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Project Managemen

In: Business and Management

Submitted By florich
Words 812
Pages 4
Groupe D1 - b

TD1 – Craven Books

Question 1

Whose biggest fault it is?

Peter Craven founded the company Craven Books in 1963-1964. The aim was delivering horror and science-fiction books.
At the beginning orders were given individually, , but when the firm extended its activities , they needed new IT system to simplify the process.
The main objective of the IT system was to simplify all the processes of orders preparation. The company installed a new computerized system to facilitate order delivery . However, it happened to be a disaster: the whole process lost efficiency and quality because nobody knew how to use it , consecuently it was a loss of time and money for the company and its employees. We can’t blame only one person, in fact, we think that 3 actors share the blame for this failure.

* The IT consultants: It seemed that they failed to transmit their know-how to all the employees of the company and only cared about what they would end in the end .

* Peter Craven and the managers: They seemed to be sure enough that they took the best decision , to implement a new IT system. However they probably failed to manage the relationship between their employees and the IT consultants . Moreover , we could ask ourselves if they managed to target successfully the company’s needs for this new IT system and what were the risk of its implementation.

* The company employees: Employees also have to share the responsibility as in the video it seems that they aren’t doing any effort to understand the system ; how it works and why it fails to work in this context. Moreover they seem to have missed the company’s needs.

Question 2

Describe the project decision making process. What are the events which lead to the decision to GO AHEAD with the implementation of the software? What was the final key event which made the system fail?…...

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