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Emotional Intelligence Will Affect The Performance

The purpose of this study is to identifying how the emotional intelligence will affect the performance of staff at Jabatan Tenaga Kerja, Taiping. Due to the importance of the emotion, it was crucial for people to manage their emotions. In our study, we focused on controlling the emotions among staff at their workplace. Their daily routines include pressure, conflicts with peers, complaints from clients and work overload which make them becoming more tense and angry.
According to Hein (2007), he defined emotional intelligence as the intrinsic potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, understand, and explain emotions. It involves self-awareness, social awareness, and self management. In the workplace, it is important to use emotional intelligence because it will help us to be flexible in changing situations. Besides that, emotional intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others in order to be more successful and lead a more fulfilling life. This ability also can enhance interpersonal communication and people skills.

According to Goleman (2003), many researchers have proven that senior executives' performance in the top management of the organization resulted from their EI than cognitive abilities. Using self-awareness, managers with high EI control their emotions then through social awareness, perceive their effects through empathy and improve individuals' emotions through self- management. Emotional intelligence as one type of acquired capability that can improve individual's performance. Based on Lopes et al (2006) EI abilities can be learned, in other words it should be learned through training and education.
Thorndike (1920), was one of the first to identify the aspect of EI, he called it social

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