Peak Health Collection Plan
Pamela Zamudio
QNT/561
August 11, 2015
Dr. Janice Bella
Collection Plan Peak Health Plan is a health care company that operates in the Hampton Roads, Virginia area. It is trying to expand its business and customer base to other areas outside of its current area of operations in order to increase profits. Unfortunately, Peak Health Plan has been experiencing issues with high employee turn-over rates and sub-par customer service. Senior Leadership at peak have are trying to figure out whether the evident lack of employee job satisfaction is affecting company growth to a level that would require radical changes to be implemented in the company’s structure, culture, and protocols. The research question that Peak’s senior executives want answered is; is there a relationship between the employee's job satisfaction (DV) and the growth of the company (IV)? The variables are job satisfaction and company growth. Ho is that there is no relationship between job satisfaction (DV) and company growth (IV), and H1is that there is a relationship between job satisfaction (DV) and company growth (IV).
Sample Population Survey Peak Health Care has initiated surveys of a sample population of its employees in order to prove or disprove the initial hypothesis, that there is no relationship between job satisfaction and company growth. The sample size will have to be large enough to provide the Peak’s analysts with a 95% confidence interval to ensure that the data accurately represents the overall climate of the population. It is also recommended that Peak stratify the sample so that the categorical breakdown will allow for more in depth analysis if it is needed. There also stands the question of validity, reliability, and security which can be answered by using an online database with an encrypted server to survey the participants and store the data.