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Qi Plan Part 3

In: Business and Management

Submitted By vipstef
Words 732
Pages 3
QI Plan – Part I Kittitas Valley Community Hospital (KVCH) is a progressive, critical access hospital that provides exceptional health care to Kittitas County and surrounding areas. KVCH provides 24-hour emergency care and offers inpatient and outpatient hospital services. KVCH's emergency department is designated as a Level IV trauma service by the State of Washington Department of Health and is staffed 24-hours-a-day by an emergency physician (About KVCH, 2012). Over the course of this paper the types of care that KVCH focuses on, the organizations mission and their QI goals will be described as well as the role of consumers in the organizations QI process.

Performance Measurement vs. Quality Improvement Processes According to the operations performance measurement program, “Performance measurement is the use of statistical evidence to determine progress toward specific defined organizational objectives. This includes both evidence of tangible fact, such as measurement of hospital acquired infections, and measurement of customer perception, such as would be accomplished through a customer satisfaction survey. In a service industry such as health care, the performance measurement process starts by defining precisely the services that the organization promises to provide, including the quality or level of service (e.g. timeliness, reliability, etc.) that is to be delivered” (Performance Measurement Fundamental, 2011). Quality improvement processes main goal is to improve and assure the safety, quality, and cost efficiency of a health care organization, whereas performance measurement in reality measures the progress of these goals. There are many different types of quality improvement processes such as Lean Methodology, 5S, Failure Mode Analysis, and Root Cause Analysis.
About KVCH KVCH focuses on inpatient and outpatient services. Outpatient services

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