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Progressive Insurance Case Study

In: Business and Management

Submitted By zhangyuhaonidaye
Words 430
Pages 2
Assignment question:

1. What is Progressive’s business?

a. Insurance Company b. Personal automobile insurance c. Property-casualty insurance d. Primary liability and physical damage insurance for automobiles and trucks owned by business primarily e. Professional liability insurance to community banks, directors, and officers f. Pet Injury coverage g. Usage-based insurance h. Insurance-related service

2. What is critical to the success of the business?

a. High customer satisfaction, “Immediate response vehicle” b. Enough communications gear-laptops, printers, and cell phones c. Lower labor costs d. Mobile adjusters e. Wireless laptop (access to mainframe computer) f. Fax machines as printers to get hard copies g. Agents talk to clients often h. Auto shop i. Dispatchers monitor agents’ locations j. Digital cameras k. Collect information effectively l. Ink-jet printer to get copies of estimates, claims, and checks m. Effective and creative advertisement n. Snapshot o. New products and hardware p. Be able to offer discount

3. How does Progressive’s use of hardware contribute to these success factors

Critical Success Factor | Type of Hardware | Contributions | * High customer satisfaction * Lower cost | IRV | * Pay as quick as it can * Improve customer retention * Increase revenue | * Agents talk to clients often * Mobile Adjusters | Cell phones | * Get feedback * Get access faster * Better control | * Access to mainframe computer | Wireless laptop | * Get access faster * Work more effectively * Get information quickly | * Use fax machine as printers to get hard copies | Ink-jet printer | * Easy to work * Convenience | * Collect information effectively | Digital...

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