...A Project Management approach to Service Delivery within the Financial Services Sector; A case study of CAL BANK 1.1 Background The competitiveness of service business is contingent, at least in part, on the design and configuration of quality service delivery and the value proposition inherent in such services (Frei and Harker, 1999; Johnston and Clark, 2005; Verma et al., 2002). Therefore,congruence high level of alignment between a service experience and value for money is crucial for success of all organizations. From this perspective, a study aimed at investigating how project management can be successfully applied to service firms (banks) to lead to quality service delivery for customers is highly justified, as customers are the life blood of any organization. Indeed, several empirical studies suggest that firms achieve higher levels of profitability and performance through successful implementation of project management (PM) (Sauser et al, 2009; Lockett et al, 2008; Chin, 2004; Atkinson et al, 2006; Alleman, 2008; Gallo and Gardiner, 2007; Fernandez and Fernandez, 2009). Moreover, project management has been proven to have the ability to enhance flexibility, remove bureaucracy and also to create room for adaptability (Gomes et al, 2008; Lockett et al, 2008; Lord, 1993). Similarly, the argument for providing quality service has far been advanced by many scholars both in marketing and management circles. For example, Heskett & Sasser, (2010) documents the importance...
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...MOHAWK NATIONAL BANK Question 1: How do you implement change in a bank? In a traditional organization of Mohawk National Bank, the main problem is that there is no communication and cooperation between departments due to absence of a project manager, who could act as focal point for the integration work. For solving their problem Mohawk National Bank is thinking to consider a new organizational structure: matrix organization. The main obstacle of this project is the hostility at change of most of the employees. For overcome this obstacle Bank top-managers have to find a Project Manager that can motivate and convince people that this change it is important and necessary for Bank’s business life. The first step is to select the right people within the organization. Looking carefully at the interviewed of the most competent employees it seems that nobody it is perfectly suitable for the project, so it is fundamental the support of top Management. Top Management have to choose one of those in trial for some month and then decide if assigned him/her permanently to the position of Project Manager. Question 2: What are some of the major reason why employees do not want to become project managers? Banks are generally traditionalist and regimented, mainly due to strict rules, policies and procedures. Also employees have got similar characteristics: many of them have been in Mohawk Bank between 20 and 30 years and for this reason they will resist to change and fight the...
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...Business Management PROJECT MANAGEMENT ASSIGNMENT TOPIC HOW PROJECT MANAGEMENT IS USED IN AN INDUSTRY? QUESTIONS: WHAT ROLE PROJECT MANAGEMENT PLAYS IN THE INDUSTRY CHOSEN? IS IT A CORE REQUIREMENT TO KNOW THE SUBJECT? HOW PERVASIVE IS ITS USAGE? HAS IT ALWAYS BEEN A TOOL IN THE INDUSTRY? WHO USES THE TOOL AND FOR WHAT: GIVE EXAMPLES Contents This research seeks to answer the questions as outlined in the the topic, as they relate to project management in the financial sector and specifically the banking sector. Research on five of Canada’s top bank was conducted along with examining project management as a whole. The financial sector was chosen based on the fact that Banking will be my place of work in the future and given my overall background in financial services, having worked in this field for a number of years. INTRODUCTION Brief History According to Wikipedia Project management processes took shape round about the 1950’s wherein organizations began to analytically apply the process to complex engineering projects. It was developed from several fields of applications namely, civil engineering, construction, and heavy defense activity. The two forefathers of this discipline were Henry Gantt (1861-1919) who was the founder of the Gantt Chart, used as a project management tool and Henri Fayol,(who created the five management functions that today is referred to as the body of knowledge and is the foundation of project management and...
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...Corporation Bank I T Division, H.O:Mangalore Corporation Bank (A Premier Public Sector Bank) Request for Proposal For Selection and Appointment of Technology and Project Management Consultant Tender No. 11/2013-14 Dated 30.12.2013 Price of Tender Document : Rs.10,000/Earnest Money Deposit (Rupees Ten thousand only)(Not refundable) : Rs.10,00,000 (Rupees Ten lakh only) Information Technology Division Head Office, Mangaladevi Temple Road Mangalore – 575 001 Phone: 0824 – 2426416 to 2426420 Website: www.corpbank.com RFP: 11/2013-14 – Selection and appointment of Technology & Project Management Consultant Page 1 of 63 Corporation Bank I T Division, H.O:Mangalore Table of Contents PARTICULARS PAGE NO. Request for Proposal Bank’s Brief Requirement Introduction about the Bank Current IT Infrastructure of the Bank Scope of work Key Personnel Introduction to the Bidders Offer validity period Clarifications of Offers Format of Technical offer Format of Commercial Offer Earnest Money Deposit Terms and Conditions Terms of Payment Substitution of Project Team Members Penalty & Cancellation of Contract Termination Resolution of disputes Eligibility Criteria Evaluation Methodology Conflict of Interest Right to reject any or all proposals Fraud & Corrupt practices Reporting Amendment to RFP Annexure-A - Covering Letter Annexure-B-Details of the Bidder Annexure-C - Terms and conditions compliance Table Annexure-D - Details of Eligibility criteria Annexure-E...
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...Project report on credit appraisal in banks pdf A PROJECT REPORT ON CREDIT APPRAISAL - Free download as Word Doc.doc.docx, PDF File.pdf, Text file.txt or read online for free. CREDIT POLICY OF COMMERCIAL BANK y Commercial banks and its. As the credit appraisal is one of the crucial areas for any bank, some of the. Credit risk management state bank of india project report mba.Keywords: Credit Appraisal, MSME, NPA, Lakshmi Vilas Bank. 2-05, Requirements for the Appraisal Report 10252011. They report that 41 financial ratios are considered important, given citation in one more of. The bank must bring more transparency in appraisal of the project there should be.Project on hdfc read may be help ful to you pdf Download. Hii there,i need a report on credit appraisal process in a bank.if anyone have any resource. 1 of 2: P4812.pdf. Credit appraisal or project planning must be viewed as a process of. Once the SEM, on the basis of its evaluation of the flash report, decides that the project justifies a detail appraisal, it nominates lead financial institutions.Project Credit appraisal is done by banks or financial institutions by. Internal Circulars of the bank Research papers, power point presentations and PDF files.Credit Appraisal at Allahabad bank can be categorized under 3 heads. A detailed project report covering marketability and Techno-economic feasibility in.technical viability of the project proposed its funding pattern. Credit appraisal means an investigationassessment...
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...is a key focus amongst ethical banks (in this field specially called sustainability or green banks) as well as amongst many conventional banks that wish to appear more ethically oriented or that see switching to more environmental practices to be to their advantage. In general bankers “consider themselves to be in a relatively environmentally friendly industry (in terms of emissions and pollution). However, given their potential exposure to risk, they have been surprisingly slow to examine the environmental performance of their clients. A stated reason for this is that such an examination would ‘require interference’ with a client’s activities. While the desire to not meddle in the business of the client is valid, one could also note that banks are required to interfere in the business of their clients regularly to ensure that the clients’ business plan is viable before issuing them a loan. The kind of analysis that all banks partake in is termed a single bottom line analysis (this analysis only considers financial performance). It is arguable whether or not performing a triple bottom line analysis (an analysis that takes into account environmental, social, and financial performance) would be any more intrusive in case of banking sector. As far as internal ethics of banks are concerned, it starts with the well being of employees, employee and customer satisfaction, benefits, wages, unionization, fair sex and race representation, and the banks environmental standing....
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...September 3, 2013 Mohawk National Bank "You're really going to have your work cut out for you, Randy," remarked Pat Coleman, vice president for operations. "It's not going to be easy establishing a project management organizational structure on top of our traditional structure. We're going to have to absorb the lumps and bruises and literally 'force' the system to work." BACKGROUND Between 1988 and 1998, Mohawk National matured into one of Maine's largest full-service banks, employing a full-time staff of some 1,200 employees. Of the 1,200 employees, approximately 700 were located in the main offices in downtown Augusta. Mohawk matured along with other banks in the establishment of computerized information processing and decision-making. Mohawk leased the most up-to-date computer equipment in order to satisfy customer demands. By 1994, almost all departments were utilizing the computer. By 1995, the bureaucracy of the traditional management structure was creating severe administrative problems. Mohawk's management had established many complex projects to be pursued, each one requiring the involvement of several departments. Each department manager was setting his or her own priorities for the work that had to be performed. The traditional organization was too weak structurally to handle problems that required integration across multiple departments. Work from department to department could not be tracked because there was no project manager who could act as focal...
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...Lessons Learnt Report First National Bank, Ohio MIS Project Management CONTENT Title Page 1. INTRODUCTION 3 2. SUMMARY 4-5 3. STAKEHOLDERS 6-7 4. FACTORS THAT CONTRIBUTED TO FAILURE 8 5. MANAGEMENT METHODOLOGY 9-11 6. PROJECT COST MANAGEMENT 12-14 7. RECOMMENDATIONS 15-17 8. CONCLUSION 18 I. BIBLIOGRAPHY & REFERENCES 19 1. INTRODUCTION The following document is a comprehensive ‘Lessons LearntReport’ on the First National Bank of Ohio’s MIS Project. This report was compiled by a team of professional project managers and gives an objective insight to the project in full. Throughout this entire report we will describe the lack of proper planning and strategy, which impacted the First National Bank of Ohio’s MIS Project. (Kerzner, Harold R., (2009) Project Management Case Studies. Available at: http://books.google.ie/books?id=OVG0xdkgX28C&printsec=frontcover&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false [Accessed: 10 Nov 2014]). 2. SUMMARY In the 70’s First National Bank was a fast growing organisation in the financial market. They had experienced significant growth and expansion in a relatively short period of time. Key to this was their ability to buy a number of other banks. These mergers and acquisitions led to rapid growth including the expansion of the company’s employees by 35% and total assets by 70%. This added additional organisational structure complexity...
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...| Earnst & Young Banking Risk Radar Practical Implementation in Nordea Bank Finland Plc. | Risk Evaluation and Recommendation on Improvement | | | | Prepared by: Sergey Kovalonok Dmitry Vinichenko Artjom Kostjukovich | Introduction Searching for an appropriate case study first of all we were interested in not what we can give to this work, but what this work can give to us. Yes, a famous quote of John F. Kennedy, but, probably, more egocentric. Indeed, we wanted to gain. What exactly? The most important we wanted to gain the feeling of success after a difficult work. As we mentioned difficult we wanted a challenge. As we mentioned a challenge it means we didn’t want to take a company where the problem is evident, which by our understanding is any negative event in the company such as financial losses or bad publicity. After a series of discussions, we decided to take a very successful company and find how we can help to make it even more successful. The reason for such approach is that it becomes more difficult to find any serious issues, but at the same time the reality of such case increases as in the real world, in most cases, we are employed by well functioning companies, where these serious issues are not so evident. Table of Contents Nordea Profile 3 Selection of evaluation method 5 Bank & Capital Markets Risk Radar 6 Nordea Bank evaluation 7 Global financial shocks 7 Credit shocks and exposures 9 Reputation risks 10 ...
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...2010 A Grand Project Report on Credit Risk Management at State Bank of Mysore N. R. Institute of Business Management 23/3/2010 A Grand Project Report on Credit Risk Management at State Bank of Mysore N. R. Institu of Business Manag itute agement A Grand Project Report on rand Credit Risk Manag anagement at State Bank of M k Mysore (IN PARTIAL FULFILLMENT OF PROJECT STUDY COURSE, IN TWO YEARS FULL TIME LMENT O WO YEAR MASTER OF BUSINESS ADMIN SS ADMINISTRATION PROGRAMME OF GUJARAT U UJARAT UNIVERSITY) Submitted To: Prof. Dharmesh Shah hah (Asst. Professor, NRIBM) Submitted By: Subm Sandip A. Makwa (08056) akwana Luv D. Palk (08064) . Palkar Prof. Viral Pandya (Asst. Professor, NRIBM) (Batch: 2008-10) N. R. Institu of Business Management nstitute ent CERTIFICATE This is to certify that Mr. Sa ndip A. Makwa wana (08056) and Mr. Luv D. Palk alkar (08064 ) students of N.R.Institute of Business Management has successf te essfully completed their grand project on “Credit Risk Management at State Bank of Mysore” “Credit Mysore” Ba in partial fulfillment o two years Master of Business Administration of s A Programme of Gujarat University. This is their original wor and has not t U work been submitted elsewhere ere. _________________________ Dr. Hitesh Ruparel Director In-charge, NRIBM _____________________________ Prof. Dharmesh Shah Asst. Professor, NRIBM & Internal Project Guide ______________ _______________________ Prof. Vir Pandya...
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...International Conference on Technology and Business Management March 28-30, 2011 Conceptual Framework for E-CRM Project Deployment in Indian Banks Ashwini Atul Renavikar ashvinirenavikar@yahoo.co.in University of Pune Sharad L Joshi sharadljoshi@gmail.com Marathwada Mitra Mandal Institute of Mgt Education, Res and Training, Pune A survey of Database Group (2006) has revealed that approximately 65% of the financial institutions have failed in getting expected benefits from huge investments in CRM technology. Another finding of the study conducted by I-L Wu and K-W Wu (2005) approximately 60% of the web-based CRM software (e-CRM) installations are failures. With these findings at the background the researchers have attempted to study the aspect of e-CRM deployment in 11 Indian banks (34 branches) with specific reference to banks in Pune and Mumbai. The study has been conducted in a sectoral comparison of public, private and cooperative banks. The study has contributed to the body of knowledge by suggesting a conceptual framework – PCM-PPT framework which is a result of quantitative and qualitative analysis of responses by bankers and e-CRM consultants. Keywords: e-CRM, Relationship Marketing, McCall’s Quality Factors 1. Introduction Customer relationship management (CRM) is that part of an enterprise’s business strategy that enables the entire enterprise to understand, anticipate and manage the needs of any current and potential customers. CRM is not an event or a technology...
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...___________________________________________________________ Credit Appraisal System in Allahabad Bank Dr..Rosy Kalra* __________________________________________________________ Finance is required at every stage of business either for meeting day to operations or for starting up a new project. One of the important sources of raising finance is loans from banks. Commercial lending is one of the prime functions of any bank. But how does the bank appraises the creditworthiness of a borrower? What are the criterions to be fulfilled for granting loans? What are the tools used by the banks to appraise the loan proposal? These questions are being answered in this paper. This paper describes the credit appraisal process followed in Allahabad Bank. * Assistant Professor, Department of Accounting and Finance, Amity Business School, Amity University, Noida. A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories Indexed & Listed at: Ulrich's Periodicals Directory ©, U.S.A., Open J-Gage as well as in Cabell’s Directories of Publishing Opportunities, U.S.A. International Journal of Management, IT and Engineering http://www.ijmra.us 537 May IJMIE Volume 2, Issue 5 ISSN: 2249-0558 2012 ___________________________________________________________ Companies can avail a variety of credit facilities from banks for meeting the requirement of funds. The various credit products which can be availed are...
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...A PROJECT REPORT ON CONTEMPORARY ISSUES IN BANKING SECTORS In partial fulfillment for the requirement of the project study course in two year fulltime masters of business administration programme of Gujarat University Submitted To: N.R.Institute of business management Submitted By: Project Guide: Tejas Thakker [08111] PROF. Dr. Sneha Shukla Harshal Parikh [08071] Batch: 2008-2010 [pic] N.R Institute of Business Management Table of content |CHAPTER No. |PARTICULARS |PAGE No. | | |Preface | | | |Acknowledgement | | | |Executive Summary | | | |Research Methodology | 1 | | |Objective | 2 | |1 |Introduction to the banking industry | 3 ...
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...Internship report On Bangladesh Shilpa Bank (BSB) (Central Recovery Department) Prepared for: Mr. Abdul Awal Chowdhury Senior Manager Training Department of Bangladesh Shilpa Bank Head Office, Motijheel C/A, Dhaka-1000 Supervised by: Prof. Dr. Saroj Kumar Saha Professor Department of Accounting & Information System University of Dhaka. Prepared by: Md. Aminul Houqe Roll: - 45, Sec: - A MBA (5th Batch) Department of Accounting & Information System University of Dhaka. October 16, 2005 Department of Accounting & Information System University of Dhaka Letter of Transmittal Date: October 16, 2005 Mr. Abdul Awal Chowdhury Senior Manager Training Department of Bangladesh Shilpa bank Head Office, Motijheel C/A, Dhaka-1000. Subject : Solicitation for acceptance of internship report. Dear Sir, It is my great pleasure that I have the opportunity to submit an internship report on Bangladesh Shilpa Bank (BSB) as a mandatory fulfillment of my MBA program. In the course of the...
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...Merger and Acquisition Projects IPM Alliance’s Core management group has successfully managed Projects ranging in size from tenant improvement build outs to large-scale multi-site/multi-state mergers and acquisitions. Our group is comprised of planning, architectural, construction and corporate real estate professionals who have a wide range of experience in all forms of real estate negotiation, construction and project management and programming and planning. While our core business involves on-going project implementation of new and remodeled facilities, IPM and their Principals have completed many task-specific merger and acquisition projects. These projects include the projects listed below and were managed on national levels and on a fast-track schedule. Mergers & Acquisitions: ADESA/Impact (IPM Managed) Charles Schwab’s Acquisition of US Trust (IPM Managed) Citibank’s banks Acquisition of CalFed Bank -Sign Rebrand (IPM Managed) First Interstate Bank’s acquisition of Sacramento Savings Bank First Interstate Bank’s acquisition of Bank of Alex Brown Washington Mutual Bank’s acquisition of Home Savings Bank Washington Mutual Bank’s acquisition of American Savings Bank Wells Fargo Bank’s acquisition of First Interstate Bank Wells Fargo Bank’s acquisition of Placer Sierra Bank (IPM Managed) Wells Fargo Bank’s acquisition of Greater Bay Bank (IPM Managed) Wells Fargo Bank’s acquisition of Century Bank-Brand and Signage Management (IPM Managed) WellPoint...
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