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Professional Communication

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Professional Communication
Week Four Assignment
Chapter 4, pages 106&107 Questions 1-4

05 August 2012

Chapter 4, pages 106&107 Questions 1-4
Question One: Communication in business is important for all parts to function efficiently and effectively. For a company like the Ball Aerospace Corp. having a small margin for error on a project can be intimidating and can produce stark debates on what way is the “right way” to do something. The importance of a cohesive team for any project should be a main objective, along with getting the specifications of a spacecraft. Because, if the team isn’t working as one with the same goal/mindset then there will be dissension among the group, and that’s bad for the project.
Question Two: The difference between interpersonal skills, and telephone etiquette is simply a matter of being in the same room as someone. While interacting in a face-to-face meeting like in a boardroom, a person is focused on the speaker, making eye contact, and actively engaged in what is happening. If on a conference call, often the listener is doing something else like returning e-mails or catching up on other work while the phone is on mute. The listener can be potentially reacting silently with facial gestures or hand movements in disagreement of what is being talked about. In a modern world where etiquette and respect is so abundant in the workplace working with people, the realm of behind closed doors is still a factor in how people really feel. Meeting in person is a chance to engage and share ideas while responding to body language. Having a phone conference creates a difficult scenario where a person’s words don’t match up with how they are actually reacting.
Question Three:
Written communication is especially important for conveying instructions or specifications for a simple reason of accuracy. The best work comes from...

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