...If you are using the Blackboard Mobile Learn IOS App, please click "View in Browser." Click the link above to submit your assignment. Students, please view the "Submit a Clickable Rubric Assignment" in the Student Center. Instructors, training on how to grade is within the Instructor Center. Assignment 1.1: Procedural Message - Draft Version Write a procedural email to employees reminding them of key components of a company policy on acceptable use of email and text messaging. The policy should address security issues, privacy issues, and company monitoring of messages. Consider policies on appropriate message content, the consequences for using company equipment to send harassing messages, and a policy on the use of company system for sending personal email messages. The message should take the “form” of an email; however, you will submit your assignment to the online course shell. For the procedural message, you must: Follow proper format. * Use a descriptive title or heading * Use bullets as needed to emphasize key points * Include appropriate greeting and salutation Have the following content: 1. Introduce the main idea of the message in a concise, informative manner. 2. Itemize and explain three (3) to five (5) key points with details. 3. Provide information about where and to whom questions should be directed. 4. Use effective language and English usage. * Begin statements with action verbs * Use correct grammar, punctuation...
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...Professional Communication Week Four Assignment Chapter 4, pages 106&107 Questions 1-4 05 August 2012 Chapter 4, pages 106&107 Questions 1-4 Question One: Communication in business is important for all parts to function efficiently and effectively. For a company like the Ball Aerospace Corp. having a small margin for error on a project can be intimidating and can produce stark debates on what way is the “right way” to do something. The importance of a cohesive team for any project should be a main objective, along with getting the specifications of a spacecraft. Because, if the team isn’t working as one with the same goal/mindset then there will be dissension among the group, and that’s bad for the project. Question Two: The difference between interpersonal skills, and telephone etiquette is simply a matter of being in the same room as someone. While interacting in a face-to-face meeting like in a boardroom, a person is focused on the speaker, making eye contact, and actively engaged in what is happening. If on a conference call, often the listener is doing something else like returning e-mails or catching up on other work while the phone is on mute. The listener can be potentially reacting silently with facial gestures or hand movements in disagreement of what is being talked about. In a modern world where etiquette and respect is so abundant in the workplace working with people, the realm of behind closed doors is still a factor in how people really...
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...Professional Communication Essay December 20, 2015 There is big difference in professional communication and unprofessional communication and it can make a difference in your career or academic life. Having professional communication means you are able to have face to face conversations with people around you. Unprofessional communication shows you do not possess the skills to have face to face conversations. Being unprofessional in communication means you’re not making eye contact with who is speaking, you raise your voice and are unclear of the facts. When you have professional communication your active in conversations making eye contact and have the facts. Unprofessional communication affected the ability for me to do my job in a timely matter. I worked in a hospital drawing blood on all the patients, I worked in the lab with a couple of other ladies. When a patient needs a blood draw it has to be done in so much amount of time from when it was given. I remember working and being late to draw a patient’s blood because I was failed of being told that it was needed right away. The blood draw was on a different floor from my other draws so I went and did those first going in order. If I would have been told the blood was needed right away I would of gone their first and the patient would not have been late for their test they needed. Professional communication has greatly impacted my job today, working in a small clinic with a few staff. Words are easily spread around...
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...Professional Communication Techniques Olivia Lancaster ITT Tech Professional Communication Techniques Professional communication is a way of speaking or writing that gives a complete understanding of the message you are trying to present to another person. Being able to communicate proficiently is one of life’s most important skills. To develop better communication skills you should always be a good listener. It is not always best to be focused on what you should say because having proficient communication can sometimes be more about listening and less about speaking. Make sure to notice your body language, such as gestures through body movement, your facial expressions, or the tone of your voice. Also try not to avoid irrelevant conversation fillers such as “um” or “like”. Practicing these communication skills will help you to better communicate in the workplace, school, and social events. To be a good listener is to know the difference between listening to what someone says, and only hearing what they say. Actually listening helps you understand that person’s feelings and emotions that they are trying to communicate with you. If I do not listen to what someone is saying to me thoroughly, whatever that person is saying to me wouldn’t stay with me and I would have to ask them to keep repeating themselves. I have seen this technique used many times in hospitals, when a family is in need, such as finding a room or where one of their family members are located, the staff...
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...Emily Burleson March 2, 2016 GS2520 Professional Communication Module 3 Essay Professional communication can be oral, written, digital or visual content. Each have their own principles to deliver communication. In today’s world communication is changing vastly with the improvements of technology; how it is created, dictated, or managed. With the communication gap changing with every generation there is a need for trained professionals that are specific to getting communication moved along via text, email, social media post etc. With these trained professionals they have specific skills such as strategies, theory, and technology.to communicate in the business world. Having great communication skills are critical to any business through writing, reading, editing, speaking, listening, software, graphics, and research. In my line of work which is Network Systems Administration communication is very important mainly because not everyone has computer knowledge and will not understand most of what is being said. At my current job I have to keep in mind that my two bosses and secretaries know nothing about a computer so when I need to keep space open to do critical updates or backups I have to make sure I tell them the day before and one hour before I do the said work. In order to do upgrades or switch computers after one has crashed I have to stress the importance of getting a computer that will keep up with the demand of the work documents that need to be processed...
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.... Professional Communication Techniques Erika Mohr ITT Technical Institute I define professional communication as the way people interact and communicate with each other using professional mannerisms. There are three settings in which we should apply professional communication and at different levels. Academically, we should use professional communication by listening and being respectful to our mentors. We should address our teachers in a polite manner and take them seriously so that we can gain the most out of our education and learning experiences. The second setting in which to use professional communication is at the workplace. At the workplace you are representing the company that you work for, you’re communicating with the people that affect your future and you are establishing a reputation for yourself as a co-worker and employee. In which case, using professional communication can shed a positive light onto every important area at work. Lastly, in certain social settings it is appropriate to use professional communication. For instance, when meeting new people, you want to use a certain formal and proper interaction technique rather than being too comfortable with them at first. However, once you get to know the people better you can begin to drop the formalities and gain a comfortable environment with them where you are more yourself. In the nursing career field, professional communication is a necessity. As a nurse, I will probably meet a lot of people on one...
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...The Importance of Professional Communication James Cherry III GS1145/Strategies for the Technical Professional Instructor: Chioma Semanas April 17, 2016 The Importance of Professional Communication Professional communication is of tantamount importance in the workplace, because without it supervisors and employees alike would be in constant conflict with each other. They would spend more time putting out fires of conflict than they would doing their jobs. Professional communication keeps the workplace safe from various forms of workplace infractions, such as sexual harassment and bigotry. Unprofessional Communication: Many years ago, I was an assistant supervisor in the receiving department at the Burlington Coat Factory’s main distribution center in Burlington, New Jersey. I had an employee under me that drove a custom made Mercedes convertible, and wore expensive clothes all the time. He was only making minimum wage at the time ($5.35), yet he had all the money and things of someone wealthy. I finally deduced that the young man was a drug dealer, using the job as a cover for his erroneous activities. Since I was immature at the time, I set out on a campaign to expose him verbally in front of the rest of the receiving crew. I did this for a few days before, the young man finally grew tired of the harassment and snapped saying, “Call me a drug dealer again and I will slap the shit out of you!” I was so, stunned by the ferocity of his response that I said nothing and...
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...stakeholders is mainly focused on efficient communication with it. It helps us in a lot of working aspects such us: * More enjoyable work * Possibilities to develop company, carriers * Economics benefits * Trust – ex. More likely that our suppliers provide us the best quality materials * Enhancing employees motivation * Holding down negative opinions, comments Above all, having knowledge about principles, steps, strategies how to communicate with public during crisis is obligatory – especially in the age of internet. Gossips or information which company wouldn’t like to share disseminate faster than ever before. Furthermore, stopping this process is impossible. Using Social Medias such as Twitter, YouTube, Facebook – sharing information instantaneously causing, vastness of comments, mems, pictures etc. Abstract Gastronomic market it’s vulnerable to critics and gossips. Products such as foods and drinks concern every person. Awareness of hygiene and qualities of sources is raising rapidly, results of unfulfilled norms can be dramatic, that’s why this is very sensitive area. In this case study I will try to deal with hypothetical, very probable Public Relationship crisis in international Restaurant chain, we can call it Daniatto. By acting, in accordance to Public Relationship process I will make some research which helps us to define problem and collect all information needed to prepare plan, communication process, evaluation of implementation and...
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...Professional communication skills are mandatory in school and work settings. Professional communicating to me is interactions amongst individuals to get a message across without conflict but with understanding. This can be done when people do things like listening constructively. We could also practice speaking with confidence; note I said confidence not arrogance it is a major difference between the two. When people are communicating some of us tend to take control of the the conversation and forget that all individuals should voice their insight on the conversation. One should learn to listen which means you have to stop talking to listen. I don’t have this problem in school right now because I am a beginner in most of the things we discuss but I feel it is a very important to skill to have because when I feel I know something I will over talk people. Friends and family say trying to argue with me is pointless because they cannot get their side of the story out. So I have to keep in mind as I gain confidence in my craft at school that I have to learn to listen constructively and remember it is a very small chance I can do the professor’s job better than he or she can. I was researching professional and effective skills and came up on some insightful information. I am going to quote a piece I found on our student portal “Communication skills are necessary for academic success, since without the ability to listen, understand, analyze, comment, and write, a student would not...
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...Professional communication is the ability to successfully utilize several forms of speaking, listening, writing, questioning and answering. Professional communication can happen in and out of the workplace as well as in an educational setting. When utilizing professional communication a person is able to be more effective both professionally and in school. You have to listen with an open mind, evaluate the information you receive as well as ask clear and direct questions. These strategies for allow you to better understand the content of the communication as well as show your understanding. While using professional communication you should always focus on the information you’re receiving without allowing distractions and your own personal opinions to interfere with the content, even if you don’t fully agree with the person speaking. When speaking while using professional communication you should determine who your target audience is. This will allow you to determine the strategies you should use, the proper words depending on the group’s age and previous understanding of the content. It will also allow you to have the proper tone, speech and content to present to your audience so that they have a better understanding of your topic. Unprofessional communication is the exact opposite of professional communication. It’s the inability to successfully utilize the several forms of communication. It can happen both in and out of the workplace as well as at school. I personally consider...
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...Personal and Professional Health Care Communication According to Tony Robbins 2011, “The way we communicate with others and with ourselves ultimately determines the quality of our lives. To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Communication is the exchange of thoughts and information that occurs through the use of verbal and nonverbal methods. Verbal communication consists of the use of the spoken language. Nonverbal communication consists of aspects such as body language, facial expression, tone of voice, posture and gesture, or eye contact. Human beings communicate from the time of birth. The ability to communicate successfully is an acquired skill. The successful mastery of communication skills, according to a study done by The University of Rochester (2011), provides an individual with the ability to impart information successfully, resolve conflict, and establish a relationship built on trust. According to Northouse and Northouse (1998), an essential part of communication involves self-reflection of the communicator. Self-assessment is imperative to have an understanding of one’s own self, beliefs, and honest evaluation of perceptions or personal biases that may affect communication. This self-assessment is important to communicating effectively in all relationships; personal or professional. According to Markova, T (2010)...
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...Personal and Professional Healthcare Communication Beatrice Williamson, RN University of Phoenix Health Care Communication HCS/350 Terrence A. Brown, PhD July 03, 2010 Personal and Professional Healthcare Communication Many professional leaders exclaim communication is the key to success in the areas of business, finance, health care, and personal relationships. Without effective communication, it is impossible to correctly convey what is expected from other health team members as well as information/education for the patient and family members. Basic communication situations are identified which include: interpersonal, organizational, public, small group, and mass communication. Health communication refers to “any type of human communication whose content is concerned with health…transactions can be verbal or nonverbal, oral or written, personal or impersonal, and issue oriented or relationship oriented…”(Northouse & Northouse, 1998). Groups The health care environment poses many challenges to effectively communicate to co-workers i.e. nurses, physicians, lab personnel, etc. as well as with patients. When educating patients in the group setting, we need to be cognizant of goals, cohesion, and leader behavior. Goals must be established for individuals and groups. Individual goals are based on the patient’s personal needs and desires and may or may not be associated with the goals of the group. Group...
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...EXECUTIVE SUMMARY Throughout the tourism environment they use many different methods of communication to communicate effectively with the employees. Verbal communication is used widely within an organisation so that they can effectively carry out the task that has been set out to do. There are many different ways a manager can communicate non verbally with his employees. Examples may be his body language and his written communication with his employees. Effective team work ensures that an organisation can carry out tasks far faster that if they were doing it on their own. There are many different ways an organisation can communicate internally and by doing this correct information can be communicated to employees far faster. Table of Contents Introduction 4 1.1 Verbal Communication 5 1.2 Non Verbal Communication 5 1.2.1 Body Language 5 2.1 Effective Team Work 5 2.1.1 Forming 6 2.1.2 Storming 6 2.1.3 Norming 6 2.1.4 Performing 6 2.2 Advantages of Working in a Team 7 3.1 Introduction to Internal Communication 7 3.2 Internal Communication 7 Section 2 8 1.1 Report Writing 8 Conclusion 9 Reference: 10 Introduction In Richard Pettinger’s ‘Mastering Management’ he states that ‘good communication underline effective relations and enhance the general quality of work life.’ (Pettinger 2001 p36) And because of this it is vital an organisation is able to communicate effectively as a team. Due to this being such a big thing organisations spend hundreds...
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...References: Adler, R. B., Elmhorst, J. M. (2004): Communicating at work – Principles and Practices for Business and Professions (8th ed), New York: McGraw Hill. Akinnaso, F. N. and Ajirotutu, C. S. (1982).Performance and ethnic style in job interviews.In J. J. Gumperz (Ed.), Language and social identity (pp. 119-144). Cambridge: Cambridge University Press. Arthur, G. (1990). Customer service training for public services staff at Temple University's central library system.Philadelphia, PA: Temple University. (ERIC Document Reproduction Service No. ED335042) Bardwell, C. B. (1997). Standing out in the crowd.Black Collegian, 28, 71-79. Bhatia, V. K. (1997). Genre mixing in academic introductions.English for Specific Purposes, 16, 181-195. Bjekic D. (1999): Profesionalnirazvojnastavnika (Teachers’ vocational development), Uzice: Uciteljskifakultet. Brooklyn, (1991), First steps to success. A guide to preparing students for the job market NY: New York City Board of Education. (ERIC Document Reproduction Service No.ED337572) Buskirk, D. (1988, December). A comparative study of industrial arts / technology education: Competencies between industrial teacher educators and production plant managers of manufacturing industries. Paper presented at the American Vocational Association Convention, St. Louis, MO. (ERIC Document Reproduction Service No. ED303635) Byram, M. (1997).Teaching and assessing intercultural communicative competence.Clevedon: Multilingual Matters...
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...and Professional Health Care Communication Personal and Professional Health Care Communication In the health care setting, effective health care communication is essential to deliver the best care for the patients. Different disciplines in the health care field collaborate to provide the safest and highest quality care for the patients. The care of patients involves different individuals with different specialty in the heath care field that needs to communicate effectively to share and discuss patient’s information and treatment goals. To communicate effectively with other professionals in the health care field is as important as professional-client communication. In this paper, the importance of professional and personal health care communication and relevancy of effective professional health care communication to health outcomes will be discuss. The lack of professional and personal health care communications contributes to poor health outcomes and the principles and theories of therapeutic communication in health care settings for the health care professional will also covered in this paper. Communication in health care field is essential. Whether a person works in the dietary services, hospital volunteer, or as a nurse’s assistant, health care professionals should learn the skills to communicate effectively. These communication skills are use to interact with patients, co workers, and management. A lack of effective communication skills...
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