...my skills and develop my knowledge. WORK EXPERIENCE September 2006 – August 2011 OPERATIONS MANAGER Customer Contact Center HSBC Electronic Data Processing (Philippines), Inc. 5150 Northbridgeway, Northgate Cyberzone, Alabang, Muntinlupa City • Manages the daily operations of the Customer Relationship Call Center Department by ensuring that all Key Performance Indicators are met, customers receive quality service through all channels of customer contact, supporting all product lines including partners and sales referrals or initiatives. • Manages all Training and Quality related activities and decides on the action plan to take prior to roll out to the whole Operations staff. • Responsible in ensuring that the Call Center Department is adherent to HSBC Group’s Compliance, Internal Control, and Business Continuity / Recovery Plan policies and procedure • Coordinates with all Stakeholders and maintain high level relationship to ensure that department performance, action items, and initiatives are well implemented • Participates and assists in analyzing forecasted call volume to optimize staffing for delivery of timely, efficient service in order to achieve established service level requirements. • Develops and implements strategies that support the vision of HSBC to ensure quality and predetermined revenue goals are achieved as applicable, mitigate losses, and manage expenses within established budgetary requirements...
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...Project Proposal ------------------------------------------------- HSBC Bangladesh: Strategic plan for consolidating market base in commercial banking segment Prepared For Dr. A.K.M Saiful Majid Course Instructor, Strategic Management Prepared By Zahedul Amin, Roll- ZR-33 EMBA Batch 13 Institute of Business Administration, University of Dhaka Background The report will be prepared as part of the course requirement for the Strategic Management course, under the supervision of our esteemed faculty, Dr. Saiful Majid. HSBC Bangladesh has gained significant traction since entering the market in 1998. They have adopted a set of focused strategies enabling them to position themselves as a premium brand in the commercial banking segment. Alongside, they have forayed in the retail and structured financing segment securing spectacular performance. The report intends to focus on recent strategic changes which resulted in HSBC effectively closing retail banking wing. This is the result of the organization’s internal restructuring which led to renewed focus on commercial banking which has higher profitability and lower classified loans. Scope The report will be based on publicly available documents and on Key Informant Interviews (KIIs) with company middle-management. The report will make use of previously available internal surveys and studies deemed non-classified by company management. Application of tools learned in the Strategic management course will be selectively...
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...organization (HSBC Bank) Table http://search.yahoo.comof Contents Serial Number | Name | Pages | 01 | Acknowledgment | 01-01 | 02 | Introduction | 01-01 | 03 | Scope and limitation of the project | 02-03 | 04 (a) | Company information | 03-03 | 04 (b) | Company mission, vision | 03-04 | 04 (c) | Organizational Structure | 04-05 | 05 | Legal Barriers | 05-07 | 06 (a) | Major source of job candidates in Bangladesh | 08-08 | 06 (b) | Decruitment option | 08-09 | 07 (a) | Types of selection devices used by the organization | 09-09 | 07 (b) | Strengths and weakness of the devices | 09-09 | 07 | Employee placement | 10-11 | 08 (a) | Employee orientation program | 11-11 | 08 (b) | Types of training and methods | 11-12 | 09 (a) | Performance appraisal methods | 12-12 | 09 (b) | Pros and cons of appraisal tools | 13-14 | 09 (c) | Types of compensation | 14-15 | 10 | Conclusion | 15-15 | 1. Acknowledgement We would love to thank the following individuals who provided information and insightful suggestions for this project: 1. Md. Salahuddin Bhuiyan Finance Operation Manager, Hong Kong Shanghai Banking Corporation. 2. Noor-E-Hasnin Lecturer, School of Business North South University We owe a debt to our faculty Noor-E-Hasnin who gave us the opportunity to do this project and to acquire...
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...Abstract This report aims to identify the business value of information system in an organization. The organization that has been focused is HSBC Bangladesh. The CRM department of HSBC Bangladesh had recently incorporated a new software, namely “Credit Exception Tracking System”. This report primarily focuses on the situation of the bank prior to the incorporation of this information system in the CRM department, and it expands with a qualitative and quantitative analysis of benefits being received from the new IS . The major emphasis of these analysis has been the users of the IS, and both the analysis are subject to their response. The report also contains a brief description of the technical aspects of the IS. The hardware setup and the software support that are needed to operate the IS are described briefly. The cost of implementing the project, including the purchase of additional hardware, software and training is also mentioned. Although it is always critical to assess the amount of value addition that a particular IS brings into effect, CETS has had very lucid and prominent impact in improving the operation and efficiency of the organization. These impacts are pointed out clearly throughout this report. Introduction The pace of globalization has influenced all businesses to undergo sufficient changes in their operational procedures. Often businesses need to automate their existing operations in order to cope up with the rest of the business world...
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...jklzxcvbnmqwertyuiopasdfghjklzxcvb nmqwertyuiopasdfghjklzxcvbnmqwer Internship Report on HSBC tyuiopasdfghjklzxcvbnmqwertyuiopas dfghjklzxcvbnmqwertyuiopasdfghjklzx Submitted To cvbnmqwertyuiopasdfghjklzxcvbnmq wertyuiopasdfghjklzxcvbnmqwertyuio pasdfghjklzxcvbnmqwertyuiopasdfghj Submitted By klzxcvbnmqwertyuiopasdfghjklzxcvbn mqwertyuiopasdfghjklzxcvbnmqwerty uiopasdfghjklzxcvbnmqwertyuiopasdf ghjklzxcvbnmqwertyuiopasdfghjklzxc vbnmqwertyuiopasdfghjklzxcvbnmrty uiopasdfghjklzxcvbnmqwertyuiopasdf ghjklzxcvbnmqwertyuiopasdfghjklzxc vbnmqwertyuiopasdfghjklzxcvbnmqw ertyuiopasdfghjklzxcvbnmqwertyuiop Mr. Shawkat Kamal Coordinator, BBA program BRAC Business School BRAC University Mr. Mahmudul Haq (2nd Supervisor) Faculty, BRAC Business School BRAC University Israt Kabir ID: 06304038 BUS 400 BRAC Business School BRAC University Date of Submission 22 April 2010 Thursday, 22 April, 2010 Mr. Shawkat Kamal Coordinator, BBA Program, BRAC Business School BRAC University, Dhaka Subject: Submission of Internship report Sir, In accordance to your advice, I have prepared my Internship report on Expansion Strategy of HSBC in Bangladesh.. In my report, I have tried to focus on the relevant information which would cover the objectives of the report. But no doubt, my effort and contribution will be best evaluated on your sharp scale of acceptance and remarks. Consequently, I am transmitting my project report to your very concern. I sincerely hope this report will fulfill the requirements suggested by you under...
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...DMS – FINAL PROJECT PROJECT TITLE: EVERY BUSINESS NEEDS AN ANGEL WRITTEN AND SUBMITTED BY: IRIS CHONG Executive Summary (1) Background Just before last Christmas, Marsh & McLennan Companies Inc. announced the acquisition of HSBC Insurance Brokers Limited (‘HIBL’), through its subsidiary MMC UK Group Limited.1 (‘Marsh’) The announcement came as a surprise for me and quite a few of my fellow workers at the HSBC Insurance Brokers (Asia-Pacific) Ltd.2 – somebody bought us out?! Nobody told us! (2) Purposes of report Applying the Co-opetition model3 and the Game Theory,4 I would like to take advantage of this project paper to try to find out some of the hidden ‘Whys’ and ‘Whats’ leading to the acquisition, which might have been classified for internal use, and not released. The exercise and the findings would be useful for future strategic management. (3) Scope and limitations Given the geographic locations of Marsh and HIBL, and the confidential nature of the transaction, the acquisition was already factual at the time of its public announcement. Furthermore, the HIBL CEO Announcement5 about the acquisition in Hong Kong was focused mainly on the process of integration, with measly disclosure of the underlying motives. As such, while I believe I have done ample researches and obtained reasonably sufficient information to proceed with the project paper, some of my findings may have been speculative, and may deviate materially from the unpublished corporate records;...
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...Allah who blessed us with knowledge, understanding and ability to do this report. We are indebted to many people for providing us encouragement and support during our learning and working while making this report and we want to show our gratefulness to these people. We are very much grateful to Ms. SharminAkther, our respected course instructor of MGT101 (Principal of Management), who assigned us this challenging work. She always guided us to take and overcome this challenge successfully. Without her help in every step it was quite impossible for us to finish this report properly in time. We are also grateful to AKM Ahsan Habib, Team leader, Retail Banking and Wealth Management, and Othish Asif Rahman, Relationship Officer HSBC Select for giving us valuable information. Table of Content Topic | Pages | Chapter # I: Introduction | 01-02 | Brief History of HSBC | 01-2 | Chapter # II: Main Body | 03-17 | Management Function * Planning * Organizing * Leading * Controlling | 03-1303-0707-0910-1111-12 | Chapter # III: Conclusion | 12-15 | References | | | | Introduction The Hongkong and Shanghai Banking Corporation Limited is a prominent bank established and based in HongKong since 1865 when Hong Kong was occupied by British drug traders and made a colony of the British Empire. It is the founding member of the HSBC Group and since 1990 is now a wholly owned subsidiary of HSBC Holdings plc. The company's business ranges from the traditional High Street...
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...Goals/Objectives Goal #1: Increase profit before tax over the Next 5 Fiscal Years from 2015 to 2019 by 40% in Asia. In the past three years, HSBC Holding plc’s profit before tax was 18,680, 22565, and 20649 million dollars respectively. Asia’s profit before tax was 14,625, 15853, and 18030 million dollars respectively. This proportion of Asia’s profit was as high as 78.3%,70.3%, and 87.3%. Therefore, i can believe that HSBC bank’s major profit from Asia. [1] Table 1 shows the profit before tax of geographical regions [pic][2] Why we has goal in Asia? According to the above table, we can see that Asia had the extremely high profit before tax compared to other parts of world. Also, Asia is the region which has the largest number of developing countries in the world. Such as China, India, Indonesia, and Malaysia. Especially, with China’s economic reform deeply, there has more investment opportunities will emerge. Why we hasn’t goal in Middle East and North Africa? We also can found Middle East and North Africa had a continued momentum of increased. But, we still made a decision we hasn’t goal in Middle East and North Africa. There has two reasons, the first reason is there has low level of economic. The second reason is local political instability increases investment risk. Strategic Options and choices In order help HSBC Holding plc to meet the goals and objectives, three strategies, expansion in China, restore customer confidence, product and service development...
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...Connecting customers to opportunities for 150 years HSBC Holdings plc Strategic Report 2014 Overview 1 1 2 3 4 7 t Who we are Our purpose Cautionary statement regarding forward-looking statements Highlights Group Chairman’s Statement Group Chief Executive’s Review Strategic objectives 9 Value creation and long-term sustainability 10 HSBC Values 11 Our strategy Business model 12 Market presence 13 Organisation 15 Governance 16 Global businesses 18 Employees 21 Risk overview Strategic priorities 26 Grow the business and dividends 26 Implement Global Standards 28 Streamline processes and procedures Outcomes 28 Financial performance 34 Remuneration 36 Sustainability Directors 40 Directors Supplementary information 42 Status of the Strategic Report 2014 42 Copies of the Annual Report and Accounts 2014 42 Shareholder enquiries and communications 43 Report of the auditor The Strategic Report 2014 forms part of the Annual Report and Accounts 2014 for HSBC Holdings plc and is not the Group’s statutory accounts. It does not contain the Report of the Directors and it does not contain sufficient information to allow as full an understanding of the results and state of affairs of the Group and of its policies and arrangements concerning Directors’ remuneration as would be provided by the full Annual Report and Accounts 2014. Additional information, including commentary on 2013 compared with 2012, may be found in the...
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...ASSESMENT 2 – Report By Brenda Widjaja Lala Director, Corporate Communications South Africa HSBC Mandela Rhodes Place Cnr Wale Burg Street Cape Town South Africa April 23, 2012 Mrs. Grace Executive of the Local Network 3rd Floor, MPF House 32 Princess of Wales Terrace Sunnyside Office Park Park town Dear Mrs. Anne Marie Gutierrez, Executive of the Local Network Submission to Johannesburg the Local Network of South Africa This proposal is presented to the local network of South Africa in order to against human rights and environment cases. According to the United Global Compact, HSBC strives to encourage the changes of human rights and environmental cases to the better side. HSBC is supporting to the first of ten principles which is “Business should support and respect the protection of internationally proclaimed human rights” and also the eighth principles which says that “Business should undertake initiative to promote greater environmental responsibility” (Ten Principles 2012). In 2007, HSBC has encouraged the changes in the environmental cases by cooperating with First Direct, they plant for more than 20.000 trees in each country (First direct 2010). They also encourage their customers to switch to use online banking. More than one million of HSBC and First Direct customers switch to use online banking. On the other hand, there is a risk of doing this system. More than 3.1 million customers are left from the HSBC members (Espiner 2006). This...
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...STRATEGIC MANAGEMENT INTRODUCTION: Strategic management analyzes the major initiatives taken by a company's top management on behalf of owners, involving resources and performance in internal and external environments.[1] It entails specifying the organization's mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs. A balanced scorecard is often used to evaluate the overall performance of the business and its progress towards objectives. Strategic decision-making is done through process of strategic management. PROCESS OF STRATEGIC MANAGEMENT: PROCESS: * Establishing the hierarchy of strategic intent: * Creating and communicating a vision. * Designing a mission statement * Defining the business * Adopting the business model * Setting objectives. * Formulating of strategies * Performing environmental appraisal * Doing organizational appraisal * Formulating corporate level strategies * Formulating business level strategies * Undertaking strategic analysis * Exercising strategic choice * Preparing strategic plan * Implementation of strategies * Activating strategies * Designing the structure, system and processes * Managing behavioral implementation * Managing functional implementation * Operationalizing strategies...
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...ASSIGNMENT 2 by (Name) Course Tutor University City and State Date Executive Summary HSBC bank is a financial institution, whose conceptualization age dates back to 1865 in Hong Kong. Commonly known as the HSBC Holdings plc, the multinational bank expanded and it opened other branches in several countries while offering financial and banking services. With its headquarters located in London, the bank is ranked as the fourth largest in the world. In Oman, however, the experienced problems within the bank are not what one would expect from a financial institution with such a reputation. Since its establishment in 1948, the bank has always offered top-notch services with fewer mistakes in Oman. Currently, there have been reports that the country is experiencing problems with their ATM machines. Customers are unable to use their ATM cards to access their accounts. The administrative sector is also having problems involving registration of clients to their newly introduced Advance Credit cards. The process has become strenuous for its customers. This study aims at identifying the problems and resolving it through operations management theories in gaining global competitiveness. According to the theories of operations management, organizations can solve their problems in three distinct ways. The six-sigma approach suggests identifying the defects and solving them afterwards. The lean approach, similarly advocates for the identification of defects...
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...Strategic Risk Management HSBC Market Risk Evaluation Table of contents 1. Introduction …………3 HSBC and Research Qestion……………………………………………………………3 2. Methodology. 3 3. Analysis 4 3.1Managing Risk at HSBC and SWOT Analysis 4 3.2Credit Risk 6 3.3 Market Risk 7 3.3 Operational risk 9 4. Discussion 11 Scenarios 11 5. Conclusions 12 5. Perspectives 12 6. References 13 7. Annex index 24 1. Introduction Starting with the early 90’s the focus on risk management has been increasing leading to a change in the business models adopted by different companies. The recent crisis has revealed that managing risk is not an option but a necessity, and it can be stated that lately the banking business is all about risk. HSBC Group HSBC Holding p.l.c was formed in 1991 and has its origins in The Hong Kong and Shanghai Banking Corporation, back in 1865. The group has its headquarters in London and it has around 8,000 offices in regions like: Europe, Hong Kong, the rest of Asia Pacific, including the Middle East and Africa, North America and South America. The main activities of HSBC are: Personal Financial Services; Commercial Banking; Global Banking and Markets; Private Banking. All group’s activities includes various risks: Credit risk, Market risk, Operational risk, Liquidity risk, Insurance risk, Residual value risk, Pension risk, Reputational risk, and Sustainability risk. Research Question ...
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...INTERNATIONAL UNIVERSITY-BANGLADESH Presentation Report Group Name: Prepared For ERFAN HAQUE Faculty of Business school AMERICAN INTENATIONAL UNIVERSITY-BANGLADESH Prepared By * RABBI, MD. FAZLAY 12-20952-1 * RABI, OBAIDUL ISLAM 12-20984-1 * RINKY, ROZINA AKTER 12-20929-1 * HABIBA UMMA 12-20930-1 * CHOWDHURY, MD. RIASAT IMTIAZ 12-20934-1 * SHAWON, SHAHRAJ HOSSAIN 12-20950-1 TABLE OF CONTENTS 1. History 2. Cascade Approach 3. Mission & Vision 4. Different Objectives 5. Human Resource Planning 6. Marketing Mix 7. Training 8. Remuneration/Benefits 9. Privacy & Security System 10. Loans 11. Types Of Banking 12. Conclusion History The Hongkong and Shanghai Banking Corporation Limited is a prominent bank established and based in Hong Kong since 1865 when Hong Kong was a colony of the British Empire. It is the founding member of the HSBC Group and since 1990 is now a wholly owned subsidiary of HSBC Holdings plc. The company's business ranges from the traditional High Street roles of personal finance and commercial banking, to corporate and investment banking, private banking and global banking. It is the largest bank in Hong Kong with branches and offices throughout the Asia Pacific region including other countries around the world. HSBC started operations in Bangladesh in 1996. The bank...
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...{draw:g} {draw:frame} INTRODUCTION G3 Consultants Inc. has been faced with the assignment of determining the feasibility for HSBC Holdings to invest more money into their Argentine subsidiary. Argentina is currently in the midst of a recession that has lastednearly 4 years. After considerable help from the IMF in an attempt to control impending foreign debt, a mix of Argentina’s political and monetary policies has resulted in the instability of the Argentine economy and the suspension of payments leading to an uncontrollable build up of national debt. The questionable sustainability of the Argentinean government has led to a freeze in the cash flow of foreign investors in the country, consequently placing HSBC as one of the main investors to decide whether or not to permanently cut its losses and fully pull out of Argentina or believe in Argentina’s historical economic climate and continue to invest in the hopes of an outstanding upside to the current crisis. G3 Consultants Inc.’s objective is to evaluate and analyze the crisis and provide HSBC Holdings with a recommended course of action. KEY ISSUES Fiscal Policy Convertibility Plan Structural Reform Throughout the 1990s, G3 Consultants Inc. identifies Argentina as a relatively closed economy based on several factors and with little control to implement the necessary structural reforms. Firstly, the country was fairly closed-off to tradeand while it did remove some barriers...
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