...QI Plan Part I-Consumerism In the present time patients and families must make a decision on how to select the adequate level of care. Regulatory agencies, providers, and the government present sufficient information to guide the consumer’s decision. This article will illustrate the purpose, type of care, and quality improvement (QI) mission in an out-patient surgical center. The writer will describe the differences between performance measurements and quality improvement processes. The student will explore three external indicators and how they are put to use by customers in the QI performance. The author will examine the role of the consumers in the organization’s QI. To conclude this paper the student will elaborate how the stakeholder’s feedback is applied in the QI process. The student selected in the outpatient surgical center that provides modern, excellent, and safe care to patients whose operative needs are too demanding for the physicians office but does not require hospitalization. The mission of this organization is to provide excellent and personal healthcare, each patient comes into the center needs deliberate, plan, and highly skilled nursing attention. This care is provided in the center which has all the necessary equipment and supplies at hand. This center provides personnel with outstanding ability and positive, willing attitudes organized into competent and smoothly functioning teams. Santa Lucia Surgical Center is focused on preparing patients for...
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...Case 14: QI-TECH A Chinese Technology Company For Sale About the case: The case describes QI-TECH, a Chinese manufacturer of precision coordinate measurement machines. A foreign investor that hold 50% of Qi-Tech must negotiate a sale with its Chinese partner and a potential buyer (a large Western measurement machine company). For this purpose the foreign investor must value the joint venture and develop a viable deal structure and negotiation strategy. Something about CMM Technology – the product Coordinate Measurement Machines (CMM) were used widely in the aerospace industry and other industries such as automotive and electronic for quality control purposes. CMMs represented about 25% (US$ 600 million) of the world market for measurement instruments. CMMs cost between US$ 50,000 – US$ 500,000 depending on size of parts they could measure, speed of measurement and precision. The measurement accuracy of a Qi-Tech’s most popular (Zoo3” CMM machine was 2.5 µm (1 micron = 1 millionth of a meter). A CMM generally consisted of four elements: stationery devices, including a massive granite worktable; moving elements; electrical parts; and a controller. The players Indivers BV was a Dutch holding company that had been established by Twaalfhoven who had built a business around the manufacture of aircraft engine parts in the 1970s. Overtime, Twaalfhoven had made several investments in high-tech startups to participate in the exciting growth opportunities for high technology...
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...Improvement is a formal approach to the analysis of performance and systematic efforts to improve it. It can be differed into Quality Assurance (QA) and Quality Improvement (QI). QA refer to the reactive, retrospective, policing, and in many ways punitive. It often involved determining who was at fault after something went wrong. This term is older and not as likely to be used today. Whereas, QI involves both prospective and retrospective reviews. It is aimed at improvement - measuring where you are, and figuring out ways to make things better. It specifically attempts to avoid attributing blame, and to create systems to prevent errors from happening. Another definition that is available is “Systematic, data-guided activities designed to bring about immediate improvement in healthcare delivery in particular settings.” (Lynn, et al, 2007, p. 667) As we all know, in today’s world, almost 90% of our expenses goes to treating the sick and only 10% spent on wellness and prevention of health problems. Batalden and Stoltz stated that “improvement knowledge” is divided into eight knowledge domains in order to improve health care. This eight domain is: 1. Health care as a process and system: the people, procedures, activities, and technologies of care giving that works together for the need of individuals and communities. 2. Variation and measurement: measurement uses to understand the variation across and within systems to improve the design and redesign of health care. 3. Customer/beneficiary...
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...QI Plan Part I- Consumerism HCS/588 October 17, 2011 QI Plan Part I- Consumerism Healthcare organizations have a responsibility to its consumers and various stakeholders to ensure only the highest quality care is delivered. Quality measures such as performance measurement and quality improvement processes play a critical role in helping organizations achieve quality outcomes. This paper will contrast performance measurement and quality improvement processes. In addition, this paper will discuss a healthcare organization, Gulf Coast Medical Center, its mission and QI goals, and the role of the consumer and stakeholders in the QI process. Performance Measurement vs. Quality Improvement Processes Performance measures are an important element of the overall quality management of an organization. “Performance measures quantitatively tell us something important about our products, services, and the processes that produce them” (Oak Ridge Institute for Science and Education, n.d.). In the healthcare industry, performance measures are a tool used to help understand, manage, and improve what healthcare organizations do. Performance measures are composed of units of measure; a number to tell how much, a unit to give the number a meaning of what, each tying in to the overall target number. In contrast, quality improvement (QI) focuses on bridging the gap between current levels of quality and expected levels of quality. “QI uses...
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...The Marketing Plan BY GEORGE SAMIR SAAD Introduction: My department is "AlSalam Nephrology department", in which I am the senior doctor and the responsible for patients and the subordinates –doctors, nurses and workers-. This department one of the most famous oldest unit in Egypt, in which renal transplantation done successfully and legally. The unit has: * 8 renal dialysis machines, * 2 outpatient clinics, * 20 inpatient beds, * 3 professors, * 1 senior doctor, * 5 doctors, * 3 head nurses, * 5 nurses, * 4 assistances, * 2 workers. Situation analysis: Current service: - AlSalam nephrology department, responsible for many services, like: * Renal transplantation, * Follow up renal-transplanted patients, * Renal dialysis for chronic renal failure patients, * Outpatient clinic for kidney diseases; and * Teaching and practicing place for new doctors who care with nephrology. - The unit in AlSalam hospital, which present in ElMohandseen area in Giza, Egypt, which is a famous, commercial, crowded, rich area. - The hospital accredited with ISO 9001 in 2004. -Background information -Date of opening the unit: 1983 -Average No. of outpatient/Day: 60 patients - No. renal failure patients/Day: 20 patients -Costs /outpatient: 40 LE -Revenue /out patient: 120 LE -Net profit /outpatient: - 80 LE, which is good. -Costs / renal failure patients: 200 LE -Revenue / renal failure patients: 250...
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...losses from falls occurring as inpatients have lost millions of dollars in revenue. Many of these fall can be avoided, and can also decrease extended inpatient care along with decrease profit loss. A process must be developed here at Davis Healthcare System (DHS), in response to patient falls, injuries and profit loss. In the Mission and Vision statement at the DHS, it states several key words: high-quality care, safety, innovation, patient-centered care, and that is the reasons that we must initiate the quality improvement plan immediately. Safety deals with lack of harm to the patient and Quality is an effective, efficient and focused direction that to get to safety. Our team of experts in quality improvement will use our mission, tools, communication along with collaborating with the patients to get to the root and cause of this problem. There are several ways to accomplish this goal, 1). Purchasing an item called Radio Frequency Identification floor mats 2). Lowering beds to the floor, 3). Hourly rounds, and 4). Identifying fall risk patients. The only cost involved would be the floor mats, which after discussing with the company of our needs, The Rainbow Company would negotiate a price value on the number of mats sold. Purchasing the mats would be an investment in patient safety, and assist in decreasing profit loss in...
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...Company G Wireless Charging Line 1-Year Marketing Plan Student Name: Student ID: Date: April 11, 2016 Student Mentor Name: Table of Contents Introduction 3 Product Description and Classification 4 Product Support of Mission Statement……………………………………………………………………………………………….…..4 Consumer Product Classification 4 Target Market 5 Competitive Situation Analysis 5 Analysis of Competition using Porter’s Five Forces Model 5 SWOT Analysis 7 Strengths and Core Competencies 7 Weaknesses 8. Opportunities 8. Threats 9. Market Objectives 10 Product Objective 10 Price Objective 10 Place Objective 10 Promotion Objective 10 Marketing Strategies and Implementation 10 Product Strategies 11 Price Strategies 11 Place Strategies 11 Promotion Strategies 11 Explanation of Strategies………………………..……………………………………………………………………………………………11 Implementation Plan 12. Product Tactics 13 Price Tactics 13 Place Tactics 13 Promotion Tactics 13 Monitoring Procedures 14 Introduction Company G is a highly regarded well-established firm in the electronics market. We have been in the small appliance market for many years and given our name brand reputation combined with our expertise in manufacturing operations we have decided to enter the cell phone accessory market via the G Wireless Charging Pads array of products. Company G is initially entering into the business of producing, marketing and introducing its G Wireless Charging Pads to the US market. The G Wireless Charging Pad...
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...QI Plan Part 1 HCS/588 July 20, 2015 Georgia Rothstein QI Plan Part 1 This study is going to select two areas of potential improvement for Saint Joseph Medical Center which is located in Denver. It will also describe what data is needed to monitor improvement as well as describe no less than three data collection tools used to collect performance information. It will provide with the answers to the types of information each data tool collects, the strengths and weaknesses for each data tool, and how they are similar and different from one another. Research will be provided for no less than two tools that are responsible for measuring and displaying the QI data gathered by the above mentioned data collection tools. It will provide information on what types of information each tool measures and display’s, the strengths and weaknesses of each one, and how they are similar, different, and helpful to the health care organization. The two areas of potential improvement for St. Joseph’s hospital this study will focus on are admission and discharge instructions. In order for a hospital to be considered to have good quality care maintaining satisfaction and the services for better performance is an essential aspect. The goal of this is to be able to further the quality of care and outcomes of the patients using the services offered at the health care facility (Walker, 2012). These two areas both received low data scores from surveys filled out by patients to let St. Joseph’s...
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...Consumerism Most healthcare organizations are setup for the primary purpose to care for people of a community. This creed is meant to be executed at the highest level possible. Though it is evitable that business in healthcare suggests profit is an indicator of the growth of an organization but it isn’t the primary purpose of a hospital or health care facility. Consumers of healthcare aren’t receiving satisfaction from the care they receive based on the amount they paid for it, they are more interested in the quality of care and how such care is delivered. When a patient is sick and visits a hospital, most of the time, the facility must not only care for the patient but also for their loved ones, the family and friends must be carried along in the care delivery choice and process. It is imperative that organizations meet the needs of these consumers and constantly strive to improve on the quality of care. According to Ransom et. al (2008), there is six dimensions of quality organizations should address when planning improvement strategies. Quality care should be safe, effective, efficient, timely, patient centered, and equitable. What is the difference between performance measurement and quality improvement processes: Quality Improvement is a process used to enhance the quality of care provided and performance measurement is a tool by which organizations measure whether the goal for quality improvement was actually achieved (Koss, Hanold, & Loeb, 2002, p. 82). Performance...
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...QI Plan HCS/588 July 20, 2015 Georgia Rothstein QI Plan Part 1 This study is going to select two areas of potential improvement for Saint Joseph Medical Center which is located in Denver. It will also describe what data is needed to monitor improvement as well as describe no less than three data collection tools used to collect performance information. It will provide with the answers to the types of information each data tool collects, the strengths and weaknesses for each data tool, and how they are similar and different from one another. Research will be provided for no less than two tools that are responsible for measuring and displaying the QI data gathered by the above mentioned data collection tools. It will provide information on what types of information each tool measures and display’s, the strengths and weaknesses of each one, and how they are similar, different, and helpful to the health care organization. The two areas of potential improvement for St. Joseph’s hospital this study will focus on are admission and discharge instructions. In order for a hospital to be considered to have good quality care maintaining satisfaction and the services for better performance is an essential aspect. The goal of this is to be able to further the quality of care and outcomes of the patients using the services offered at the health care facility (Walker, 2012). These two areas both received low data scores from surveys filled out by patients to let St. Joseph’s know how...
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...National Psychiatric Care and Rehabilitation Services PURPOSE: This policy demonstrates a commitment to a comprehensive linguistic and cultural competency plan and describes how it will meet the linguistic and cultural needs of the residents it serves. The objectives of this policy include the following: 1. To ensure that National Psychiatric Care and Rehabilitation Services is aware of and identifies enrollees who may need additional resources to meet their cultural and linguistic preferences. 2. To ensure that National Psychiatric Care and Rehabilitation Services meets the language requirements of its client health plans and their State mandated requirements to provide enrollee materials in easily understandable formats, including special attention to the reading level requirements set forth. 3. To ensure that National Psychiatric Care and Rehabilitation Services meets the needs of enrollees who may require materials in additional formats such as large font, braille, audio recordings, etc. 4. To ensure that National Psychiatric Care and Rehabilitation Services meets the needs of enrollees in providing access to interpreters, onsite and offsite when speaking with National Psychiatric Care and Rehabilitation Services staff. POLICY: National Psychiatric Care and Rehabilitation Services has developed a Cultural Competency Plan and training program to create an awareness of and sensitivity to the linguistic, disability-related, and cultural differences of our residents. PROCEDURE:...
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...University Of Phoenix HCS/588 Measuring Performance Standards Instructor: NORMA LLOYD Schedule: 02/16/2016 - 03/28/2016 QI Plan Part 1: Patient Education By Aurdry Mondragon QI Plan Part 1: Patient Education Introduction Patient education is a vital process at Davis Health Care by which our health care professionals convey medical information to patients and their caregivers. In order to provide total care the patient must have a clear understanding of service they are obtaining. Patient Education is the route of this information, it may be provided by any healthcare professional with the correct training and education to do so. There are different kinds of patient education tool which is used in different areas of health care, such as, post-op, preventive, health promotions, and disease or condition specific education. It is important to include all elements of patient education, they are skill building and responsibility that the patient must reflect to determine their understanding. This paper will cover the Data Display, Measurement and Reporting of patient education. Part 1: Data Collection Tools Explain data needed to monitor improvements. A baseline of the understanding of the subject educated on should be obtained to have a point of view of the success the patient has obtained. The time in which the patient takes to convey the understanding of information is monitor to know that the goal is being met. Explain at least three data collection...
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...http://www.stresssolutions.info/vrs.htm Eastern versus Western Medicine Key Difference Awareness and use of bio-energy or Qi (chi, prana, life force) in the East, unawareness of it in the West. From this flow all the remaining differences: definitions of health, illness, and symptoms, the model of medicine, methods of diagnosis, role of physician and patient and the patient's psyche, prevention and responsibility for health, strengths and limitations. | Eastern Medicine | Western Medicine | Key Beliefs | Qi is life. Qi is heart of medicine. Life and Medicine are one. | Humans can control nature. Foreign invader causes illness. Control of symptoms » cure of disease. | Health | A state of well being in which the body is vital, balanced & adaptive to its environment. | Absence of disease, pain, defect, or symptoms of illness (no theory of health). | Illness, Sickness, Disease | * Disharmony/imbalance and loss of adaptability (a defect of function/energy). * Any deviation of the body from its normal or healthy state (1st dictionary definition). | * A defect of tissue or structure. * A destructive process with a specific cause and characteristic symptoms, a particular disorder(2nd dictionary definition). | Symptoms | Manifestation of the body's attempt to heal itself, therefore, messages, signals of unattended, underlying issues; or signs that something needs balancing. | Manifestation of the disease, therefore, they are disagreeable phenomena to be...
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...Strathclyde Institute for Operations Management, University of Strathclyde, Glasgow, UK Abstract Purpose – The last two decades have witnessed an explosion of research into the area of quality initiatives (QI) such as ISO, total quality management, lean, Kaizen and its application within small and medium-sized enterprises (SMEs). However, very few empirical studies have reported the application of Six Sigma in SMEs; the reasons may be attributed to several myths associated with Six Sigma. The purpose of this paper is to assess the current status of QI in the UK manufacturing SMEs and report the differences in the quality management practices of Six Sigma SMEs against the ISO certified firms. Design/methodology/approach – A survey-based approach was adopted to understand the established quality management practices in the UK SMEs. A short survey instrument was designed by reviewing the literature on quality improvement initiatives in SMEs. A sample of 500 manufacturing SMEs across UK was selected through stratified random sampling technique. Findings – A response rate of 12.7 per cent was achieved and included respondents at senior management and middle management level across the manufacturing industry in the UK. Data analysis on the history of quality initiatives (QI) in SMEs indicated towards the trend that ISO may be the foundation or building block before embarking on lean or Six Sigma. Differences in quality...
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...Quality Improvement Plan Christen D. Hamilton HCS/588 October 21, 2013 Mrs Linda Roan Business Name: Trinity Home Health and Hospice Service Street Address: 2606 Rutland Dr, City, ST ZIP Code: Charleston, SC 29401 Phone: 843-201-2991 Fax: 843-201-2992 e-mail : trinityhomehealth.gov Table of Contents I. Table of Contents 3 II. General Company Description 3 III. Goals and Objectives…………………………………………………………………………3 IV. Scope/Description/QI Activities ………………………………………………………….3 V. Data Collection Tools 3 VI. QI Processes and Methodology 3 VII. Comparative Databases, Benchmarks, and Professional Practice Standards 3 * VIII. Authority/Structure/Organization………………………………………………………….3 IX. Communication: 3 X. Education 3 XI. Annual Evaluation 3 Executive Summary My Quality Improvement plan began a year ago when I open the new office in Charleston, SC. We have 15 staff members to include, Registered nurses, Certified Nurse Assistants, physical therapist with assistant and a new pilot program where we will employ a part-time dentist, dental assistant and hygienist. My plan will outline the challenges that I have encountered and the solutions to the issues. I have attached a financial statement on the additional cost of the new employees. I have included the federal organizations that I am working with to ensure that I meet all government requirements. I have listed the regulatory agencies and their guidelines in running this federal funded organization...
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