidents, or typical problem situations. (Kreitner, 2009, p. 107) An example would be an incident when you have to answer why people in a certain culture respond a certain way. You could have several answers to choose from and you find pick until you find out the correct answer. When you pick the correct answer, the feedback is extensive, describing similarities and differences between the two cultures. Gradually, the trainee starts thinking like the people from the other culture. In a way, the trainee learns to get “into the shoes” of the people from the other culture. The...
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...Interpersonal Skills For Leaders Interpersonal skills, also known as communication skills, are the skills we use to communicate and deal with others through speaking, writing, and body language. An effective and successful leader has to master and refine their interpersonal abilities in order to thrive, motivate others, and build solid working relationships. These abilities are sometimes intrinsic and often directly coincide with the leaders personality and character. Although it is difficult to change a person’s personality and character, this section will explain how a person can maximize their interpersonal skillset to achieve success as a leader. High impact interpersonal skills such as, persuasion, cross-cultural communication and non-verbal communication will be addressed in this section of the handbook. The lack of interpersonal skills is the number one reason that executives in new positions don’t meet performance expectations, according to research from the Institute for Executive Development. “Underperformance is about the lack of interpersonal and leadership skills, such as the ability to build relationships, collaborate, and influence,” states the report. Persuasion * Credibility is an important aspect of persuasion through interpersonal communication. Being knowledgeable and intelligent in the subject matter being delivered will make you be perceived as credible and will contribute vastly to your ability to effectively lead. * Gear...
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...aspects of professional communication as it relates to the use of language in terms of form (e.g., clarity, accuracy) and content (culture and/or ethics). Cite the references you used to compose your response (from required readings). Professional communication is a skill every nurse needs, especially one with a graduate education. As mentioned in the article Professional Communication and Practice (GCU, 2013), some of the forms of professional communication are clarity, accuracy, conciseness, preciseness and sensitivity. Being in the healthcare industry, we communicate with a wide range of health care providers in different fields almost every day. When we speak to them about our patients, it is vital that we speak to them in a language that is easily understood, stating the truthfulness of the matter in a few words as needed to get to the point. When we speak to our patient’s, it is also very important that we be careful with our choice of words and the tone we use to say it. We should communicate to them in a way that they will understand what is being told to them. One way to do this by looking at their cultural background. Knowledge of an individual’s cultural diversity is vital. It helps us to be effective communicators. Their educational level also plays a big role in how we ought to speak to them. However, all our communication is not verbal. There will be times when we have to communicate in writing. Even so, all the forms of the professional communication mentioned...
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...Software, Inc. Kenneth Schiff BUS 600: Management Communication with Technology Tools Professor Sherrie Lewis 12/ 12/2011 Case Study Analysis: Case 10-2 La Jolla Software, Inc LaJolla Software recently received a fax from Masahiro Fudaba, a senior Vice President of Ichi Ban Heavy Industries in Japan. For several months LaJolla Software Inc. executives were targeting several Japanese firms for a joint venture that would permit the company to distribute its famous "S-4" supply chain management software in Japan and, perhaps, throughout much of Asia (O'Rourke, 2010, p. 293). The fax explained that the multiple stakeholders of Ichi Ban have an interest in a joint venture with La Jolla Software Inc. However, before proceeding, Ichi Ban will send Kazushi Yakura and a team of eight managers from Ichi Ban to visit LaJolla. While Yakura will leave in a few days, the team of eight managers will remain in the United States until we have reached an agreement. We have limited information regarding our visitors; age, education, prior work experience, and job titles is all we know. We do not know how long the transition team will be in the United States, because we do not know how long it will take to reach an agreement. We do not know how much English, if any, they know, or if they will have a translator. Since we don't have access to this information our ability to maintain cultural sensitivity (O'Rourke, 2010) will be imperative to our success...
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...meeting these goals and objectives, people makes the difference how effective organizations perform. This paper will discuss the following key concept and terminology on Organizational culture, Organizational behavior, Diversity, and Communications as it relates to people in an effective organization. The paper will also describe each concept’s observable aspects and it would provide a brief analysis of the culture and behavior of the Metro bus. In the United States of America Metro bus is the sixth largest bus transportation system and is a department in the Washington Metropolitan Area Transit Authority (WMATA). At Metro bus organizational culture, organizational behavior, diversity, and communications allow the organization its unique operations consistency and reliability. Organizational culture Organizational culture is embedded in the heart of an organization and developed by members with the same-shared beliefs and values. An organizational culture display how organizations adapts or integrate when identifying internal and external issues, (Schermerhorn, Hunt, & Osborn, 2008). Organizational culture has an impact on job satisfaction, which is a key factor for maintaining high performance and effective services within an organization (Gunlu et al., 2009). The organizational culture at Metro bus is to continue as leaders in the transit industry by developing and implementing best practices for continual improvement in safety, reliability, and customer satisfaction...
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